Re: [otrs] wrong link in email notification

"report for survey" I use limesurvey and don't use OTRS's survey module. It handles nearly every request you ask about OTRS survey module On Wed, Apr 17, 2013 at 12:10 PM, Steven Carr wrote: > On 17 April 2013 16:57, Yousef Hamad wrote: > >> If the default option(-) still without changing the

Re: [otrs] wrong link in email notification

On 17 April 2013 16:57, Yousef Hamad wrote: > If the default option(-) still without changing the next state will take > this option on the ticket information , because is not mandatory. > But they can't mark the ticket as closed without setting the next state value to either closed successful

Re: [otrs] wrong link in email notification

799372852 -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Susan Dittmar Sent: Wednesday, April 17, 2013 6:51 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] wrong link in email notification Steven Carr schrieb: > On

Re: [otrs] wrong link in email notification

Steven Carr schrieb: On 17 April 2013 16:29, Yousef Hamad > wrote: Ok, Susan can you tell me how can to make a report for survey using MS-Office Excel or Printing any where. Yousef Hamad, I have no idea how come you address this question to me. I do

Re: [otrs] wrong link in email notification

ks, >> Yousef Hamad >> Technical Support >> Mob +962 799372852 >> >> >> >> >> >> -Original Message- >> From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of >> Susan Dittmar >> Sent: Wednesday, April 17, 2013 6:24 PM >>

Re: [otrs] wrong link in email notification

; > > > > > -Original Message- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > Susan Dittmar > Sent: Wednesday, April 17, 2013 6:24 PM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] wrong link in email notifi

Re: [otrs] wrong link in email notification

: Wednesday, April 17, 2013 6:24 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] wrong link in email notification Yousef Hamad schrieb: > But this is not a suitable answer, because in the note filed the next > state also is not mandatory and blank. I'm surprised,

Re: [otrs] wrong link in email notification

Yousef Hamad schrieb: But this is not a suitable answer, because in the note filed the next state also is not mandatory and blank. I'm surprised, though as I use an older OTRS I cannot check whether this has been changed. In my version of OTRS the next state is part of the note form, and the

Re: [otrs] wrong link in email notification

next > state, i want the default next state is blank or "-". > > > > Thanks, > Yousef Hamad > Technical Support > Mob +962 799372852 > > > > > -Original Message----- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf O

Re: [otrs] wrong link in email notification

: Re: [otrs] wrong link in email notification for 2) next state is not a dynamic field. If you choose close ticket, the next state is going to be closed, so it defaults to closed successfully. If you don't want that, don't allow the close option, and force your users to close tickets us

Re: [otrs] wrong link in email notification

t; > -Original Message- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > Alex Sinotov > Sent: Wednesday, April 17, 2013 5:13 PM > To: otrs@otrs.org > Subject: Re: [otrs] wrong link in email no

Re: [otrs] wrong link in email notification

blank or "-". Thanks, Yousef Hamad Technical Support Mob +962 799372852 -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Alex Sinotov Sent: Wednesday, April 17, 2013 5:13 PM To: otrs@otrs.org Subject: Re: [otrs] wrong lin

Re: [otrs] wrong link in email notification

Hello! If you use https, try change parameter OTRS_CONFIG_HttpType to https. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/l

Re: [otrs] wrong link in email notification

Thanks ! As a workaround I tried to edit the notification templates changing ";" with "&" but without success. I still receive notification with ";". I'm new to OTRS maybe I made some mistake... Any hint ? On Fri, Feb 4, 2011 at 3:47 PM, Michiel Beijen wrote: > Posted a topic here in the Gmail h

Re: [otrs] wrong link in email notification

And as stated, the workaround is to go to Admin > Notifications in OTRS and change all semicolons (";") with "&". -- Mike On Fri, Feb 4, 2011 at 3:47 PM, Michiel Beijen wrote: > Posted a topic here in the Gmail help section: > http://www.google.com/support/forum/p/gmail/thread?tid=22d109fb7993f61

Re: [otrs] wrong link in email notification

Posted a topic here in the Gmail help section: http://www.google.com/support/forum/p/gmail/thread?tid=22d109fb7993f610&hl=en On Fri, Feb 4, 2011 at 3:36 PM, Michiel Beijen wrote: > I can confirm! It actually IS a Gmail bug. > If I send a notification to Gmail the mail body looks fine but Gmail >

Re: [otrs] wrong link in email notification

I can confirm! It actually IS a Gmail bug. If I send a notification to Gmail the mail body looks fine but Gmail URLEncodes the semicolon which breaks the notification link. This is new behaviour, I'm sure it did not do this before! -- Mike On Fri, Feb 4, 2011 at 12:20 PM, Francesco Pasqualini wro

Re: [otrs] wrong link in email notification

Maybe this is a gmail bug On Fri, Feb 4, 2011 at 12:05 PM, Michiel Beijen wrote: > If I click on the link you send me the ';' is replaced by %3B which is > the URLEncoded value for the semicolon; but actually it should not > replace there. > I don't know the culprit. > What you *CAN* do is

Re: [otrs] wrong link in email notification

I'm investigating it. I'm using gmail from Chrome,Firefox and Safari, same result: error thanks On Fri, Feb 4, 2011 at 12:09 PM, Frank Thommen wrote: > Could this be mailclient specific? When I click on the link, the semicolon > stays unencoded and the query string is exactly as shown in the m

Re: [otrs] wrong link in email notification

Could this be mailclient specific? When I click on the link, the semicolon stays unencoded and the query string is exactly as shown in the mail. I'm using Thunderbird 2.0.0.24 on Mac OS X. frank Michiel Beijen wrote: If I click on the link you send me the ';' is replaced by %3B which is the

Re: [otrs] wrong link in email notification

If I click on the link you send me the ';' is replaced by %3B which is the URLEncoded value for the semicolon; but actually it should not replace there. I don't know the culprit. What you *CAN* do is to to Admin > Notifications and edit the notification texts including the URLs, here you can chang

Re: [otrs] wrong link in email notification

Hi, there is something strange. I'm using apache 2.2.14 on ubuntu 10.04 with default configuration. thanks On Fri, Feb 4, 2011 at 10:55 AM, Frank Thommen wrote: > Ciao Francesco, > > I'm using OTRS 3.0.5 I have a problem. >> In the notification email the link are broken >> >> http://helpdes

Re: [otrs] wrong link in email notification

Ciao Francesco, I'm using OTRS 3.0.5 I have a problem. In the notification email the link are broken http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom;TicketID=4 If I follow this link I get error. should be http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom&TicketID=4

[otrs] wrong link in email notification

Hi, I'm using OTRS 3.0.5 I have a problem. In the notification email the link are broken http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom;TicketID=4 If I follow this link I get error. should be http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom&TicketID=4