What have you tried already?
On 17 April 2013 16:29, Yousef Hamad <yha...@aspire-infotech.net> wrote: > Ok, Susan can you tell me how can to make a report for survey using > MS-Office Excel or Printing any where. > > > > > Thanks, > Yousef Hamad > Technical Support > Mob +962 799372852 > > > > > > -----Original Message----- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > Susan Dittmar > Sent: Wednesday, April 17, 2013 6:24 PM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] wrong link in email notification > > Yousef Hamad schrieb: > > But this is not a suitable answer, because in the note filed the next > > state also is not mandatory and blank. > > I'm surprised, though as I use an older OTRS I cannot check whether this > has been changed. In my version of OTRS the next state is part of the note > form, and the default is not blank but -, which means same state as before. > But if I remember correctly you can configure which states are acceptable > there. In my version of OTRS, if I remember correctly, that's done with > the fields > > # allow to set state in notes: > $Self->{NoteSetState}=1; > # which state types: > $Self->{DefaultNextNoteStateType} = ['new', 'open', 'closed']; > > Perhaps that helps you find the corresponding settings for your version of > OTRS. > > Susan > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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