I can confirm! It actually IS a Gmail bug. If I send a notification to Gmail the mail body looks fine but Gmail URLEncodes the semicolon which breaks the notification link. This is new behaviour, I'm sure it did not do this before! -- Mike
On Fri, Feb 4, 2011 at 12:20 PM, Francesco Pasqualini <fra...@gmail.com> wrote: > Maybe this is a gmail bug .... > > On Fri, Feb 4, 2011 at 12:05 PM, Michiel Beijen <michiel.bei...@otrs.com> > wrote: >> >> If I click on the link you send me the ';' is replaced by %3B which is >> the URLEncoded value for the semicolon; but actually it should not >> replace there. >> I don't know the culprit. >> What you *CAN* do is to to Admin > Notifications and edit the >> notification texts including the URLs, here you can change it with a >> semicolon or ampersand, whatever you like. >> In OTRS3 we actually 'upgraded' to using the semicolon everywhere >> because the ampersand actually needs to be encoded to be valid URL; >> you'd need to write ...Action=AgentTicketZoom&TicketID=123 for it >> to become a syntactically valid URL, officially, although we never did >> that before. Semicolons don't need URL Encoding. >> -- >> Mike >> >> On Fri, Feb 4, 2011 at 11:02 AM, Francesco Pasqualini <fra...@gmail.com> >> wrote: >> > Hi, >> > there is something strange. >> > I'm using apache 2.2.14 on ubuntu 10.04 with default configuration. >> > >> > thanks >> > >> > On Fri, Feb 4, 2011 at 10:55 AM, Frank Thommen <frank.thom...@gmx.net> >> > wrote: >> >> >> >> Ciao Francesco, >> >> >> >>> I'm using OTRS 3.0.5 I have a problem. >> >>> In the notification email the link are broken >> >>> >> >>> >> >>> http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom;TicketID=4 >> >>> >> >>> If I follow this link I get error. >> >>> >> >>> should be >> >>> >> >>> http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom&TicketID=4 >> >>> >> >>> <http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom;TicketID=4> >> >>> >> >>> This works ok >> >>> >> >>> & instead of ; >> >> >> >> The semicolon is a new way of separating parameters in URLs (see e.g. >> >> http://en.wikipedia.org/wiki/Query_string) and should work fine. Meybe >> >> your >> >> webserver is too old? >> >> >> >> frank >> >> --------------------------------------------------------------------- >> >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> >> Archive: http://lists.otrs.org/pipermail/otrs >> >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >> > >> > --------------------------------------------------------------------- >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >> > Archive: http://lists.otrs.org/pipermail/otrs >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
