Hi,
> 23.06.2016 18:19 - Paolo Mosconi schrieb:
> [:error] [pid 2426] Cannot find current script '/opt/' at /usr/share/perl5
> /FindBin.pm line 166.\nBEGIN failed--compilation aborted at /usr/share/perl5
> /FindBin.pm line 166.\nCompilation failed in require at /opt/otrs/bin/cgi-
> bin/installer
Hi,
03.06.2016 18:57 - Frank Thommen schrieb:
> our OTRS instance (5.0.9 on CentOS 6) has a proxy configured in
> SysConfig Core::Package::Proxy
> In the OTRS System Log I can see:
>
> Fri Jun 3 18:31:23 2016 error OTRS-CGI-47 Can't perform POST on
[1]> https://cloud.otrs.com/otrs/public.pl:
Hi,
22.04.2016 11:30 - Rick Heisterhagen schrieb:
> I used to add custom menu buttons in
> Frontend::Agent::Ticket::MenuModule to prefill AgentTicketNote since
> OTRS 3.0 until 3.3 with URL encoded HTML content, the method is explained
> here: [1]http://blog.otrs.org/2010/11/02/otrs-3-0-ticket
Hi,
25.04.2016 14:55 - jan.dre...@bertelsmann.de schrieb:
> I already posted this on otterhub, but I thought the audience
> may be bigger when writing to you, too:
opening more requests on many channels does not always help. It might be the
opposite.
> No response to this yet. I cannot believ
Hi Ralf,
08.04.2016 14:58 - Ralf Hildebrandt schrieb:
> We're having a lot of templates for answers and the like.
> Is there any way of finding out how often a template was actively used
> by the agents?
In OTRS 3 there was a Add On from OTRS AG available. It was a add on
for the stats. But for
Hi,
07.03.2016 17:16 - dhils...@performair.com schrieb:
> I had a technician close a ticket with a state of "closed unsuccessful,"
> when in fact it should have been "closed successful."
>
> Where can I go in the tables to change that?
I would never change in the tables (via SQL)
Click on a a
Hi,
02.03.2016 13:53 - Juan Manuel Clavero Almirón schrieb:
> just out of curiosity, what is the ZoomTimeline OTRSBusiness feature?
> I’ve seen references in the code but none in the otrs solutions page.
I found this
https://www.otrs.com/wp-uploads//2014/11/OTRS-Business-Solution_Ticket-Timeli
Hi,
04/02/2016 21:20 - Placide Lysias NJAMI wrote:
> Thu Feb 4 20:07:30 2016error OTRS-CGI-43 Linktype 'Customer' does
> not exist!
> Thu Feb 4 20:07:30 2016error OTRS-CGI-43 Linktype 'Agent' does
> not exist!
> Thu Feb 4 20:06:15 2016 error OTRS-CGI-43 Module Kerne
Hi,
19/11/2015 14:45 - Rose Dowson wrote: I want to know if I can create a
ticket just for validation I mean when I create a new ticket for an agent just
I need to reply with his validation not to let him write a text just click ok
or Not ok .
There is an option for OTRS solution can solve
Hi,
03/11/2015 01:20 - Alex wrote:
> (...)
> Can't perform POST on https://cloud.otrs.com/otrs/public.pl: 500 read
timeout
a (registered) system sends some data to the producer/manufacturer of OTRS.
you can find the data in Admin - System Registration.
If you receive this error you have:
- no i
Hi Rob,
03/11/2015 11:21 - Rob Shears wrote:
> OTRS 4.0.13
> CentOS 7
> MS SQL (via unixODBC)
Side Note: MS SQL via ODBC is not the best performance. You should
switch to another SQL.
> I need to allow multiple users (unique email addresses) to log tickets on
> behalf of specific companies.
Hi,
13/10/2015 18:00 - Alex Zimmerman wrote:
> I just inherited the job of updating our production IT HelpDesk server
> from a IT tech that is no longer here. Due to the nature of our setup
> in cannot be down for very long, which is why it was left to get so
> far behind.
Typical (bad) scen
Hi,
18/09/2015 20:29 - LQ Marshall wrote:
> On Fri, Sep 18, 2015 at 12:20 PM, Robert Recchia wrote:
>> Our old ticket system use to round robin all the tickets to all the
>> available reps. What I mean is if were 100 tickets and 4 people
>> it would automatically assign each user 25 tickets.
Hi,
14/09/2015 19:43 - Alexandre Lima wrote:
> I hope this is the right place to ask for help :)
all OTRS community questions and ideas can be placed here. If you want
commercial support, see your contract for support details.
> My problem is that I have agents that own some queues, but when a t
Hi Dominik, Hi Nick, Hi Mailing List,
17/09/2015 20:08 - Dominik George wrote:
> Nick wrote:
>> We're trying to set up rich text auto responses. We drag & drop the
>> image into the message and everything looks good. After saving, then
>> re-opening the auto-response all of the images are strippe
Hi Ralf,
14/09/2015 11:01 - Ralf Hildebrandt wrote:
>(...)
> Problem: Some users have the email address in the LDAP attribute
> "email", others in "janetMailbox".
>
> How can I display both "email" and "janetMailbox" (or rather the
> attribute that happens to be non-empty).
First of all it is eas
Hi,
first of all you should use a proper subject.
04/03/2015 12:54 - Sergey Shumakher wrote:
> I installed OTRS4 and playing with the settings. I rename the group "admin".
see here:
[1]http://otrs.github.io/doc/manual/admin/stable/en/html/administration.html#table-of-group-permissions-after-inst
Hi,
02/01/2015 06:42 - LQ Marshall wrote:
> 27/12/2014 23:59 - Ml Ml wrote:
>> after Upgrading to OTRS 3.3 the link (links to other related tickets)
>> are are the bottom. How do i get them back up to the top near the
>> notes section?
>>
> Prior to 3.x (or so?) the link were in the right-side ban
Hi,
27/12/2014 23:59 - Ml Ml wrote:
> after Upgrading to OTRS 3.3 the link (links to other related tickets)
> are are the bottom. How do i get them back up to the top near the
> notes section?
I never have seen standard OTRS with the links on the top. Perhaps you had
a custom module or other exte
Hi,
sorry @all for the wrong quoting in my last e-mails. I hope, it is fixed now.
04/12/2014 17:32 - John Koch wrote:
> Thanks for your reply. Could you please elaborate a bit on this answer:
> For predefined e-mail addresses, use event based notifications.
> Use processes.
Sorry to get you to d
Hi,
04/12/2014 15:21 - Marco Borsani wrote: (...)
I know, I search the rpm file but I did not find that one for Centos 6.5
what about using EPEL as it is in documentation?
[1]http://otrs.github.io/doc/manual/admin/stable/en/html/installation.html#installation-on-centos
--
Florian
[1]
http://
Hi,
04/12/2014 16:22 - John Koch wrote: Is it possible to have a queue which is a
combined list, in chronological order, of all tickets in all queues. The
purpose of this is to enable an agent working on multiple queues to work
through all tickets in chronological order and be able to easily see
Hi,
04/12/2014 16:21 - John Koch wrote: I would like to know how to set up
specific queues with a set of pre-defined email addresses to forward tickets
to (ex. the email addresses of my external second line support) to avoid that
the agents have to manually enter the email addresses to forward to
Hi,
19/11/2014 12:39 - Finetti Stefano wrote:
> I know this may be a stupid question, but I didn't find any specific answer,
so...
there are no stupid questions :)
> I have now a standard OTRS without the ITSM features, my employees use it
> for our Customer Service.
very good.
> Since we a
Hi,
03.10.2014 07:09 - Marcel Sánchez Toledano schrieb:
> I was wondering if in OTRS there is the possibility to send statistics (an
> export in .CSV format) automatically by mail once a week, for example.
you can use otrs.GenerateStats.pl via cron. :-)
--
Florian
-
Hi,
28.08.2014 19:33 - David Hess schrieb: Is anyone running OTRS on CentOS 7.0?
I am currently running OTRS 3.2.16 on CentOS 5 and am looking to upgrade. I
would like to jump straight to CentOS 7.0 if possible.
I did not test it on my installatoins with CentOS 7, but in otterhub there is
a
Hi,
19.08.2014 19:10 - s.krue...@aswo.com schrieb:
> Hi !
>
> after updating to version 3.3.8 the tab for "FulltextSearch" is empty.
> The function is still there , but the tabname is not there.
> Where can I "rename" it ?!
it seems that you have your own skin/theme. is it working with defa
Hi,
>On 14.05.2014 16:09, Bogdan Iosif wrote:
>> My opinion is that Redhat/CentOS or Ubuntu LTS (based on Debian, I know)
>> are more likely to have the best performing drivers and the most tested
>> and stable configurations, compared with other distros.
RedHat, CentOS, Ubuntu, Debian, (Open-)Su
Hi,
13.05.2014 11:06 - Mimiko schrieb: Somehow. I did what mhillman sugested - ran
shell> bin/otrs.RebuildConfig.pl
shell> bin/otrs.DeleteCache.pl
but in long terms, still it is visible slow for agents. Dashboard
generation on server for agents takes 0-6 seconds. Accessing SysConfig
or Package Ma
Hi,
Perhaps I did not get it correctly, but why aren't you using the statistics
module?
A open ticket monthly report is simple and can be displayed on the dashboard
if you use
Firefox or chrome.
Florian
16.04.2014 15:40 - KalyanaChakravarthy MP schrieb: Sql Query:
SELECT ticket.tn, ticket.id
Hi,
17.04.2014 14:02 - Darshak Modi schrieb:
> Hello,
> The lost password link is not displayed on login page / index.pl
> However in dtl file the block is there. And sysconfig , also yes.
> where to check now
Did you configure a LDAP for Auth? Then the Password Reset link is disabled
automatical
Hi,
14.04.2014 18:57 - Gergely Polonkai schrieb:
> that's exactly what I followed. My first impression is that with such a
setup,
> changes cannot be created/executed in a sane way. I'm a developer myself, s
> o conditions and actions are not foreign for me, but if I have to define
this huge
> num
Hi,
14.04.2014 14:57 - Gergely Polonkai schrieb:Hello, > is there anyone on this
list who has successfully implemented a Change
> in ITSM 3.x?
Yes. :)
> I have tried and tried, but cannot go forward from requested
> to approved state. Is there a fully blown tutorial on this?
See
[1]http://otrs
Hi Charles,
18.12.2013 04:47 - Lambrecht Charles schrieb: I’m running OTRS 2.4.7 and I’m
planning an upgrade.
Do I need to upgrade throught 2.4.8, 2.4.9, etc. and all the way through every
release, security or patch?
Read the doc.otrs.org Upgrading section.
You don't need to follow the path of
Hallo User questions and discussions about OTRS.
--
Florian Edlhuber
Gautinger Str. 2a
82061 Neuried
[1]www.edlhuber.net
08.10.2013 21:58 - Martin Vaner schrieb:Hello everyone!
I am new to OTRS. It is great software but i have one problem.
The system allowed me to login, but after
Hi,
it is in
http://doc.otrs.org/3.2/en/html/external-backends.html#multiple-customer-backend-example
You can use up to 10 Customer Information backends. But IIRC you can use one
Company Backend.
Ciao
Flo
29.08.2013 09:42 - Stefan Michael Guenther schrieb: Hello,
am I right in assuming, that i
Hi
could it be something like http://bugs.otrs.org/show_bug.cgi?id=7337 ?
can you please try to:
deinstall JSON::XS
an correct otrs.SetPermissions
make an otrs.RebuildConfig.pl, otrs.DeleteCache.pl
restart your webserver
and try again?
If this does not help, try to deinstall YAML::XS (same as
Hi
unzip and untar your backup. see in RELEASE file, there should be your version.
See Config.pm and search for your db password. This should match to your new
restore database.
good luck :-)
Florian
16.07.2013 08:06 - Andrew S. Meyer schrieb:
s
> I need some help restoring OTRS. I have an
Hi,
it seems that you have run your update script twice.
normally nothing to worry about I think.
Regards
Florian
Sorry for fullquote, but the error message is needed completely I think
On Wed, Jun 12, 2013 at 10:00:16AM +0200, fabio.gra...@itatis.net wrote:
> Hello all,
> I'm new on this li
Hi,
did you check google?
Hi
16.04.2013 10:06 - Darshak Modi schrieb: Is there any plug in available for
integration with JIRA & OTRS.
Or any other way to related JIRA and OTRS ? like ticket created in OTRS can be
sent to JIRA, and after closing come back to JIRA?
You can use PostMaster Filter for building your own r
Hi,
10.04.2013 12:15 - Jason Marshall schrieb:
> I am not able to copy and paste in OTRS. I get a browser permissions error.
> I loaded OTRS 3.2.4 on a VM Windows unit and I do not see the issue there?
> Is this a bug or something I need to configure on my company OTRS unit?
OTRS uses CK Editor.
Hi,
Ticket::Frontend::NeedAccountedTime
in combination with Ticket ACLs then it would be possible.
It may require a OTRS Feature Add On "Ticket Forms" IMHO to show/hide the
field for specific queues.
Flo
Original-Nachricht
> Datum: Thu, 17 Jan 2013 15:54:38 +
> Von: Nick
hi
Am 27.12.2012 um 11:13 schrieb "khaled mohamed" :
> Dear OTRS team,
>
> Kindly help me in 2 issues in OTRS 3.1.12
>
> 1- How to replace type and TO menus when customer create new ticket ?
replace? or disable it? disable it in sysconfig. replace with other things? I
think you have
hi
i remember a script charset-convert.pl
as far as i know, you must dump the database and convert the dump and then
restore it
hth
florian
Am 27.12.2012 um 10:32 schrieb Coert Waagmeester :
> Hello all,
>
> I have successfully and carefully upgraded OTRS from 2.3 on a Centos 2.5 box
> t
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