Hi, 18/09/2015 20:29 - LQ Marshall wrote: > On Fri, Sep 18, 2015 at 12:20 PM, Robert Recchia <robr...@gmail.com> wrote:
>> Our old ticket system use to round robin all the tickets to all the >> available reps. What I mean is if were 100 tickets and 4 people >> it would automatically assign each user 25 tickets. > I ?believe? that the OTRS.com group has already developed such a > module (check www.otrs.com). There are some obvious issues with > the solution. It is called OTRS Ticket Allocation see here [1]https://www.otrs.com/otrs-business-solution-feature/ticket-allocation/ -- Florian [1] https://www.otrs.com/otrs-business-solution-feature/ticket-allocation/
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