Hi Rob, 03/11/2015 11:21 - Rob Shears wrote: > OTRS 4.0.13 > CentOS 7 > MS SQL (via unixODBC)
Side Note: MS SQL via ODBC is not the best performance. You should switch to another SQL. > I need to allow multiple users (unique email addresses) to log tickets on > behalf of specific companies. So… I do not understand, what you mean with "log" Do you mean lock? If yes, you can use ACL for this, or queues with rw permissions for the customer/CustomerID > All need to be able to log tickets that can be reported > on/queued/actioned/sla’d/serviced/whatever by “example.com, > the company”. For me, you need to explain more... what is log? what do you want to "be reported"? > Based on my reading, as the initial step, I was trying to enable > CustomerCompanySupport through the config.pm file, to change the > CustomerID field when creating a new customer user into a dropdown > list allowing the selection of an existing company, but have been > unable to get that to work. CustomerCompanySupport => 1, should work. But as I do not understand your goal, I do not know if this is the correct approach ;) So maybe you can explain a little bit more in detail (but simple words) what you need. You also may use the otterhub forum. If I read the information in otterhub correctly, you may just add one dummy-user for each company. OTRS is communicating with a person (with a valid e-mailadress, phone number) not with a company. :) -- Florian
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