Hi, sorry @all for the wrong quoting in my last e-mails. I hope, it is fixed now.
04/12/2014 17:32 - John Koch wrote: > Thanks for your reply. Could you please elaborate a bit on this answer: > For predefined e-mail addresses, use event based notifications. > Use processes. Sorry to get you to documentation again: predefined e-mail addresses, with this I meant: "use external address databases" for your e-mail addresses (LDAP for example) then you don't have to type it. [1]http://otrs.github.io/doc/manual/admin/stable/en/html/external-backends.html the event based notifications can be used for your goal "sending mails to e-mail receipients" based on events: [2]http://otrs.github.io/doc/manual/admin/stable/en/html/administration.html#adminarea-notifications Processes: you can use processes to address mail receipients. I am not going to explain it in detail. Just play with the functions (espacially event based notifications) Please have a look in the documentation. Thanks :) Flo -- Florian [1] http://otrs.github.io/doc/manual/admin/stable/en/html/external-backends.html [2] http://otrs.github.io/doc/manual/admin/stable/en/html/administration.html#adminarea-notifications
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