Hi, 14/09/2015 19:43 - Alexandre Lima wrote: > I hope this is the right place to ask for help :)
all OTRS community questions and ideas can be placed here. If you want commercial support, see your contract for support details. > My problem is that I have agents that own some queues, but when a ticket is sent > to one of those queues, they appear in "All tickets" and not in "Tickets in my > queue". As a result, the agents don't receive a e-mail notification when a new > ticket is created. Read doc for QueueView: [1]http://otrs.github.io/doc/manual/admin/stable/en/html/what-is-the-queue-overview.html -- Florian [1] http://otrs.github.io/doc/manual/admin/stable/en/html/what-is-the-queue-overview.html
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