Hi Ralf, 08.04.2016 14:58 - Ralf Hildebrandt schrieb: > We're having a lot of templates for answers and the like. > Is there any way of finding out how often a template was actively used > by the agents?
In OTRS 3 there was a Add On from OTRS AG available. It was a add on for the stats. But for the Version 5 I don't know this function or a add on available. regards Florian
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