Hi Dominik, Hi Nick, Hi Mailing List, 17/09/2015 20:08 - Dominik George wrote: > Nick wrote: >> We're trying to set up rich text auto responses. We drag & drop the >> image into the message and everything looks good. After saving, then >> re-opening the auto-response all of the images are stripped out.
the CK Editor does not work well with drag&drop and browsers. But if you read the latest notes [1]http://www.otrs.com/release-notes-otrs-5-beta-4/ you'll see that OTRS5 will fully support this. > Messages with images are huge. Some people have slow or limited internet > access, and do not want to be transmitting large, useless data. It also > puts unnecessary load on inboxes. [x] agreed > Auto-replies are an (unavoidable) PITA. Don't blow them up too much, that > doesn't make anything better. [ ] agreed auto replies are not PITA in general :-) That depends on your needs. Sometimes you (or someone) (mis-)configures too much auto replies. This is not good. > Auto-replies are backscatter. That is, they are sent back to whatever > address a sender claimed. Large messages in auto-replies can be used to > attack other users by making your site send large e-mail to their accounts. [x] agreed > If you can, turn off auto-replies compeltely. If you can't, please keep them > very short and conclusive. my opinion: turn on what you really need! Don't do more. If you *might* need it, don't do it. > Another hint: If you are accepting encrypted e-mail; then *do not* send back > an unencrypted auto-reply with a full quote - this is a serious information > leak! Very good thinking!! Thanks! -- Florian [1] http://www.otrs.com/release-notes-otrs-5-beta-4/
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