Re: Apple App Store & Refunds for inaccessible Apps

2013-09-13 Thread Jessica Moss
Also, if you really want an app that lists all the accessible apps, or at least most of them, a friend recommended the "via," app that Braille institute created, which I personally love, and use on a pretty regular basis, so that should at least be some help to those who don't already know about

Re: Apple App Store & Refunds for inaccessible Apps

2013-09-13 Thread Chris Blouch
The usual problem with accessibility seem to fall in two buckets. First is the developer uses standard controls which are accessible but forget to label a button or leave out other tidbits of state/value information which would make the control usable. The second bucket is that they made custom

Re: Apple App Store & Refunds for inaccessible Apps

2013-09-13 Thread Ray Foret jr
Why not have Apple hire an accessibility team which would consist of all the disabilities. This team would bear the responsibiility of determining accessibility: thus, no ambiguity. After all, who knows better than we how to test such things? Sent from my mac, the only computer with full ac

Re: Apple App Store & Refunds for inaccessible Apps

2013-09-13 Thread Nicholas Parsons
If it's mandatory for some apps to be accessible, but not others, who will determine which are to be accessible and which not? And if you talk about feasibility, doesn't that start to become a little like inaccessible apps don't need to be accessible, but accessible apps must be accessible? Who

Re: Apple App Store & Refunds for inaccessible Apps

2013-09-12 Thread Chris Blouch
Would be nice to have a way to give an accessibility 'star rating' for apps that would get aggregated. So I could then search/sort apps from most to least accessible from user feedback just like any other kind of rating system. That covers the issue around "accessible" being just a true/false c

Re: Apple App Store & Refunds for inaccessible Apps

2013-09-12 Thread Joanne Chua
If visual games does not need to be accessible, i wonder how manuy people will crying over Solara not being accessible then? Solara is a visual game, with accessibility build in on it. Perhaps, some foolish thinking that developer develop Solara for only the vips and the blind community, however, i

Re: Apple App Store & Refunds for inaccessible Apps

2013-09-12 Thread Alex Hall
Nick does make some good points, but in my email to Apple Accessibility and in my phone call, I was sure to mention this. I explained that the accessibility would be required where possible, so visual games and other apps would not have to be made vo-friendly. Apps that use Apple's UI elements, or

Re: Apple App Store & Refunds for inaccessible Apps

2013-09-12 Thread Scott Berry
Nick, I didn't think about the process this way but you made some darn good points. I'd like to see the middle of the road approach you suggest. On 09/12/13 05:40, Nicholas Parsons wrote: I agree that providing refunds for inaccessible apps would be a good policy, but I accept that there

Re: Apple App Store & Refunds for inaccessible Apps

2013-09-12 Thread Nicholas Parsons
I agree that providing refunds for inaccessible apps would be a good policy, but I accept that there would have to be some limitations. Firstly, sometimes what one person says is inaccessible, another person claims is accessible. Sometimes things are only accessible once you learn how to use the

Re: Apple App Store & Refunds for inaccessible Apps

2013-09-11 Thread Alex Hall
Apple's accessibility number is: 1 (877) 204-3930 Note that, just as with standard support, you will be asked for your product, serial number, and so on. Just get to a human and explain you have a policy question, not a tech support question, and you should be okay. I have not yet done this - I'

Re: Apple App Store & Refunds for inaccessible Apps

2013-09-11 Thread Alex Hall
True. I'm actually on hold now, and the rep I am waiting for said he is not sure and will have to look into this. I am hoping that, once he discovers there is no policy in place for this situation, he can submit it, or tell me where I should On Sep 11, 2013, at 12:01 PM, CHUCK REICHEL wrote:

Re: Apple App Store & Refunds for inaccessible Apps

2013-09-11 Thread Tyler Thompson
Speaking as a developer I can say it takes a lot of work to make an app accessible, I feel there's a lot apple could do to help 3rd party developers create accessible apps. Including something as simple as improving the quality of their documentation Sent from my iPhone On Sep 11, 2013, at 13

Re: Apple App Store & Refunds for inaccessible Apps

2013-09-11 Thread Scott Berry
Niel, Thanks for input I just sent a message to accessibl...@apple.com and feedb...@apple.com. I also think it's real important to have blind tech support agents too. I think it's so important that I have actually applied as an Apple tech support agent in my region. I have not heard a resp

Re: Apple App Store & Refunds for inaccessible Apps

2013-09-11 Thread CHUCK REICHEL
Hi Alex & List, The squeaky wheel gets the grease! If more people take this pro active stance Apple will realize money is to be maid even with our small market! SO! Call call and email! CHUCK REICHEL soundpicturerecord...@gmail.com www.SoundPictureRecording.com 954-742-0019 GUFFAWING :) In GOD I

Re: Apple App Store & Refunds for inaccessible Apps

2013-09-11 Thread Ray Foret jr
Perhaps if we called the Apple Accessibility number? This might perhaps be a good time to provide it: however, I don't happen to have it just now. Sent from my mac, the only computer with full accessibility for the blind built-in! Sincerely, The Constantly Barefooted Ray Still a very proud an

Re: Apple App Store & Refunds for inaccessible Apps

2013-09-11 Thread Neil Barnfather - TalkNav
I did, they told me they could only really help with technical support matters and not iTunes or App Store purchases. All a little worrying really, I'd have expected a more proactive response, not quite so, its not my job, and I cannot really help… Its not that the chap I spoke to wasn't sympat

Re: Apple App Store & Refunds for inaccessible Apps

2013-09-11 Thread Alex Hall
I agree, and I just wrote to them. I did not copy and paste your message, but I did ask for clarification on their policies, and if they plan to address accessibility during the app submission/review process. I, too, urge everyone to do the same. Don't forget to call them as well, since it might

Re: Apple App Store & Refunds for inaccessible Apps

2013-09-11 Thread Neil Barnfather - TalkNav
That is my view and I sincerely hope that many of us will support it and write to Apple. Regards, Neil Barnfather Talks List Administrator Twitter @neilbarnfather TalkNav is a Nuance, Code Factory and Sendero dealer, as well as an Apple iOS, Macintosh and Android accessibility specialist. F

Re: Apple App Store & Refunds for inaccessible Apps

2013-09-11 Thread Ray Foret jr
This is so well written as is, that barring the personalization of it, I think it could well stand as it now exists. This is a measure which all blind Apple users should support. Sent from my mac, the only computer with full accessibility for the blind built-in! Sincerely, The Constantly Bare

Apple App Store & Refunds for inaccessible Apps

2013-09-11 Thread Neil Barnfather - TalkNav
The below should prove a concern to all Apple accessibility feature users, and I would urge as many of you who can do so, to please write to Apple yourselves to express your concern along the same lines where possible… (accessibil...@apple.com). For years now Apple has led the way in accessibil