Hi Alex & List, The squeaky wheel gets the grease! If more people take this pro active stance Apple will realize money is to be maid even with our small market! SO! Call call and email!
CHUCK REICHEL soundpicturerecord...@gmail.com www.SoundPictureRecording.com 954-742-0019 GUFFAWING :) In GOD I Trust On Sep 11, 2013, at 11:04 AM, Alex Hall wrote: > Apple's accessibility number is: > 1 (877) 204-3930 > Note that, just as with standard support, you will be asked for your product, > serial number, and so on. Just get to a human and explain you have a policy > question, not a tech support question, and you should be okay. I have not yet > done this - I'm waiting for a response to my email. Depending on how that > goes, I will or will not call them. > On Sep 11, 2013, at 10:54 AM, Ray Foret jr <rfore...@att.net> wrote: > >> Perhaps if we called the Apple Accessibility number? This might perhaps be >> a good time to provide it: however, I don't happen to have it just now. >> >> >> Sent from my mac, the only computer with full accessibility for the blind >> built-in! >> Sincerely, >> The Constantly Barefooted Ray >> Still a very proud and happy Mac and Iphone user! >> >> On Sep 11, 2013, at 9:39 AM, Alex Hall <mehg...@gmail.com> wrote: >> >>> I agree, and I just wrote to them. I did not copy and paste your message, >>> but I did ask for clarification on their policies, and if they plan to >>> address accessibility during the app submission/review process. I, too, >>> urge everyone to do the same. Don't forget to call them as well, since it >>> might work better if you talk to a human, or even ask for a manager to get >>> your point across if the rep does not seem to get what you mean. >>> On Sep 11, 2013, at 10:33 AM, Neil Barnfather - TalkNav >>> <for...@talknav.com> wrote: >>> >>>> That is my view and I sincerely hope that many of us will support it and >>>> write to Apple. >>>> >>>> >>>> >>>> Regards, >>>> >>>> Neil Barnfather >>>> >>>> Talks List Administrator >>>> Twitter @neilbarnfather >>>> >>>> TalkNav is a Nuance, Code Factory and Sendero dealer, as well as an Apple >>>> iOS, Macintosh and Android accessibility specialist. For all your >>>> accessible phone, PDA and GPS related enquiries visit www.talknav.com >>>> >>>> URL: - www.talknav.com >>>> e-mail: - serv...@talknav.com >>>> Phone: - +44 844 999 4199 >>>> >>>> On 11 Sep 2013, at 15:27, Ray Foret jr <rfore...@att.net> wrote: >>>> >>>>> This is so well written as is, that barring the personalization of it, I >>>>> think it could well stand as it now exists. This is a measure which all >>>>> blind Apple users should support. >>>>> >>>>> >>>>> Sent from my mac, the only computer with full accessibility for the blind >>>>> built-in! >>>>> Sincerely, >>>>> The Constantly Barefooted Ray >>>>> Still a very proud and happy Mac and Iphone user! >>>>> >>>>> On Sep 11, 2013, at 8:58 AM, Neil Barnfather - TalkNav >>>>> <for...@talknav.com> wrote: >>>>> >>>>>> The below should prove a concern to all Apple accessibility feature >>>>>> users, and I would urge as many of you who can do so, to please write to >>>>>> Apple yourselves to express your concern along the same lines where >>>>>> possible… (accessibil...@apple.com). >>>>>> >>>>>> For years now Apple has led the way in accessibility standards and >>>>>> application of methods in interacting with all of its product range. >>>>>> Internationally within many disability arenas Apple is celebrated as the >>>>>> defacto standard and is widely acknowledged as users preferred platform >>>>>> for persons with accessibility issues. >>>>>> >>>>>> Whether or not the App Store had an unofficial policy towards customers >>>>>> with accessibility needs or not, is unknown to me. What I am aware of is >>>>>> that where I've bought Apps which turn out not to be accessible, Apple >>>>>> App Store has always been prompt to refund the purchase immediately >>>>>> without question. >>>>>> >>>>>> Since Apple do not enforce accessibility standards, nor in anyway >>>>>> whatsoever offer a method of a disabled user to know whether or not an >>>>>> App is, or is not, accessible in advance of purchase, this seemed to be >>>>>> a most reasonable compromise. >>>>>> >>>>>> However, in correspondence over the past week with Apple iTunes support >>>>>> staff via e-mail in relation to an App I have purchased which is >>>>>> inaccessible, Apple's stance has been both surprising and frankly highly >>>>>> dismissive of our needs and vulnerability when using Apple's App Store. >>>>>> >>>>>> I have been point blank refused a refund upon this occasion, with staff >>>>>> suggesting that I could leave a review for the App which others could >>>>>> read, and or write to the developer. Whilst I understand that the second >>>>>> suggestion may illicit a positive response, and sometimes it does… In >>>>>> many instances developers haven't even heard of Voice Over let alone >>>>>> understand what it does and how they aught to address compliance with >>>>>> Apple's Accessibility API's. >>>>>> >>>>>> Of course, the best approach would be for Apple to make compliance with >>>>>> its Accessibility API's a requirement for all new Apps being approved to >>>>>> the App Store, indeed a range of other options would also work, such as; >>>>>> a discount on the 30% cut that Apple takes for compliant Apps, a penalty >>>>>> higher fee (35% etc) for those that do not comply and perhaps indicating >>>>>> with a marker in the App store which Apps do meet the requirements. >>>>>> >>>>>> Since Apple do none of these, despite so publicly professing to up >>>>>> holding and supporting some of the most well implemented accessibility >>>>>> innovation and support seen in the industry, it seemed like a fair >>>>>> compromise that Apple voluntarily and without complication offered a >>>>>> refund to customers who had accessibility needs where an App proved to >>>>>> be inaccessible. >>>>>> >>>>>> The situation now, though is that Apple is refusing in an uncompromising >>>>>> and frankly shocking way to refund such purchases, with patronising and >>>>>> unsympathetic suggestions as to how we, as blind users, go about >>>>>> reviewing Apps etc. >>>>>> >>>>>> I would ask that Apple firstly developed a robust policy in this regard, >>>>>> and secondly, reviews options as to improving the compliance uptake of >>>>>> developers within their iOS and Mac App Stores. >>>>>> >>>>>> So that I can convey your response to the ViPhone, Macvisionaries and >>>>>> other Apple Accessibility user forums promptly, I would sincerely >>>>>> appreciate your earliest feedback and response on this issue. >>>>>> >>>>>> Yours kindly. >>>>>> >>>>>> Regards, >>>>>> >>>>>> Neil Barnfather >>>>>> >>>>>> http://www.NeilBarnfather.com >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> Regards, >>>>>> >>>>>> Neil Barnfather >>>>>> >>>>>> Talks List Administrator >>>>>> Twitter @neilbarnfather >>>>>> >>>>>> TalkNav is a Nuance, Code Factory and Sendero dealer, as well as an >>>>>> Apple iOS, Macintosh and Android accessibility specialist. For all your >>>>>> accessible phone, PDA and GPS related enquiries visit www.talknav.com >>>>>> >>>>>> URL: - www.talknav.com >>>>>> e-mail: - serv...@talknav.com >>>>>> Phone: - +44 844 999 4199 >>>>>> >>>>>> >>>>>> -- >>>>>> You received this message because you are subscribed to the Google >>>>>> Groups "MacVisionaries" group. >>>>>> To unsubscribe from this group and stop receiving emails from it, send >>>>>> an email to macvisionaries+unsubscr...@googlegroups.com. >>>>>> To post to this group, send email to macvisionaries@googlegroups.com. >>>>>> Visit this group at http://groups.google.com/group/macvisionaries. >>>>>> For more options, visit https://groups.google.com/groups/opt_out. >>>>> >>>>> >>>>> -- >>>>> You received this message because you are subscribed to the Google Groups >>>>> "MacVisionaries" group. >>>>> To unsubscribe from this group and stop receiving emails from it, send an >>>>> email to macvisionaries+unsubscr...@googlegroups.com. >>>>> To post to this group, send email to macvisionaries@googlegroups.com. >>>>> Visit this group at http://groups.google.com/group/macvisionaries. >>>>> For more options, visit https://groups.google.com/groups/opt_out. >>>> >>>> >>>> -- >>>> You received this message because you are subscribed to the Google Groups >>>> "MacVisionaries" group. >>>> To unsubscribe from this group and stop receiving emails from it, send an >>>> email to macvisionaries+unsubscr...@googlegroups.com. >>>> To post to this group, send email to macvisionaries@googlegroups.com. >>>> Visit this group at http://groups.google.com/group/macvisionaries. >>>> For more options, visit https://groups.google.com/groups/opt_out. >>> >>> >>> >>> Have a great day, >>> Alex (msg sent from Mac Mini) >>> mehg...@gmail.com >>> >>> >>> >>> >>> -- >>> You received this message because you are subscribed to the Google Groups >>> "MacVisionaries" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to macvisionaries+unsubscr...@googlegroups.com. >>> To post to this group, send email to macvisionaries@googlegroups.com. >>> Visit this group at http://groups.google.com/group/macvisionaries. >>> For more options, visit https://groups.google.com/groups/opt_out. >> >> >> -- >> You received this message because you are subscribed to the Google Groups >> "MacVisionaries" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to macvisionaries+unsubscr...@googlegroups.com. >> To post to this group, send email to macvisionaries@googlegroups.com. >> Visit this group at http://groups.google.com/group/macvisionaries. >> For more options, visit https://groups.google.com/groups/opt_out. > > > > Have a great day, > Alex (msg sent from Mac Mini) > mehg...@gmail.com > > > > > -- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to macvisionaries+unsubscr...@googlegroups.com. > To post to this group, send email to macvisionaries@googlegroups.com. > Visit this group at http://groups.google.com/group/macvisionaries. > For more options, visit https://groups.google.com/groups/opt_out. -- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To unsubscribe from this group and stop receiving emails from it, send an email to macvisionaries+unsubscr...@googlegroups.com. To post to this group, send email to macvisionaries@googlegroups.com. Visit this group at http://groups.google.com/group/macvisionaries. For more options, visit https://groups.google.com/groups/opt_out.
