I did, they told me they could only really help with technical support matters and not iTunes or App Store purchases.
All a little worrying really, I'd have expected a more proactive response, not quite so, its not my job, and I cannot really help… Its not that the chap I spoke to wasn't sympathetic, nor that he failed to grasp what I was telling him, more that he seemed unable to push the issue ahead with management etc. Regards, Neil Barnfather Talks List Administrator Twitter @neilbarnfather TalkNav is a Nuance, Code Factory and Sendero dealer, as well as an Apple iOS, Macintosh and Android accessibility specialist. For all your accessible phone, PDA and GPS related enquiries visit www.talknav.com URL: - www.talknav.com e-mail: - serv...@talknav.com Phone: - +44 844 999 4199 On 11 Sep 2013, at 15:54, Ray Foret jr <rfore...@att.net> wrote: > Perhaps if we called the Apple Accessibility number? This might perhaps be a > good time to provide it: however, I don't happen to have it just now. > > > Sent from my mac, the only computer with full accessibility for the blind > built-in! > Sincerely, > The Constantly Barefooted Ray > Still a very proud and happy Mac and Iphone user! > > On Sep 11, 2013, at 9:39 AM, Alex Hall <mehg...@gmail.com> wrote: > >> I agree, and I just wrote to them. I did not copy and paste your message, >> but I did ask for clarification on their policies, and if they plan to >> address accessibility during the app submission/review process. I, too, urge >> everyone to do the same. Don't forget to call them as well, since it might >> work better if you talk to a human, or even ask for a manager to get your >> point across if the rep does not seem to get what you mean. >> On Sep 11, 2013, at 10:33 AM, Neil Barnfather - TalkNav <for...@talknav.com> >> wrote: >> >>> That is my view and I sincerely hope that many of us will support it and >>> write to Apple. >>> >>> >>> >>> Regards, >>> >>> Neil Barnfather >>> >>> Talks List Administrator >>> Twitter @neilbarnfather >>> >>> TalkNav is a Nuance, Code Factory and Sendero dealer, as well as an Apple >>> iOS, Macintosh and Android accessibility specialist. For all your >>> accessible phone, PDA and GPS related enquiries visit www.talknav.com >>> >>> URL: - www.talknav.com >>> e-mail: - serv...@talknav.com >>> Phone: - +44 844 999 4199 >>> >>> On 11 Sep 2013, at 15:27, Ray Foret jr <rfore...@att.net> wrote: >>> >>>> This is so well written as is, that barring the personalization of it, I >>>> think it could well stand as it now exists. This is a measure which all >>>> blind Apple users should support. >>>> >>>> >>>> Sent from my mac, the only computer with full accessibility for the blind >>>> built-in! >>>> Sincerely, >>>> The Constantly Barefooted Ray >>>> Still a very proud and happy Mac and Iphone user! >>>> >>>> On Sep 11, 2013, at 8:58 AM, Neil Barnfather - TalkNav >>>> <for...@talknav.com> wrote: >>>> >>>>> The below should prove a concern to all Apple accessibility feature >>>>> users, and I would urge as many of you who can do so, to please write to >>>>> Apple yourselves to express your concern along the same lines where >>>>> possible… (accessibil...@apple.com). >>>>> >>>>> For years now Apple has led the way in accessibility standards and >>>>> application of methods in interacting with all of its product range. >>>>> Internationally within many disability arenas Apple is celebrated as the >>>>> defacto standard and is widely acknowledged as users preferred platform >>>>> for persons with accessibility issues. >>>>> >>>>> Whether or not the App Store had an unofficial policy towards customers >>>>> with accessibility needs or not, is unknown to me. What I am aware of is >>>>> that where I've bought Apps which turn out not to be accessible, Apple >>>>> App Store has always been prompt to refund the purchase immediately >>>>> without question. >>>>> >>>>> Since Apple do not enforce accessibility standards, nor in anyway >>>>> whatsoever offer a method of a disabled user to know whether or not an >>>>> App is, or is not, accessible in advance of purchase, this seemed to be a >>>>> most reasonable compromise. >>>>> >>>>> However, in correspondence over the past week with Apple iTunes support >>>>> staff via e-mail in relation to an App I have purchased which is >>>>> inaccessible, Apple's stance has been both surprising and frankly highly >>>>> dismissive of our needs and vulnerability when using Apple's App Store. >>>>> >>>>> I have been point blank refused a refund upon this occasion, with staff >>>>> suggesting that I could leave a review for the App which others could >>>>> read, and or write to the developer. Whilst I understand that the second >>>>> suggestion may illicit a positive response, and sometimes it does… In >>>>> many instances developers haven't even heard of Voice Over let alone >>>>> understand what it does and how they aught to address compliance with >>>>> Apple's Accessibility API's. >>>>> >>>>> Of course, the best approach would be for Apple to make compliance with >>>>> its Accessibility API's a requirement for all new Apps being approved to >>>>> the App Store, indeed a range of other options would also work, such as; >>>>> a discount on the 30% cut that Apple takes for compliant Apps, a penalty >>>>> higher fee (35% etc) for those that do not comply and perhaps indicating >>>>> with a marker in the App store which Apps do meet the requirements. >>>>> >>>>> Since Apple do none of these, despite so publicly professing to up >>>>> holding and supporting some of the most well implemented accessibility >>>>> innovation and support seen in the industry, it seemed like a fair >>>>> compromise that Apple voluntarily and without complication offered a >>>>> refund to customers who had accessibility needs where an App proved to be >>>>> inaccessible. >>>>> >>>>> The situation now, though is that Apple is refusing in an uncompromising >>>>> and frankly shocking way to refund such purchases, with patronising and >>>>> unsympathetic suggestions as to how we, as blind users, go about >>>>> reviewing Apps etc. >>>>> >>>>> I would ask that Apple firstly developed a robust policy in this regard, >>>>> and secondly, reviews options as to improving the compliance uptake of >>>>> developers within their iOS and Mac App Stores. >>>>> >>>>> So that I can convey your response to the ViPhone, Macvisionaries and >>>>> other Apple Accessibility user forums promptly, I would sincerely >>>>> appreciate your earliest feedback and response on this issue. >>>>> >>>>> Yours kindly. >>>>> >>>>> Regards, >>>>> >>>>> Neil Barnfather >>>>> >>>>> http://www.NeilBarnfather.com >>>>> >>>>> >>>>> >>>>> >>>>> Regards, >>>>> >>>>> Neil Barnfather >>>>> >>>>> Talks List Administrator >>>>> Twitter @neilbarnfather >>>>> >>>>> TalkNav is a Nuance, Code Factory and Sendero dealer, as well as an Apple >>>>> iOS, Macintosh and Android accessibility specialist. For all your >>>>> accessible phone, PDA and GPS related enquiries visit www.talknav.com >>>>> >>>>> URL: - www.talknav.com >>>>> e-mail: - serv...@talknav.com >>>>> Phone: - +44 844 999 4199 >>>>> >>>>> >>>>> -- >>>>> You received this message because you are subscribed to the Google Groups >>>>> "MacVisionaries" group. >>>>> To unsubscribe from this group and stop receiving emails from it, send an >>>>> email to macvisionaries+unsubscr...@googlegroups.com. >>>>> To post to this group, send email to macvisionaries@googlegroups.com. >>>>> Visit this group at http://groups.google.com/group/macvisionaries. >>>>> For more options, visit https://groups.google.com/groups/opt_out. >>>> >>>> >>>> -- >>>> You received this message because you are subscribed to the Google Groups >>>> "MacVisionaries" group. >>>> To unsubscribe from this group and stop receiving emails from it, send an >>>> email to macvisionaries+unsubscr...@googlegroups.com. >>>> To post to this group, send email to macvisionaries@googlegroups.com. >>>> Visit this group at http://groups.google.com/group/macvisionaries. >>>> For more options, visit https://groups.google.com/groups/opt_out. >>> >>> >>> -- >>> You received this message because you are subscribed to the Google Groups >>> "MacVisionaries" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to macvisionaries+unsubscr...@googlegroups.com. >>> To post to this group, send email to macvisionaries@googlegroups.com. >>> Visit this group at http://groups.google.com/group/macvisionaries. >>> For more options, visit https://groups.google.com/groups/opt_out. >> >> >> >> Have a great day, >> Alex (msg sent from Mac Mini) >> mehg...@gmail.com >> >> >> >> >> -- >> You received this message because you are subscribed to the Google Groups >> "MacVisionaries" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to macvisionaries+unsubscr...@googlegroups.com. >> To post to this group, send email to macvisionaries@googlegroups.com. >> Visit this group at http://groups.google.com/group/macvisionaries. >> For more options, visit https://groups.google.com/groups/opt_out. > > > -- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to macvisionaries+unsubscr...@googlegroups.com. > To post to this group, send email to macvisionaries@googlegroups.com. > Visit this group at http://groups.google.com/group/macvisionaries. > For more options, visit https://groups.google.com/groups/opt_out. -- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To unsubscribe from this group and stop receiving emails from it, send an email to macvisionaries+unsubscr...@googlegroups.com. To post to this group, send email to macvisionaries@googlegroups.com. Visit this group at http://groups.google.com/group/macvisionaries. For more options, visit https://groups.google.com/groups/opt_out.
