Niel,
Thanks for input I just sent a message to accessibl...@apple.com and
feedb...@apple.com. I also think it's real important to have blind tech
support agents too. I think it's so important that I have actually
applied as an Apple tech support agent in my region. I have not heard a
response but last time I looked there was still an opening in my region.
Your message was nicely put and I whole heartedly agree.
We also need to jump on Apple about the Iwork suite for the IOS and Mac
systems as well.
On 09/11/13 08:33, Neil Barnfather - TalkNav wrote:
That is my view and I sincerely hope that many of us will support it
and write to Apple.
Regards,
Neil Barnfather
Talks List Administrator
Twitter @neilbarnfather
TalkNav is a Nuance, Code Factory and Sendero dealer, as well as an
Apple iOS, Macintosh and Android accessibility specialist. For all your
accessible phone, PDA and GPS related enquiries visit www.talknav.com
<http://www.talknav.com>
URL: - www.talknav.com <http://www.talknav.com>
e-mail: - serv...@talknav.com <mailto:serv...@talknav.com>
Phone: - +44 844 999 4199
On 11 Sep 2013, at 15:27, Ray Foret jr <rfore...@att.net
<mailto:rfore...@att.net>> wrote:
This is so well written as is, that barring the personalization of
it, I think it could well stand as it now exists. This is a measure
which all blind Apple users should support.
Sent from my mac, the only computer with full accessibility for the
blind built-in!
Sincerely,
The Constantly Barefooted Ray
Still a very proud and happy Mac and Iphone user!
On Sep 11, 2013, at 8:58 AM, Neil Barnfather - TalkNav
<for...@talknav.com <mailto:for...@talknav.com>> wrote:
The below should prove a concern to all Apple accessibility feature
users, and I would urge as many of you who can do so, to please
write to Apple yourselves to express your concern along the same
lines where possible… (accessibil...@apple.com
<mailto:accessibil...@apple.com>).
For years now Apple has led the way in accessibility standards and
application of methods in interacting with all of its product range.
Internationally within many disability arenas Apple is celebrated as
the defacto standard and is widely acknowledged as users preferred
platform for persons with accessibility issues.
Whether or not the App Store had an unofficial policy towards
customers with accessibility needs or not, is unknown to me. What I
am aware of is that where I've bought Apps which turn out not to be
accessible, Apple App Store has always been prompt to refund the
purchase immediately without question.
Since Apple do not enforce accessibility standards, nor in anyway
whatsoever offer a method of a disabled user to know whether or not
an App is, or is not, accessible in advance of purchase, this seemed
to be a most reasonable compromise.
However, in correspondence over the past week with Apple iTunes
support staff via e-mail in relation to an App I have purchased
which is inaccessible, Apple's stance has been both surprising and
frankly highly dismissive of our needs and vulnerability when using
Apple's App Store.
I have been point blank refused a refund upon this occasion, with
staff suggesting that I could leave a review for the App which
others could read, and or write to the developer. Whilst I
understand that the second suggestion may illicit a positive
response, and sometimes it does… In many instances developers
haven't even heard of Voice Over let alone understand what it does
and how they aught to address compliance with Apple's Accessibility
API's.
Of course, the best approach would be for Apple to make compliance
with its Accessibility API's a requirement for all new Apps being
approved to the App Store, indeed a range of other options would
also work, such as; a discount on the 30% cut that Apple takes for
compliant Apps, a penalty higher fee (35% etc) for those that do not
comply and perhaps indicating with a marker in the App store which
Apps do meet the requirements.
Since Apple do none of these, despite so publicly professing to up
holding and supporting some of the most well implemented
accessibility innovation and support seen in the industry, it seemed
like a fair compromise that Apple voluntarily and without
complication offered a refund to customers who had accessibility
needs where an App proved to be inaccessible.
The situation now, though is that Apple is refusing in an
uncompromising and frankly shocking way to refund such purchases,
with patronising and unsympathetic suggestions as to how we, as
blind users, go about reviewing Apps etc.
I would ask that Apple firstly developed a robust policy in this
regard, and secondly, reviews options as to improving the compliance
uptake of developers within their iOS and Mac App Stores.
So that I can convey your response to the ViPhone, Macvisionaries
and other Apple Accessibility user forums promptly, I would
sincerely appreciate your earliest feedback and response on this issue.
Yours kindly.
Regards,
Neil Barnfather
http://www.NeilBarnfather.com <http://www.neilbarnfather.com/>
Regards,
Neil Barnfather
Talks List Administrator
Twitter @neilbarnfather
TalkNav is a Nuance, Code Factory and Sendero dealer, as well as an
Apple iOS, Macintosh and Android accessibility specialist. For all your
accessible phone, PDA and GPS related enquiries visit
www.talknav.com <http://www.talknav.com/>
URL: - www.talknav.com <http://www.talknav.com/>
e-mail: - serv...@talknav.com <mailto:serv...@talknav.com>
Phone: - +44 844 999 4199
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