Perhaps if we called the Apple Accessibility number? This might perhaps be a good time to provide it: however, I don't happen to have it just now.
Sent from my mac, the only computer with full accessibility for the blind built-in! Sincerely, The Constantly Barefooted Ray Still a very proud and happy Mac and Iphone user! On Sep 11, 2013, at 9:39 AM, Alex Hall <mehg...@gmail.com> wrote: > I agree, and I just wrote to them. I did not copy and paste your message, but > I did ask for clarification on their policies, and if they plan to address > accessibility during the app submission/review process. I, too, urge everyone > to do the same. Don't forget to call them as well, since it might work better > if you talk to a human, or even ask for a manager to get your point across if > the rep does not seem to get what you mean. > On Sep 11, 2013, at 10:33 AM, Neil Barnfather - TalkNav <for...@talknav.com> > wrote: > >> That is my view and I sincerely hope that many of us will support it and >> write to Apple. >> >> >> >> Regards, >> >> Neil Barnfather >> >> Talks List Administrator >> Twitter @neilbarnfather >> >> TalkNav is a Nuance, Code Factory and Sendero dealer, as well as an Apple >> iOS, Macintosh and Android accessibility specialist. For all your >> accessible phone, PDA and GPS related enquiries visit www.talknav.com >> >> URL: - www.talknav.com >> e-mail: - serv...@talknav.com >> Phone: - +44 844 999 4199 >> >> On 11 Sep 2013, at 15:27, Ray Foret jr <rfore...@att.net> wrote: >> >>> This is so well written as is, that barring the personalization of it, I >>> think it could well stand as it now exists. This is a measure which all >>> blind Apple users should support. >>> >>> >>> Sent from my mac, the only computer with full accessibility for the blind >>> built-in! >>> Sincerely, >>> The Constantly Barefooted Ray >>> Still a very proud and happy Mac and Iphone user! >>> >>> On Sep 11, 2013, at 8:58 AM, Neil Barnfather - TalkNav <for...@talknav.com> >>> wrote: >>> >>>> The below should prove a concern to all Apple accessibility feature users, >>>> and I would urge as many of you who can do so, to please write to Apple >>>> yourselves to express your concern along the same lines where possible… >>>> (accessibil...@apple.com). >>>> >>>> For years now Apple has led the way in accessibility standards and >>>> application of methods in interacting with all of its product range. >>>> Internationally within many disability arenas Apple is celebrated as the >>>> defacto standard and is widely acknowledged as users preferred platform >>>> for persons with accessibility issues. >>>> >>>> Whether or not the App Store had an unofficial policy towards customers >>>> with accessibility needs or not, is unknown to me. What I am aware of is >>>> that where I've bought Apps which turn out not to be accessible, Apple App >>>> Store has always been prompt to refund the purchase immediately without >>>> question. >>>> >>>> Since Apple do not enforce accessibility standards, nor in anyway >>>> whatsoever offer a method of a disabled user to know whether or not an App >>>> is, or is not, accessible in advance of purchase, this seemed to be a most >>>> reasonable compromise. >>>> >>>> However, in correspondence over the past week with Apple iTunes support >>>> staff via e-mail in relation to an App I have purchased which is >>>> inaccessible, Apple's stance has been both surprising and frankly highly >>>> dismissive of our needs and vulnerability when using Apple's App Store. >>>> >>>> I have been point blank refused a refund upon this occasion, with staff >>>> suggesting that I could leave a review for the App which others could >>>> read, and or write to the developer. Whilst I understand that the second >>>> suggestion may illicit a positive response, and sometimes it does… In many >>>> instances developers haven't even heard of Voice Over let alone understand >>>> what it does and how they aught to address compliance with Apple's >>>> Accessibility API's. >>>> >>>> Of course, the best approach would be for Apple to make compliance with >>>> its Accessibility API's a requirement for all new Apps being approved to >>>> the App Store, indeed a range of other options would also work, such as; a >>>> discount on the 30% cut that Apple takes for compliant Apps, a penalty >>>> higher fee (35% etc) for those that do not comply and perhaps indicating >>>> with a marker in the App store which Apps do meet the requirements. >>>> >>>> Since Apple do none of these, despite so publicly professing to up holding >>>> and supporting some of the most well implemented accessibility innovation >>>> and support seen in the industry, it seemed like a fair compromise that >>>> Apple voluntarily and without complication offered a refund to customers >>>> who had accessibility needs where an App proved to be inaccessible. >>>> >>>> The situation now, though is that Apple is refusing in an uncompromising >>>> and frankly shocking way to refund such purchases, with patronising and >>>> unsympathetic suggestions as to how we, as blind users, go about reviewing >>>> Apps etc. >>>> >>>> I would ask that Apple firstly developed a robust policy in this regard, >>>> and secondly, reviews options as to improving the compliance uptake of >>>> developers within their iOS and Mac App Stores. >>>> >>>> So that I can convey your response to the ViPhone, Macvisionaries and >>>> other Apple Accessibility user forums promptly, I would sincerely >>>> appreciate your earliest feedback and response on this issue. >>>> >>>> Yours kindly. >>>> >>>> Regards, >>>> >>>> Neil Barnfather >>>> >>>> http://www.NeilBarnfather.com >>>> >>>> >>>> >>>> >>>> Regards, >>>> >>>> Neil Barnfather >>>> >>>> Talks List Administrator >>>> Twitter @neilbarnfather >>>> >>>> TalkNav is a Nuance, Code Factory and Sendero dealer, as well as an Apple >>>> iOS, Macintosh and Android accessibility specialist. For all your >>>> accessible phone, PDA and GPS related enquiries visit www.talknav.com >>>> >>>> URL: - www.talknav.com >>>> e-mail: - serv...@talknav.com >>>> Phone: - +44 844 999 4199 >>>> >>>> >>>> -- >>>> You received this message because you are subscribed to the Google Groups >>>> "MacVisionaries" group. >>>> To unsubscribe from this group and stop receiving emails from it, send an >>>> email to macvisionaries+unsubscr...@googlegroups.com. >>>> To post to this group, send email to macvisionaries@googlegroups.com. >>>> Visit this group at http://groups.google.com/group/macvisionaries. >>>> For more options, visit https://groups.google.com/groups/opt_out. >>> >>> >>> -- >>> You received this message because you are subscribed to the Google Groups >>> "MacVisionaries" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to macvisionaries+unsubscr...@googlegroups.com. >>> To post to this group, send email to macvisionaries@googlegroups.com. >>> Visit this group at http://groups.google.com/group/macvisionaries. >>> For more options, visit https://groups.google.com/groups/opt_out. >> >> >> -- >> You received this message because you are subscribed to the Google Groups >> "MacVisionaries" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to macvisionaries+unsubscr...@googlegroups.com. >> To post to this group, send email to macvisionaries@googlegroups.com. >> Visit this group at http://groups.google.com/group/macvisionaries. >> For more options, visit https://groups.google.com/groups/opt_out. > > > > Have a great day, > Alex (msg sent from Mac Mini) > mehg...@gmail.com > > > > > -- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to macvisionaries+unsubscr...@googlegroups.com. > To post to this group, send email to macvisionaries@googlegroups.com. > Visit this group at http://groups.google.com/group/macvisionaries. > For more options, visit https://groups.google.com/groups/opt_out. -- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To unsubscribe from this group and stop receiving emails from it, send an email to macvisionaries+unsubscr...@googlegroups.com. To post to this group, send email to macvisionaries@googlegroups.com. Visit this group at http://groups.google.com/group/macvisionaries. For more options, visit https://groups.google.com/groups/opt_out.
