Here's what there is, and I've had a small customer service call center use
this:
When the supervisor has executive busy override capability, they can join in
a call in progress by pressing the co line. That actually sets up a
conference call between the caller, the operator and the supervisor. I
: Re: KX-T: Re: Re: Service Observing
OOPS,
>Have you used this monitoring from a supervisor. I was thinking that
>was only to monitor the number of callers in queue for that group.
My mistake. When I first heard about "call monitoring" for ucd groups I
imagined it was
al Message -
From: "Javier Galvez" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Saturday, July 13, 2002 11:15 AM
Subject: Re: KX-T: Re: Re: Service Observing
> [EMAIL PROTECTED] writes:
> >With the -5 you can set silent monitoring for ucd groups- then the
>
: [EMAIL PROTECTED]; 'Charles P.'; 'Perfect Phones'; 'KXT Mailing
list'
Subject: Re: KX-T: Re: Re: Service Observing
> This is the solution you should be selling. CM30 box is old and
> analog. Get it on digital and then email it.
>
But if you are getting
[EMAIL PROTECTED] writes:
>With the -5 you can set silent monitoring for ucd groups- then the
>supervisor can use a handset adapter.
>
How to setup this Silent Monitoring in the -5 UCD groups?
I have 3 groups and will this work from any phone? or it's necesary some
adaptor.
Thank you
Javier G
Yeah the trouble with that is that the conference button lights up
and if you have a display set it's not so stealth anymore
- Original Message -
From: "Perfect Phones" <[EMAIL PROTECTED]>
To: "KXT Mailing list" <[EMAIL PROTECTED]>
Sent: Friday, July 12, 2002 9:40 AM
Subject: KX-T: Re: S
> This is the solution you should be selling. CM30 box is old and analog.
> Get it on digital and then email it.
>
But if you are getting from the handset, you are still getting analog, and
everyone's phone has an extra appendage hanging from it.
With the -5 you can set silent monitoring for
Funny things about S.O.
We use external SO units to catch the incoming lines
and use a "free" CO on the KSU to access the SOU.
Things that aren't immediately obvious
We only allow a few "execs" access to the SOU co port
by setting CO OUT -Enable (605/6), so that's all it
takes! Not quite!
: KX-T: Re: Re: Service Observing
The other draw back with the Busy Override is if the operators have
display phones they can see when the supervisor is on the line. You
could bridge across the handset but then you have to deal with a mess of
wiring.
I used a Viking SO unit. They had less than 24
Just grab the audio from the handset cord using an adapter.
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of
>From Select Telecom
Sent: Friday, July 12, 2002 8:59 AM
To: Charles P.; Perfect Phones; KXT Mailing list
Subject: KX-T: Re: Re: Serv
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