OOPS, >Have you used this monitoring from a supervisor. I was thinking that >was only to monitor the number of callers in queue for that group.
My mistake. When I first heard about "call monitoring" for ucd groups I imagined it was for supervisory monitoring, then I believed my own imagination. It is only for a 7456, 7436, 7235 to be able to monitor call status, # calls waiting, Total answered, total overflow, etc. Still useful info, but not what i had secretly hoped for. So we're back to trying find other ways to monitor the operators. Charles ----- Original Message ----- From: "Javier Galvez" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Saturday, July 13, 2002 11:15 AM Subject: Re: KX-T: Re: Re: Service Observing > [EMAIL PROTECTED] writes: > >With the -5 you can set silent monitoring for ucd groups- then the > >supervisor can use a handset adapter. > > > > How to setup this Silent Monitoring in the -5 UCD groups? > > I have 3 groups and will this work from any phone? or it's necesary some > adaptor. > > Thank you > > > Javier Galvez > MegaLink > +(591)-715-22149 > [EMAIL PROTECTED] > > > _________________________________________________________________ > KX-T Mailing list --- http://kxthelp.com/ > Subscription changes: http://kxthelp.com/mailman/listinfo/kxt > > _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
