Here's what there is, and I've had a small customer service call center use this:
When the supervisor has executive busy override capability, they can join in a call in progress by pressing the co line. That actually sets up a conference call between the caller, the operator and the supervisor. If the supervisor mutes their mic, they can listen without interupting. The drawbacks are that the operator will be able to see conference indications on their phone and may know they are being monitored. Any other method requires external hardware. > OK I just thought that I missed something in the book. > > SO just to get the Idea straight, THERE IS NO AUDIO MONITORING! > _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
