Hi Jeff,
You are getting a screen like I attached right?
So your problem is you can't make changes on Insight2. When you
attempt a change, like to turn on/off the SCP button beep you get
the error wrong password. The password asked for is the Gateway PW.
The gateway PW works on gateway?
If all of this is true I will need the PW of the gateway and the URN.
Sorry to be overthinking this but this is not easy and there is no
room from creativity.
*Dave Angelini Offgrid Solar "we go where powerlines don't"
http://members.sti.net/offgridsolar/ e-mail offgridso...@sti.net
<mailto:offgridso...@sti.net> text 209 813 0060*
On Sat, 1 Feb 2020 17:24:49 -0800, Jeff Clearwater
<je...@villagepowerdesign.com> wrote:
It's happening to me. Would love to solve it.
Thanks
Sent from my iPhone
On Feb 1, 2020, at 1:43 PM, Dave Angelini Offgrid Solar
<offgridso...@sti.net <mailto:offgridso...@sti.net>> wrote:
Wrenches,
I was told by Schneider that they would like engineering to
take a peak at a system where Insight2 is giving the
password error for the Gateway.
" If you have any customers facing this issue who are
willing to share their gateway password with us, we can
troubleshoot what is going on. When we last looked at this,
it looked like their password was incorrect. (it is hard to
tell because the gateway stores a hash of the password and
not the password itself, so it is not possible to find out
the password that the gateway has). Once connectivity is
established to the cloud, we have not seen an instance in
the lab where we cannot communicate with the gateway through
the cloud."
So drop me an email and I can try and hook you up. Thx.
--Dave
*Dave Angelini Offgrid Solar*
*"we go where powerlines don't"
http://members.sti.net/offgridsolar/ e-mail
offgridso...@sti.net <mailto:offgridso...@sti.net> text 209
813 0060*
On Fri, 31 Jan 2020 13:45:59 -0800, Dave Angelini Offgrid
Solar <offgridso...@sti.net <mailto:offgridso...@sti.net>>
wrote:
I really have not had any problems with support (monday
thru friday they answer the phone) or the equipment.
Sorry to not be very helpful. You can email me and I can
attempt to help.
FYI I just changed the SCP button beep in the country
of Ghana from Mariposa. Client wondered how that got
turned on Wink The gateway system and Insight2 work as
advertised. I have heard similar problems over the years
with Optics and I know you guys have also.
Some folks should not have the need for this monitoring
and if they do, they need to devote the time before they
get clients involved. My humble opinion. FRIDAY !
*Dave Angelini Offgrid Solar "we go where powerlines
don't" http://members.sti.net/offgridsolar/ e-mail
offgridso...@sti.net <mailto:offgridso...@sti.net> text
209 813 0060*
On Fri, 31 Jan 2020 12:16:09 -0700, Ray
<r...@solarray.com <mailto:r...@solarray.com>> wrote:
We inherited a Schneider system recently and have
been attempting to add remote monitoring etc. I
have an electrical engineer on my team with
significant com experience. Our opinion to date:
1) The Schneider system is the most complicated,
kludgy solution I've ever encountered with separate
boxes and cables running amok everywhere: certainly
an inelegant solution.
2) The Manuals do not fully cover all of the setup,
so Wrench comments chastising others for contacting
Schneider with basic questions covered in the manual
are way off base.
3) Schneider tech support is some of the worst right
now: we need field support when we are on site,
instead, we get a call back a week later. Only
SMA's lack of support for the Sunny Islands is
worse. (they don't call back at all....)
4) When we do finally get a call back a week later,
they can't answer any of our questions, and can't
seem to forward us to anyone who can.
My conclusion:
The entire Schneider SCADA package is way over
priced, thrown together, not fully integrated, over
promised, released before it was ready, and comes
with virtually no SCADA support for installation or
trouble shooting after. At least I feel better
knowing its not just us.
Compare this to something like the Bluetooth enabled
SOC monitoring that comes FREE with LiFe blue
batteries, and it tells me Schneider needs to just
hit /Delete /and start over.
In the 21st century, we have smart phones with apps
that connect automatically, equipment that is
actually plug and play, and software that is so
intuitive you don't need the manual, much less call
anyone. As I've said going back to the Outback Mate
days, offgrid solar SCADA is at least a decade
behind the rest of the world.
Ray Walters
Remote Solar
303 505-8760
On 1/31/20 10:18 AM, Jeff Clearwater wrote:
Hi Mac and Luke and Wrenches,
I'm having the exact same issue. It hasn't been
a pressing problem right away as I've been
having access to the site but I was hoping my
last visit where I added Users and Admins and
Installers would fix it due to permissions
levels. But in Admins and Installers I still
get the same thing:
"DEVICE NOT READY OR INVALID CREDENTIALS, PLEASE
TRY AGAIN"
And like Mac I can log in and make changes when
I'm on site using the direct interface but not
through InSight2.0.
I've also checked numerous times that I'm using
the correct Gateway credentials.
Sandra?
Thanks,
Jeff
Luke Christy wrote on 1/31/20 6:44 AM:
Hi Mac,
I have a very similar issue to yours with a
customer's remote cabin and the need to be
able to monitor and change settings
remotely. I installed my first Gateway with
a brand new Conext 4048 and an MPPT-150
controller and I'm having the exact same
trouble and am getting the same error
message. Before installation, I actually
thought I had verified that I could make
settings changes through the internet on a
bench test using the admin password, etc,
however, once the system was installed I
haven't been able to get it to work despite
verifying my passwords and making a long
trip for a return visit to the site.
Perhaps someone else has some insight?
I'm glad to know that this may be a larger
issue.
-Luke
Luke Christy
NABCEP Certified PV Installation Professional
On Jan 31, 2020, at 07:10, Mac Lewis
<maclew...@gmail.com> wrote:
Hi Wrenches,
I am working with Schneider on this but
I haven't heard back in a few days so I
thought I'd put it out to the list to
see if anyone else has worked through this.
We recently installed our first Conext
Gateway in hopes of getting better
monitoring and control through Insight 2
portal. We installed it on an XW 5548,
AGS, Batt Mon, HV-MPPT charge controller
~ 4 years old.
For some reason, we cannot make changes
to the system via the portal. The
monitoring is much better but the
control isn't functional. When I make a
parameter change, it asks for the
username and password but then gives
this error every time:
I verified that I am entering the
Gateway admin username and the new
password that I assigned. I can log
into it locally, directly through the
Access Pt functionality.
Any suggestions? Schneider isn't
responding and its a snow cat ride to
get into the site.
Thanks
--
Mac Lewis
"Yo solo sé que no sé nada." -Sócrates
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