We inherited a Schneider system recently and have been attempting to add
remote monitoring etc. I have an electrical engineer on my team with
significant com experience. Our opinion to date:
1) The Schneider system is the most complicated, kludgy solution I've
ever encountered with separate boxes and cables running amok everywhere:
certainly an inelegant solution.
2) The Manuals do not fully cover all of the setup, so Wrench comments
chastising others for contacting Schneider with basic questions covered
in the manual are way off base.
3) Schneider tech support is some of the worst right now: we need field
support when we are on site, instead, we get a call back a week later.
Only SMA's lack of support for the Sunny Islands is worse. (they don't
call back at all....)
4) When we do finally get a call back a week later, they can't answer
any of our questions, and can't seem to forward us to anyone who can.
My conclusion:
The entire Schneider SCADA package is way over priced, thrown together,
not fully integrated, over promised, released before it was ready, and
comes with virtually no SCADA support for installation or trouble
shooting after. At least I feel better knowing its not just us.
Compare this to something like the Bluetooth enabled SOC monitoring that
comes FREE with LiFe blue batteries, and it tells me Schneider needs to
just hit /Delete /and start over.
In the 21st century, we have smart phones with apps that connect
automatically, equipment that is actually plug and play, and software
that is so intuitive you don't need the manual, much less call anyone.
As I've said going back to the Outback Mate days, offgrid solar SCADA is
at least a decade behind the rest of the world.
Ray Walters
Remote Solar
303 505-8760
On 1/31/20 10:18 AM, Jeff Clearwater wrote:
Hi Mac and Luke and Wrenches,
I'm having the exact same issue. It hasn't been a pressing problem
right away as I've been having access to the site but I was hoping my
last visit where I added Users and Admins and Installers would fix it
due to permissions levels. But in Admins and Installers I still get
the same thing:
"DEVICE NOT READY OR INVALID CREDENTIALS, PLEASE TRY AGAIN"
And like Mac I can log in and make changes when I'm on site using the
direct interface but not through InSight2.0.
I've also checked numerous times that I'm using the correct Gateway
credentials.
Sandra?
Thanks,
Jeff
Luke Christy wrote on 1/31/20 6:44 AM:
Hi Mac,
I have a very similar issue to yours with a customer’s remote cabin
and the need to be able to monitor and change settings remotely. I
installed my first Gateway with a brand new Conext 4048 and an
MPPT-150 controller and I’m having the exact same trouble and am
getting the same error message. Before installation, I actually
thought I had verified that I could make settings changes through the
internet on a bench test using the admin password, etc, however, once
the system was installed I haven’t been able to get it to work
despite verifying my passwords and making a long trip for a return
visit to the site.
Perhaps someone else has some insight?
I’m glad to know that this may be a larger issue.
-Luke
Luke Christy
NABCEP Certified PV Installation Professional
On Jan 31, 2020, at 07:10, Mac Lewis <maclew...@gmail.com> wrote:
Hi Wrenches,
I am working with Schneider on this but I haven't heard back in a
few days so I thought I'd put it out to the list to see if anyone
else has worked through this.
We recently installed our first Conext Gateway in hopes of getting
better monitoring and control through Insight 2 portal. We
installed it on an XW 5548, AGS, Batt Mon, HV-MPPT charge controller
~ 4 years old.
For some reason, we cannot make changes to the system via the
portal. The monitoring is much better but the control isn't
functional. When I make a parameter change, it asks for the
username and password but then gives this error every time:
<image.png>
I verified that I am entering the Gateway admin username and the new
password that I assigned. I can log into it locally,
directly through the Access Pt functionality.
Any suggestions? Schneider isn't responding and its a snow cat ride
to get into the site.
Thanks
--
Mac Lewis
*
"Yo solo sé que no sé nada." -Sócrates
*
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~~~~~~~~~~~
Jeff Clearwater
Village Power Design
linkedin <https://www.linkedin.com/in/jeff-clearwater-0622a312/>
www.villagepowerdesign.com <http://www.villagepowerdesign.com>
cell - 413-559-9763
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