Sorry but I disagree. I have had excellent support from Schneider. The phone works every time I call mon-fri. The case numbers are responded to. The ones I make mistakes on and forget get closed with an e-mail to remind me.
My opinion only, Schneider is not there to answer basic information found in manuals and online in videos. It is their decision to do this and if you need more you have other choices. For me, they are a no brainer with excellent electronics that just keep running. DAVE ANGELINI OFFGRID SOLAR "we go where powerlines don't" http://members.sti.net/offgridsolar/ [1] e-mail offgridso...@sti.net [2] text 209 813 0060 On Fri, 31 Jan 2020 10:35:57 -0500, Tump wrote: Im sorry, BUT Sandra you should NOT be the ONLY resort to Schnieders LACK OF SUPPORT! This has been an issue for a long time. WTFO Schneider, Tristen, Jack, lets get corporate in on these frustrations! We as installers are providing you folks jobs, because we purchase components with the belief that said products are ready TO INSTALL remotely OR connected to the grid. You folks get your paychecks despite how poor/ non existent the "support" is, while we loose clients. On Jan 31, 2020, at 9:33 AM, Sandra Herrera wrote: Mac, Please verify you have the latest firmware on the Gateway. Also send me a screenshot of the about page, of the Gateway. Contact me directly, thanks Sandra Herrera sandra.herr...@se.com [4] FROM: RE-wrenches ON BEHALF OF Mac Lewis SENT: Friday, January 31, 2020 6:10 AM TO: RE-wrenches SUBJECT: [RE-wrenches] Conext Gateway Control [External email: Use caution with links and attachments] ------------------------- Hi Wrenches, I am working with Schneider on this but I haven't heard back in a few days so I thought I'd put it out to the list to see if anyone else has worked through this. We recently installed our first Conext Gateway in hopes of getting better monitoring and control through Insight 2 portal. We installed it on an XW 5548, AGS, Batt Mon, HV-MPPT charge controller ~ 4 years old. For some reason, we cannot make changes to the system via the portal. The monitoring is much better but the control isn't functional. When I make a parameter change, it asks for the username and password but then gives this error every time: I verified that I am entering the Gateway admin username and the new password that I assigned. I can log into it locally, directly through the Access Pt functionality. Any suggestions? Schneider isn't responding and its a snow cat ride to get into the site. Thanks -- Mac Lewis "Yo solo sé que no sé nada." -SÓCRATES ______________________________________________________________________ This email has been scanned by the Symantec Email Security.cloud service. ______________________________________________________________________ _______________________________________________ List sponsored by Redwood Alliance List Address: RE-wrenches@lists.re-wrenches.org [7] Change listserver email address font-size: 18px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; display: inline !important;">List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html [9] List rules font-size: 18px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; display: inline !important;">Check out or update participant bios: www.members.re-wrenches.org [11] WWW.SWNL.NET [12] Solarwinds Northernlights _ _ _ SERVING MID COAST MAINE "> _ 207-832-7574 CL. 610-517-8401 _ _ __BLAIR "TUMP" MAY_ ******** MAINE'S CHARTER ******** _ __ NABCEP "CERTIFIED PV INSTALLER"_ ******** MAINE'S CHARTER ******** _ TRACE XANTREX "CERTIFIED" DEALER / INSTALLER"_ Links: ------ [1] http://members.sti.net/offgridsolar/ [2] mailto:offgridso...@sti.net [3] mailto:sandra.herr...@se.com [4] mailto:sandra.herr...@se.com [5] mailto:re-wrenches-boun...@lists.re-wrenches.org [6] mailto:re-wrenches@lists.re-wrenches.org [7] mailto:RE-wrenches@lists.re-wrenches.org [8] http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org [9] http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html [10] http://www.re-wrenches.org/etiquette.htm [11] http://www.members.re-wrenches.org/ [12] http://webmail.sti.net/blocked::http://www.swnl.net/%22%20%5Co%20%22blocked::http://www.swnl.net/
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