Hi Mac and Luke and Wrenches,
I'm having the exact same issue. It hasn't been a pressing problem
right away as I've been having access to the site but I was hoping my
last visit where I added Users and Admins and Installers would fix it
due to permissions levels. But in Admins and Installers I still get the
same thing:
"DEVICE NOT READY OR INVALID CREDENTIALS, PLEASE TRY AGAIN"
And like Mac I can log in and make changes when I'm on site using the
direct interface but not through InSight2.0.
I've also checked numerous times that I'm using the correct Gateway
credentials.
Sandra?
Thanks,
Jeff
Luke Christy wrote on 1/31/20 6:44 AM:
Hi Mac,
I have a very similar issue to yours with a customer’s remote cabin
and the need to be able to monitor and change settings remotely. I
installed my first Gateway with a brand new Conext 4048 and an
MPPT-150 controller and I’m having the exact same trouble and am
getting the same error message. Before installation, I actually
thought I had verified that I could make settings changes through the
internet on a bench test using the admin password, etc, however, once
the system was installed I haven’t been able to get it to work despite
verifying my passwords and making a long trip for a return visit to
the site.
Perhaps someone else has some insight?
I’m glad to know that this may be a larger issue.
-Luke
Luke Christy
NABCEP Certified PV Installation Professional
On Jan 31, 2020, at 07:10, Mac Lewis <maclew...@gmail.com> wrote:
Hi Wrenches,
I am working with Schneider on this but I haven't heard back in a few
days so I thought I'd put it out to the list to see if anyone else
has worked through this.
We recently installed our first Conext Gateway in hopes of getting
better monitoring and control through Insight 2 portal. We installed
it on an XW 5548, AGS, Batt Mon, HV-MPPT charge controller ~ 4 years old.
For some reason, we cannot make changes to the system via the
portal. The monitoring is much better but the control isn't
functional. When I make a parameter change, it asks for the username
and password but then gives this error every time:
<image.png>
I verified that I am entering the Gateway admin username and the new
password that I assigned. I can log into it locally,
directly through the Access Pt functionality.
Any suggestions? Schneider isn't responding and its a snow cat ride
to get into the site.
Thanks
--
Mac Lewis
*
"Yo solo sé que no sé nada." -Sócrates
*
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~~~~~~~~~~~
Jeff Clearwater
Village Power Design
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cell - 413-559-9763
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