I believe your solution is in the hunt-group type. You probably have a "Linear Hunting" schedule on your lines. When you call the last line in the group while in use, it will be busy.
This will be controversial, but I say call the Telco and order a "Circular hunt pattern" so it always loops back around to line 1 (then 2,3,4,5,6), or have them add busy-call-forward from line six back to line 1. So believe in this technique, others don't. But I have done this here in San Diego before and it solves this kind of problem... Thank You, John Berry, Owner Lantex Voice & Data Systems San Diego, CA [EMAIL PROTECTED] > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Charles Patterson > Sent: Monday, February 28, 2005 4:28 PM > To: kxt@kxthelp.com > Subject: Re: KX-T: call waiting confusion > > Jeff, > > You got to take a step back and think about this objectively > for a moment... > If you have 6 lines on your system, then ONLY 6 calls can get > to your system. > When you have call waiting from the phone company, the > second call on that line NEVER actually gets to your system. > It is just waiting on line 6 for the person who is already > using line 6 to do the phone company "hookflash" > jig and > switch his current call to the new one. > > i.e. call waiting does not give you a new line into the > system- it is still just line 6, so, of course, the call can > never get to your voicemail system because someone is already > talking on line 6. > > If you really want the "phone company call waiting", there is > a way to put the first call aside and answer the second, but > there is no way to get it to voicemail. > If this is an office, then one could assume you really do not > want the phone co. call waiting. > To prevent a call on line 6 from getting a busy you would > need to add a 7th line, and have calls roll over from 6 to 7. > > Charles > > > Charles Patterson > Patterson Communications, Inc. > Tarrytown, NY > [EMAIL PROTECTED] > www.pattcom.com -or- > www.pattersoncommunications.com > www.telephonesecurity.com for security concerns > ----- Original Message ----- > From: "Jeff Bagnall" <[EMAIL PROTECTED]> > To: <kxt@kxthelp.com> > Sent: Monday, February 28, 2005 2:43 PM > Subject: KX-T: call waiting confusion > > > > > > hey everyone- > > > > i recently pulled a line from a hunt group (thanks for everyone who > > responded with helpful tips!) and have come across > something i can't wrap > > my head around. > > > > for example purposes - let's call this line 6. > > > > at first, when the user was on line 6 and someone else > tried calling, they > > got a busy signal. so i called up the local telco and added > call waiting > > to line 6 hoping that would be the end of that. however, > the line just > > rings and rings and the caller never gets dumped into > voicemail. i was > > thinking this may have something to do with the 'fwd/dnd' > settings, but > > they work fine internally. > > > > do i need to buy a seperate answering machine for this line > 6, or am i > > just missing a config somewhere??? because basically, i > would obviously > > like that when the line is in use and someone else calls, > that they get > > dumped into voicemail... > > > > thanks! > > jeff. > > > > > > _________________________________________________________________ > > KX-T Mailing list --- http://kxthelp.com/ > > Subscription changes: http://kxthelp.com/mailman/listinfo/kxt > > > > > > > > > _________________________________________________________________ > KX-T Mailing list --- http://kxthelp.com/ > Subscription changes: http://kxthelp.com/mailman/listinfo/kxt > > -- > This message has been scanned for viruses and > dangerous content by MailScanner, and is > believed to be clean. > MailScanner thanks transtec Computers for their support. > > -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean. MailScanner thanks transtec Computers for their support. _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
