Jeff, You got to take a step back and think about this objectively for a moment... If you have 6 lines on your system, then ONLY 6 calls can get to your system. When you have call waiting from the phone company, the second call on that line NEVER actually gets to your system. It is just waiting on line 6 for the person who is already using line 6 to do the phone company "hookflash" jig and switch his current call to the new one.
i.e. call waiting does not give you a new line into the system- it is still just line 6, so, of course, the call can never get to your voicemail system because someone is already talking on line 6. If you really want the "phone company call waiting", there is a way to put the first call aside and answer the second, but there is no way to get it to voicemail. If this is an office, then one could assume you really do not want the phone co. call waiting. To prevent a call on line 6 from getting a busy you would need to add a 7th line, and have calls roll over from 6 to 7. Charles Charles Patterson Patterson Communications, Inc. Tarrytown, NY [EMAIL PROTECTED] www.pattcom.com -or- www.pattersoncommunications.com www.telephonesecurity.com for security concerns ----- Original Message ----- From: "Jeff Bagnall" <[EMAIL PROTECTED]> To: <kxt@kxthelp.com> Sent: Monday, February 28, 2005 2:43 PM Subject: KX-T: call waiting confusion > > hey everyone- > > i recently pulled a line from a hunt group (thanks for everyone who > responded with helpful tips!) and have come across something i can't wrap > my head around. > > for example purposes - let's call this line 6. > > at first, when the user was on line 6 and someone else tried calling, they > got a busy signal. so i called up the local telco and added call waiting > to line 6 hoping that would be the end of that. however, the line just > rings and rings and the caller never gets dumped into voicemail. i was > thinking this may have something to do with the 'fwd/dnd' settings, but > they work fine internally. > > do i need to buy a seperate answering machine for this line 6, or am i > just missing a config somewhere??? because basically, i would obviously > like that when the line is in use and someone else calls, that they get > dumped into voicemail... > > thanks! > jeff. > > > _________________________________________________________________ > KX-T Mailing list --- http://kxthelp.com/ > Subscription changes: http://kxthelp.com/mailman/listinfo/kxt > > _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
