Have you done a packet capture? Jared
From: "Mark - Myakka Technologies" <m...@mailmt.com> To: "AnimalFarm Microwave Users Group" <af@af.afmug.com> Subject: Re: [AFMUG] VPN Issue James, Yup -- Best regards, Mark mailto:m...@mailmt.com Myakka Technologies, Inc. www.Myakka.com[http://www.Myakka.com] ------ Tuesday, November 3, 2020, 1:25:37 PM, you wrote: If it’s a remote employee connecting to their workplace you can pretty much guarantee that the response will be “my IT people said it’s my ISP, there’s NO problems on their end”……… From: AF <af-boun...@af.afmug.com> On Behalf Of fiber...@mail.com Sent: Tuesday, November 3, 2020 12:22 PM To: af@af.afmug.com Subject: Re: [AFMUG] VPN Issue I suppose having the customer complain to their VPN provider is totally out of the question? Jared > From: "Mark - Myakka Technologies" > <m...@mailmt.com>[mailto:m...@mailmt.com%3e] > To: "AnimalFarm Microwave Users Group" > <af@af.afmug.com>[mailto:af@af.afmug.com%3e] > Subject: [AFMUG] VPN Issue > > I have a customer that calls on a regular basis about her VPN being > disconnected. I try use Ping Plotter and PathPing to test to the VPN > end point. > > Usually I see a bunch of dropped packets at 4.69.207.21 which is a > CenturyLink router. Not sure if that is the issue or not. > > Not sure what I can do with this. Tried explaining to her I don't own > the whole Internet. > > 6 22ms 0/ 100 = 0% 0/ 100 = 0% 208.38.184.9 > 0/ 100 = 0% | > 7 11ms 0/ 100 = 0% 0/ 100 = 0% xe-10-2-2.bar1.tampa1.level3.net [4.53.172.41] > 0/ 100 = 0% | > 8 18ms 0/ 100 = 0% 0/ 100 = 0% ae-1-51.ear2.miami1.level3.net [4.69.207.21] > 100/ 100 =100% | > 9 --- 100/ 100 =100% 0/ 100 = 0% verizon-level3-miami1.level3.net > [4.68.63.102] > 0/ 100 = 0% | > 10 --- 100/ 100 =100% 0/ 100 = 0% 0.af0.tulyok13-mse01-aa-ie1.alter.net > [140.222.6.223] > 0/ 100 = 0% | > 11 --- 100/ 100 =100% 0/ 100 = 0% 10.sub-69-83-99.myvzw.com [69.83.99.10] > 0/ 100 = 0% | > 12 --- 100/ 100 =100% 0/ 100 = 0% 155.sub-69-82-50.myvzw.com [69.82.50.155] > > > -- > > Thanks, > Mark mailto:m...@mailmt.com[mailto:m...@mailmt.com] > > Myakka Technologies, Inc. > www.Myakka.com[http://www.Myakka.com] > > > -- > AF mailing list > AF@af.afmug.com[mailto:AF@af.afmug.com] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com[http://af.afmug.com/mailman/listinfo/af_af.afmug.com] > -- AF mailing list AF@af.afmug.com[mailto:AF@af.afmug.com] http://af.afmug.com/mailman/listinfo/af_af.afmug.com ------------------------------------------------------------ Total Control Panel Login[https://asp.reflexion.net/login?domain=litewire.net] To: ja...@litewire.net[https://asp.reflexion.net/address-properties?aID=242260993&domain=litewire.net] From: af-boun...@af.afmug.com[mailto:af-boun...@af.afmug.com] You received this message because the domain afmug.com is on your allow list. -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com[http://af.afmug.com/mailman/listinfo/af_af.afmug.com] -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
