If their VPN using UDP?  That's like putting messages in bottles.  I had a
customer whose kid set up a VPN on their home router so all traffic from the
home was turned into UDP and routed through a gateway who knows where.  The
dad was calling about problems with his traffic, something normal like
Netflix.  I told him I wouldn't troubleshoot it until he turned off the VPN.

I don't know enough to say UDP is less reliable in this case, but in general
you use TCP if you want reliable transmission.

-----Original Message-----
From: AF <af-boun...@af.afmug.com> On Behalf Of Mark - Myakka Technologies
Sent: Tuesday, November 3, 2020 12:17 PM
To: AnimalFarm Microwave Users Group <af@af.afmug.com>
Subject: [AFMUG] VPN Issue

I  have  a  customer that calls on a regular basis about her VPN being
disconnected.  I try use Ping Plotter and  PathPing to test to the VPN end
point.

Usually  I  see  a  bunch of dropped packets at 4.69.207.21 which is a
CenturyLink router.  Not sure if that is the issue or not.

Not sure what I can do with this.  Tried explaining to her I don't own the
whole Internet.

  6   22ms     0/ 100 =  0%     0/ 100 =  0%  208.38.184.9
                                0/ 100 =  0%   |
  7   11ms     0/ 100 =  0%     0/ 100 =  0%
xe-10-2-2.bar1.tampa1.level3.net [4.53.172.41]
                                0/ 100 =  0%   |
  8   18ms     0/ 100 =  0%     0/ 100 =  0%  ae-1-51.ear2.miami1.level3.net
[4.69.207.21]
                              100/ 100 =100%   |
  9  ---     100/ 100 =100%     0/ 100 =  0%
verizon-level3-miami1.level3.net [4.68.63.102]
                                0/ 100 =  0%   |
 10  ---     100/ 100 =100%     0/ 100 =  0%
0.af0.tulyok13-mse01-aa-ie1.alter.net [140.222.6.223]
                                0/ 100 =  0%   |
 11  ---     100/ 100 =100%     0/ 100 =  0%  10.sub-69-83-99.myvzw.com
[69.83.99.10]
                                0/ 100 =  0%   |
 12  ---     100/ 100 =100%     0/ 100 =  0%  155.sub-69-82-50.myvzw.com
[69.82.50.155]


--

Thanks,
 Mark                          mailto:m...@mailmt.com

Myakka Technologies, Inc.
www.Myakka.com


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