I suppose having the customer complain to their VPN provider is totally out of the question?
Jared > From: "Mark - Myakka Technologies" <m...@mailmt.com> > To: "AnimalFarm Microwave Users Group" <af@af.afmug.com> > Subject: [AFMUG] VPN Issue > > I have a customer that calls on a regular basis about her VPN being > disconnected. I try use Ping Plotter and PathPing to test to the VPN > end point. > > Usually I see a bunch of dropped packets at 4.69.207.21 which is a > CenturyLink router. Not sure if that is the issue or not. > > Not sure what I can do with this. Tried explaining to her I don't own > the whole Internet. > > 6 22ms 0/ 100 = 0% 0/ 100 = 0% 208.38.184.9 > 0/ 100 = 0% | > 7 11ms 0/ 100 = 0% 0/ 100 = 0% > xe-10-2-2.bar1.tampa1.level3.net [4.53.172.41] > 0/ 100 = 0% | > 8 18ms 0/ 100 = 0% 0/ 100 = 0% ae-1-51.ear2.miami1.level3.net > [4.69.207.21] > 100/ 100 =100% | > 9 --- 100/ 100 =100% 0/ 100 = 0% > verizon-level3-miami1.level3.net [4.68.63.102] > 0/ 100 = 0% | > 10 --- 100/ 100 =100% 0/ 100 = 0% > 0.af0.tulyok13-mse01-aa-ie1.alter.net [140.222.6.223] > 0/ 100 = 0% | > 11 --- 100/ 100 =100% 0/ 100 = 0% 10.sub-69-83-99.myvzw.com > [69.83.99.10] > 0/ 100 = 0% | > 12 --- 100/ 100 =100% 0/ 100 = 0% 155.sub-69-82-50.myvzw.com > [69.82.50.155] > > > -- > > Thanks, > Mark mailto:m...@mailmt.com > > Myakka Technologies, Inc. > www.Myakka.com > > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
