We have slowly been deploying all our new IP space to eliminate NAT. Bank
websites have been getting really strict about NAT IPs anymore

On Thu, Aug 6, 2020 at 3:40 PM Mark Radabaugh <m...@amplex.net> wrote:

> Same as Steve, though we don’t have NAT customers so we can identify all
> of them.
>
> Mark
>
> On Aug 6, 2020, at 4:12 PM, Steve Jones <thatoneguyst...@gmail.com> wrote:
>
> we use powercode. The dmca notices are forwarded to the powercode ticket
> system from our abuse email. If the listed IP is not a NAT IP we assign the
> ticket as viewable to the customer so its tied to their account. we leave
> it open for a week then close it if the customer chooses not to follow up.
> If a customer has 3 or more notices in a year, we restrict their access
> until they verify they have read it, we have rough script that says
> basically We are required to forward this to you, we are unable to discuss
> it as it is between them and a third party. If they need any advice we
> recommend they contact an attorney.
>
> If it is a NAT IP we update and close the unassigned ticket with the same
> words "NAT IP, UNABLE TO IDENTIFY CUSTOMER" This meets our burden of
> responsibility and maintains record of all notices and our active attempt
> (while minimal) to respond.
>
> If we get a customer who continually gets these notices, we will have an
> administrative discussion and notify the customer of whatever our decision
> is (hint: it will 99 percent of the time be to do nothing other than repeat
> the script)
>
> On Thu, Aug 6, 2020 at 2:39 PM TJ Trout <t...@voltbb.com> wrote:
>
>> What is everyone else doing for these dmca notices?
>>
>> this whole thing is a s*** situation because they will not pay to process
>> the requests but if you don't process the requests you lose your safe
>> harbor status and then become liable.
>>
>> On Thu, Aug 6, 2020, 12:22 PM Steve Jones <thatoneguyst...@gmail.com>
>> wrote:
>>
>>> this is settled law, if you get the fine, you will pay it or close your
>>> doors. its pretty simple
>>>
>>>
>>> On Sat, Aug 1, 2020 at 7:45 PM Matt Hoppes <
>>> mattli...@rivervalleyinternet.net> wrote:
>>>
>>>> Sure. But I kick them off - they go to someone else, then they go to
>>>> someone else.
>>>>
>>>> If you come to me with a legitimate request and pay reasonable research
>>>> fees sure we will take care if it, but we aren’t a charity.
>>>>
>>>> On Aug 1, 2020, at 8:25 PM, Ken Hohhof <af...@kwisp.com> wrote:
>>>>
>>>> 
>>>>
>>>> They hope that loss of safe harbor under DMCA and headlines about $1
>>>> billion jury awards will scare ISPs into kicking pirates off their 
>>>> networks.
>>>>
>>>>
>>>>
>>>>
>>>> https://www.theverge.com/2019/12/19/21030812/cox-communications-record-labels-lawsuit-appeal-1-billion-piracy-isp-charter
>>>>
>>>>
>>>>
>>>> (and that was about songs, not videos)
>>>>
>>>>
>>>>
>>>> *From:* AF <af-boun...@af.afmug.com> *On Behalf Of *Chuck McCown
>>>> *Sent:* Saturday, August 1, 2020 7:02 PM
>>>> *To:* AnimalFarm Microwave Users Group <af@af.afmug.com>
>>>> *Subject:* Re: [AFMUG] IP Echelon Delinquent
>>>>
>>>>
>>>>
>>>> Sounds like a job for Wispa.
>>>>
>>>> Sent from my iPhone
>>>>
>>>>
>>>>
>>>> On Aug 1, 2020, at 4:37 PM, TJ Trout <t...@voltbb.com> wrote:
>>>>
>>>> 
>>>>
>>>> Law enforcement pays as well. Lookup the rates the big boys charge the
>>>> police for these requests. They have pricing tables just like every other
>>>> product they sell..
>>>>
>>>>
>>>>
>>>> On Sat, Aug 1, 2020, 1:55 PM Matt Hoppes <
>>>> mattli...@rivervalleyinternet.net> wrote:
>>>>
>>>> I’m not a fan. But unless it’s law enforcement you need to pay for
>>>> administrative time.
>>>>
>>>>
>>>>
>>>> On Aug 1, 2020, at 4:46 PM, Ken Hohhof <af...@kwisp.com> wrote:
>>>>
>>>> 
>>>>
>>>> Supposedly IP Echelon has a reputation for sending bogus claims, or not
>>>> doing the due diligence required by the DMCA.  Although in some of those
>>>> cases, they claimed it was a scam impersonating them.
>>>>
>>>>
>>>> https://torrentfreak.com/isp-wants-us-marshals-to-help-serve-piracy-tracking-outfit-180528/
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* AF <af-boun...@af.afmug.com> *On Behalf Of *ch...@wbmfg.com
>>>> *Sent:* Saturday, August 1, 2020 2:39 PM
>>>> *To:* AnimalFarm Microwave Users Group <af@af.afmug.com>
>>>> *Subject:* Re: [AFMUG] IP Echelon Delinquent
>>>>
>>>>
>>>>
>>>> I was always very cooperative.  Not a fan of IP infringement.  But
>>>> yeah, I let the customer know they had to fix the problem.
>>>>
>>>>
>>>>
>>>> *From:* Darin Steffl
>>>>
>>>> *Sent:* Saturday, August 1, 2020 1:32 PM
>>>>
>>>> *To:* AnimalFarm Microwave Users Group
>>>>
>>>> *Subject:* Re: [AFMUG] IP Echelon Delinquent
>>>>
>>>>
>>>>
>>>> Give it up Matt!!
>>>>
>>>>
>>>>
>>>> You know they won't pay so just ignore their emails.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sat, Aug 1, 2020, 1:16 PM Matt Hoppes <
>>>> mattli...@rivervalleyinternet.net> wrote:
>>>>
>>>> Exactly. We won’t provide details without a court order. And without
>>>> payment we aren’t going to research anything.
>>>>
>>>> > On Aug 1, 2020, at 1:59 PM, Ken Hohhof <af...@kwisp.com> wrote:
>>>> >
>>>> > So do I understand correctly they are sending you DMCA complaints
>>>> and you
>>>> > are sending them bills for researching the supposedly infringing
>>>> customer
>>>> > and they don't pay but they send more complaints?
>>>> >
>>>> > This seems like Tom Hanks having a "conversation" with "Wilson" in
>>>> the movie
>>>> > Castaway.  Did you actually expect them to pay?
>>>> >
>>>> > If we receive a notice of claimed infringement, we try to make a
>>>> judgement
>>>> > whether it is legit or bogus, and either throw it away or contact the
>>>> > customer accordingly.  But we NEVER contact the sender of the notice,
>>>> we
>>>> > never forward threats or demands for payment, and we don't provide
>>>> > information about customers without a court order.
>>>> >
>>>> >
>>>> > -----Original Message-----
>>>> > From: AF <af-boun...@af.afmug.com> On Behalf Of Matt Hoppes
>>>> > Sent: Saturday, August 1, 2020 12:17 PM
>>>> > To: af@af.afmug.com
>>>> > Subject: [AFMUG] IP Echelon Delinquent
>>>> >
>>>> > IP Echelon continues to send us requests for information and research
>>>> even
>>>> > as their account remains delinquent with us.
>>>> >
>>>> > We have contacted them multiple times requesting payment but they
>>>> have not
>>>> > responded and continue to send requests for research.
>>>> >
>>>> > Does anyone have a good contact at IP Echelon related to billing
>>>> matters?
>>>> > --
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>>>> >
>>>> >
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