Same as Steve, though we don’t have NAT customers so we can identify all of them.
Mark > On Aug 6, 2020, at 4:12 PM, Steve Jones <thatoneguyst...@gmail.com> wrote: > > we use powercode. The dmca notices are forwarded to the powercode ticket > system from our abuse email. If the listed IP is not a NAT IP we assign the > ticket as viewable to the customer so its tied to their account. we leave it > open for a week then close it if the customer chooses not to follow up. If a > customer has 3 or more notices in a year, we restrict their access until they > verify they have read it, we have rough script that says basically We are > required to forward this to you, we are unable to discuss it as it is between > them and a third party. If they need any advice we recommend they contact an > attorney. > > If it is a NAT IP we update and close the unassigned ticket with the same > words "NAT IP, UNABLE TO IDENTIFY CUSTOMER" This meets our burden of > responsibility and maintains record of all notices and our active attempt > (while minimal) to respond. > > If we get a customer who continually gets these notices, we will have an > administrative discussion and notify the customer of whatever our decision is > (hint: it will 99 percent of the time be to do nothing other than repeat the > script) > > On Thu, Aug 6, 2020 at 2:39 PM TJ Trout <t...@voltbb.com > <mailto:t...@voltbb.com>> wrote: > What is everyone else doing for these dmca notices? > > this whole thing is a s*** situation because they will not pay to process the > requests but if you don't process the requests you lose your safe harbor > status and then become liable. > > On Thu, Aug 6, 2020, 12:22 PM Steve Jones <thatoneguyst...@gmail.com > <mailto:thatoneguyst...@gmail.com>> wrote: > this is settled law, if you get the fine, you will pay it or close your > doors. its pretty simple > > > On Sat, Aug 1, 2020 at 7:45 PM Matt Hoppes <mattli...@rivervalleyinternet.net > <mailto:mattli...@rivervalleyinternet.net>> wrote: > Sure. But I kick them off - they go to someone else, then they go to someone > else. > > If you come to me with a legitimate request and pay reasonable research fees > sure we will take care if it, but we aren’t a charity. > >> On Aug 1, 2020, at 8:25 PM, Ken Hohhof <af...@kwisp.com >> <mailto:af...@kwisp.com>> wrote: >> >> >> They hope that loss of safe harbor under DMCA and headlines about $1 billion >> jury awards will scare ISPs into kicking pirates off their networks. >> >> >> >> https://www.theverge.com/2019/12/19/21030812/cox-communications-record-labels-lawsuit-appeal-1-billion-piracy-isp-charter >> >> <https://www.theverge.com/2019/12/19/21030812/cox-communications-record-labels-lawsuit-appeal-1-billion-piracy-isp-charter> >> >> >> (and that was about songs, not videos) >> >> >> >> From: AF <af-boun...@af.afmug.com <mailto:af-boun...@af.afmug.com>> On >> Behalf Of Chuck McCown >> Sent: Saturday, August 1, 2020 7:02 PM >> To: AnimalFarm Microwave Users Group <af@af.afmug.com >> <mailto:af@af.afmug.com>> >> Subject: Re: [AFMUG] IP Echelon Delinquent >> >> >> >> Sounds like a job for Wispa. >> >> Sent from my iPhone >> >> >> >> >> On Aug 1, 2020, at 4:37 PM, TJ Trout <t...@voltbb.com >> <mailto:t...@voltbb.com>> wrote: >> >> >> >> Law enforcement pays as well. Lookup the rates the big boys charge the >> police for these requests. They have pricing tables just like every other >> product they sell.. >> >> >> >> On Sat, Aug 1, 2020, 1:55 PM Matt Hoppes <mattli...@rivervalleyinternet.net >> <mailto:mattli...@rivervalleyinternet.net>> wrote: >> >> I’m not a fan. But unless it’s law enforcement you need to pay for >> administrative time. >> >> >> >> >> On Aug 1, 2020, at 4:46 PM, Ken Hohhof <af...@kwisp.com >> <mailto:af...@kwisp.com>> wrote: >> >> >> >> Supposedly IP Echelon has a reputation for sending bogus claims, or not >> doing the due diligence required by the DMCA. Although in some of those >> cases, they claimed it was a scam impersonating them. >> >> https://torrentfreak.com/isp-wants-us-marshals-to-help-serve-piracy-tracking-outfit-180528/ >> >> <https://torrentfreak.com/isp-wants-us-marshals-to-help-serve-piracy-tracking-outfit-180528/> >> >> >> >> >> From: AF <af-boun...@af.afmug.com <mailto:af-boun...@af.afmug.com>> On >> Behalf Of ch...@wbmfg.com <mailto:ch...@wbmfg.com> >> Sent: Saturday, August 1, 2020 2:39 PM >> To: AnimalFarm Microwave Users Group <af@af.afmug.com >> <mailto:af@af.afmug.com>> >> Subject: Re: [AFMUG] IP Echelon Delinquent >> >> >> >> I was always very cooperative. Not a fan of IP infringement. But yeah, I >> let the customer know they had to fix the problem. >> >> >> >> From: Darin Steffl >> >> Sent: Saturday, August 1, 2020 1:32 PM >> >> To: AnimalFarm Microwave Users Group >> >> Subject: Re: [AFMUG] IP Echelon Delinquent >> >> >> >> Give it up Matt!! >> >> >> >> You know they won't pay so just ignore their emails. >> >> >> >> >> >> >> >> On Sat, Aug 1, 2020, 1:16 PM Matt Hoppes <mattli...@rivervalleyinternet.net >> <mailto:mattli...@rivervalleyinternet.net>> wrote: >> >> Exactly. We won’t provide details without a court order. And without payment >> we aren’t going to research anything. >> >> > On Aug 1, 2020, at 1:59 PM, Ken Hohhof <af...@kwisp.com >> > <mailto:af...@kwisp.com>> wrote: >> > >> > So do I understand correctly they are sending you DMCA complaints and you >> > are sending them bills for researching the supposedly infringing customer >> > and they don't pay but they send more complaints? >> > >> > This seems like Tom Hanks having a "conversation" with "Wilson" in the >> > movie >> > Castaway. Did you actually expect them to pay? >> > >> > If we receive a notice of claimed infringement, we try to make a judgement >> > whether it is legit or bogus, and either throw it away or contact the >> > customer accordingly. But we NEVER contact the sender of the notice, we >> > never forward threats or demands for payment, and we don't provide >> > information about customers without a court order. >> > >> > >> > -----Original Message----- >> > From: AF <af-boun...@af.afmug.com <mailto:af-boun...@af.afmug.com>> On >> > Behalf Of Matt Hoppes >> > Sent: Saturday, August 1, 2020 12:17 PM >> > To: af@af.afmug.com <mailto:af@af.afmug.com> >> > Subject: [AFMUG] IP Echelon Delinquent >> > >> > IP Echelon continues to send us requests for information and research even >> > as their account remains delinquent with us. >> > >> > We have contacted them multiple times requesting payment but they have not >> > responded and continue to send requests for research. >> > >> > Does anyone have a good contact at IP Echelon related to billing matters? >> > -- >> > AF mailing list >> > AF@af.afmug.com <mailto:AF@af.afmug.com> >> > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> > <http://af.afmug.com/mailman/listinfo/af_af.afmug.com> >> > >> > >> > >> > -- >> > AF mailing list >> > AF@af.afmug.com <mailto:AF@af.afmug.com> >> > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> > <http://af.afmug.com/mailman/listinfo/af_af.afmug.com> >> >> -- >> AF mailing list >> AF@af.afmug.com <mailto:AF@af.afmug.com> >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> <http://af.afmug.com/mailman/listinfo/af_af.afmug.com> >> -- >> AF mailing list >> AF@af.afmug.com <mailto:AF@af.afmug.com> >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> <http://af.afmug.com/mailman/listinfo/af_af.afmug.com> >> -- >> AF mailing list >> AF@af.afmug.com <mailto:AF@af.afmug.com> >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> <http://af.afmug.com/mailman/listinfo/af_af.afmug.com> >> -- >> AF mailing list >> AF@af.afmug.com <mailto:AF@af.afmug.com> >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> <http://af.afmug.com/mailman/listinfo/af_af.afmug.com> >> -- >> AF mailing list >> AF@af.afmug.com <mailto:AF@af.afmug.com> >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> <http://af.afmug.com/mailman/listinfo/af_af.afmug.com>-- >> AF mailing list >> AF@af.afmug.com <mailto:AF@af.afmug.com> >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> <http://af.afmug.com/mailman/listinfo/af_af.afmug.com> > -- > AF mailing list > AF@af.afmug.com <mailto:AF@af.afmug.com> > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > <http://af.afmug.com/mailman/listinfo/af_af.afmug.com> > -- > AF mailing list > AF@af.afmug.com <mailto:AF@af.afmug.com> > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > <http://af.afmug.com/mailman/listinfo/af_af.afmug.com> > -- > AF mailing list > AF@af.afmug.com <mailto:AF@af.afmug.com> > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > <http://af.afmug.com/mailman/listinfo/af_af.afmug.com> > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com
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