we use powercode. The dmca notices are forwarded to the powercode ticket system from our abuse email. If the listed IP is not a NAT IP we assign the ticket as viewable to the customer so its tied to their account. we leave it open for a week then close it if the customer chooses not to follow up. If a customer has 3 or more notices in a year, we restrict their access until they verify they have read it, we have rough script that says basically We are required to forward this to you, we are unable to discuss it as it is between them and a third party. If they need any advice we recommend they contact an attorney.
If it is a NAT IP we update and close the unassigned ticket with the same words "NAT IP, UNABLE TO IDENTIFY CUSTOMER" This meets our burden of responsibility and maintains record of all notices and our active attempt (while minimal) to respond. If we get a customer who continually gets these notices, we will have an administrative discussion and notify the customer of whatever our decision is (hint: it will 99 percent of the time be to do nothing other than repeat the script) On Thu, Aug 6, 2020 at 2:39 PM TJ Trout <t...@voltbb.com> wrote: > What is everyone else doing for these dmca notices? > > this whole thing is a s*** situation because they will not pay to process > the requests but if you don't process the requests you lose your safe > harbor status and then become liable. > > On Thu, Aug 6, 2020, 12:22 PM Steve Jones <thatoneguyst...@gmail.com> > wrote: > >> this is settled law, if you get the fine, you will pay it or close your >> doors. its pretty simple >> >> >> On Sat, Aug 1, 2020 at 7:45 PM Matt Hoppes < >> mattli...@rivervalleyinternet.net> wrote: >> >>> Sure. But I kick them off - they go to someone else, then they go to >>> someone else. >>> >>> If you come to me with a legitimate request and pay reasonable research >>> fees sure we will take care if it, but we aren’t a charity. >>> >>> On Aug 1, 2020, at 8:25 PM, Ken Hohhof <af...@kwisp.com> wrote: >>> >>> >>> >>> They hope that loss of safe harbor under DMCA and headlines about $1 >>> billion jury awards will scare ISPs into kicking pirates off their networks. >>> >>> >>> >>> >>> https://www.theverge.com/2019/12/19/21030812/cox-communications-record-labels-lawsuit-appeal-1-billion-piracy-isp-charter >>> >>> >>> >>> (and that was about songs, not videos) >>> >>> >>> >>> *From:* AF <af-boun...@af.afmug.com> *On Behalf Of *Chuck McCown >>> *Sent:* Saturday, August 1, 2020 7:02 PM >>> *To:* AnimalFarm Microwave Users Group <af@af.afmug.com> >>> *Subject:* Re: [AFMUG] IP Echelon Delinquent >>> >>> >>> >>> Sounds like a job for Wispa. >>> >>> Sent from my iPhone >>> >>> >>> >>> On Aug 1, 2020, at 4:37 PM, TJ Trout <t...@voltbb.com> wrote: >>> >>> >>> >>> Law enforcement pays as well. Lookup the rates the big boys charge the >>> police for these requests. They have pricing tables just like every other >>> product they sell.. >>> >>> >>> >>> On Sat, Aug 1, 2020, 1:55 PM Matt Hoppes < >>> mattli...@rivervalleyinternet.net> wrote: >>> >>> I’m not a fan. But unless it’s law enforcement you need to pay for >>> administrative time. >>> >>> >>> >>> On Aug 1, 2020, at 4:46 PM, Ken Hohhof <af...@kwisp.com> wrote: >>> >>> >>> >>> Supposedly IP Echelon has a reputation for sending bogus claims, or not >>> doing the due diligence required by the DMCA. Although in some of those >>> cases, they claimed it was a scam impersonating them. >>> >>> >>> https://torrentfreak.com/isp-wants-us-marshals-to-help-serve-piracy-tracking-outfit-180528/ >>> >>> >>> >>> >>> >>> *From:* AF <af-boun...@af.afmug.com> *On Behalf Of *ch...@wbmfg.com >>> *Sent:* Saturday, August 1, 2020 2:39 PM >>> *To:* AnimalFarm Microwave Users Group <af@af.afmug.com> >>> *Subject:* Re: [AFMUG] IP Echelon Delinquent >>> >>> >>> >>> I was always very cooperative. Not a fan of IP infringement. But yeah, >>> I let the customer know they had to fix the problem. >>> >>> >>> >>> *From:* Darin Steffl >>> >>> *Sent:* Saturday, August 1, 2020 1:32 PM >>> >>> *To:* AnimalFarm Microwave Users Group >>> >>> *Subject:* Re: [AFMUG] IP Echelon Delinquent >>> >>> >>> >>> Give it up Matt!! >>> >>> >>> >>> You know they won't pay so just ignore their emails. >>> >>> >>> >>> >>> >>> >>> >>> On Sat, Aug 1, 2020, 1:16 PM Matt Hoppes < >>> mattli...@rivervalleyinternet.net> wrote: >>> >>> Exactly. We won’t provide details without a court order. And without >>> payment we aren’t going to research anything. >>> >>> > On Aug 1, 2020, at 1:59 PM, Ken Hohhof <af...@kwisp.com> wrote: >>> > >>> > So do I understand correctly they are sending you DMCA complaints and >>> you >>> > are sending them bills for researching the supposedly infringing >>> customer >>> > and they don't pay but they send more complaints? >>> > >>> > This seems like Tom Hanks having a "conversation" with "Wilson" in the >>> movie >>> > Castaway. Did you actually expect them to pay? >>> > >>> > If we receive a notice of claimed infringement, we try to make a >>> judgement >>> > whether it is legit or bogus, and either throw it away or contact the >>> > customer accordingly. But we NEVER contact the sender of the notice, >>> we >>> > never forward threats or demands for payment, and we don't provide >>> > information about customers without a court order. >>> > >>> > >>> > -----Original Message----- >>> > From: AF <af-boun...@af.afmug.com> On Behalf Of Matt Hoppes >>> > Sent: Saturday, August 1, 2020 12:17 PM >>> > To: af@af.afmug.com >>> > Subject: [AFMUG] IP Echelon Delinquent >>> > >>> > IP Echelon continues to send us requests for information and research >>> even >>> > as their account remains delinquent with us. >>> > >>> > We have contacted them multiple times requesting payment but they have >>> not >>> > responded and continue to send requests for research. >>> > >>> > Does anyone have a good contact at IP Echelon related to billing >>> matters? >>> > -- >>> > AF mailing list >>> > AF@af.afmug.com >>> > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>> > >>> > >>> > >>> > -- >>> > AF mailing list >>> > AF@af.afmug.com >>> > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>> >>> -- >>> AF mailing list >>> AF@af.afmug.com >>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>> >>> ------------------------------ >>> >>> -- >>> AF mailing list >>> AF@af.afmug.com >>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>> >>> -- >>> AF mailing list >>> AF@af.afmug.com >>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>> >>> -- >>> AF mailing list >>> AF@af.afmug.com >>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>> >>> -- >>> AF mailing list >>> AF@af.afmug.com >>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>> >>> -- >>> AF mailing list >>> AF@af.afmug.com >>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>> >>> -- >>> AF mailing list >>> AF@af.afmug.com >>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>> >> -- >> AF mailing list >> AF@af.afmug.com >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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