I get that. But my point is - if this is truly a rural environment it costs maybe $300 to add another access point for capacity.
I just don’t see the point in penalizing customers when the cost to add capacity is so low. > On Nov 17, 2019, at 8:55 AM, Adam Moffett <dmmoff...@gmail.com> wrote: > > I would say it more nicely, but IMO there's a very valid point here. Having > been at both a 100% rural WISP and an urban WISP running side by side with > cable I can say that it's less stressful for you if the unsatisfied customers > have a real option to leave. It forces you to stay on top of your game, but > also allows a pressure valve to release the customers you can never satisfy. > And wouldn't we all like to have only the low to median usage and > non-complaining customers? I don't see anything wrong with trying to > strategically dis-incentivize the ones you don't want. > > In Darin's shoes the thing I'd try to remember is that the GB values are > going to be a moving target trending ever upwards. You'll have to evaluate > and probably raise those GB allowances every year to keep the median > customers satisfied and maintain that balance. > > -Adam > > > >> On 11/16/2019 3:07 PM, Darin Steffl wrote: >> Matt, >> >> You can simply go away. We have competitor wisp's and many have poor >> reviews. We simply do it best and have the highest Facebook ratings of any >> ISP. >> >> We simply want to make heavy users pay more. Why should we raise prices for >> all customers when only a small percentage are the ones driving us to >> upgrade things? I'll take 5 average customers at 200gb per month over one >> customer using 1TB. >> >> You may be a tech guy but not understand business very well. The point of >> this is to drive away bad customers and keep good ones. Good customers will >> not be penalized with these plans. Fewer customers with the same amount of >> revenue means higher profit, plain and simple. >> >> >> >> >>> On Sat, Nov 16, 2019, 1:52 PM Matt Hoppes >>> <mattli...@rivervalleyinternet.net> wrote: >>> Wow. Yikes. If I was in your area you’d be driving me to start a competing >>> ISP with you. >>> >>> You’ll drive your users away. >>> >>> Seriously. It doesn’t cost that much to upgrade a tower or backhaul to >>> support more capacity. >>> >>> On Nov 16, 2019, at 2:18 PM, Darin Steffl <darin.ste...@mnwifi.com> wrote: >>> >>>> We're moving away from "truly unlimited" plans and going to unlimited with >>>> X amount of high-speed data between noon and midnight. >>>> >>>> For example, we'll have plans with high-speed data amounts of 65, 300, >>>> 600, 900, 1200, 1800GB a month with that data only being counted 12 hours >>>> each day. Outside noon to midnight, the data will not count to encourage >>>> them to shift large downloads to our off peak times. If they insist on >>>> streaming on 4 devices during peak and using 100GB per day >>>> like some homes, their bill will be well over $250 a month. Here is our >>>> rural pricing for these proposed plans. Once they hit their threshold, >>>> they slow down to 1 mbps. We will never have overage charges so they're in >>>> full control of their cost. Either they lower their usage or pay more to >>>> continue the high usage. >>>> >>>> What I call abusive usage continues to increase and I feel we need to have >>>> plans like these to make heavy users pay for the cost of us upgrading our >>>> gear earlier than planned for. These plans are also still way better than >>>> any satellite plan in terms of caps and latency. >>>> >>>> >>>> 35 Meg/65GB - $65 >>>> 25 Meg/300GB - $90 >>>> 35 Meg/600GB - $110 >>>> 45 Meg/900GB - $130 >>>> 55 Meg/1,200GB - $150 >>>> 55-100 Meg/1,800GB - $200 >>>> >>>> >>>>> On Sat, Nov 16, 2019, 11:50 AM Nate Burke <n...@blastcomm.com> wrote: >>>>> Give them what you sell them. If they call in more than 3 times >>>>> complaining then say 'you obviously can't provide them the experience >>>>> they're expecting, and that you'll be out in a few days to remove the >>>>> equipment.' That should either silence them, or push them to hughesnet >>>>> and they can see what being rural really means. >>>>> >>>>>> On 11/16/2019 11:31 AM, Ken Hohhof wrote: >>>>>> Anybody else losing their patience with streamers? >>>>>> >>>>>> >>>>>> >>>>>> The people who just moved from somewhere they had gigabit fiber to the >>>>>> middle of nowhere in a low spot surrounded by tons of trees, and say >>>>>> they stream all their TV on 3-4 screens at the same time. >>>>>> >>>>>> >>>>>> >>>>>> I want to yell at them, if you had affordable blazing fast Internet, and >>>>>> it’s that important to you, why did you move? And if you had to move, >>>>>> why didn’t you move to a nice suburb with fiber or at least cable? And >>>>>> why do you have to stream everything? You could get satellite TV. Yes, >>>>>> it’s expensive, get over it. You could put up a TV antenna. You could >>>>>> get DVDs by mail. Or if moving to the country was so important, you >>>>>> could go out on the ATV or horse or snowmobile, or go hunting, or feed >>>>>> the chickens and mini goats. If they’re streaming all the time, I have >>>>>> to suspect the reason for moving to Green Acres was to save on property >>>>>> taxes, and the reason for streaming is to avoid paying $200/month to >>>>>> DirecTV or DISH. >>>>>> >>>>>> >>>>>> >>>>>> It’s gotten so bad, a significant number of prospective customers say >>>>>> they only want Internet to stream, anything else they can do on their >>>>>> phone. And when a streaming subscription is sub $10 (or free with >>>>>> Amazon Prime), they’re thinking Internet is like shipping, it shouldn’t >>>>>> cost more than the item being delivered. >>>>>> >>>>>> >>>>>> >>>>>> I know, “OK boomer”. >>>>>> >>>>>> >>>>>> >>>>> >>>>> -- >>>>> AF mailing list >>>>> AF@af.afmug.com >>>>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>>> -- >>>> AF mailing list >>>> AF@af.afmug.com >>>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>> -- >>> AF mailing list >>> AF@af.afmug.com >>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com
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