Wow. Yikes. If I was in your area you’d be driving me to start a competing ISP 
with you. 

You’ll drive your users away. 

Seriously. It doesn’t cost that much to upgrade a tower or backhaul to support 
more capacity. 

> On Nov 16, 2019, at 2:18 PM, Darin Steffl <darin.ste...@mnwifi.com> wrote:
> 
> We're moving away from "truly unlimited" plans and going to unlimited with X 
> amount of high-speed data between noon and midnight.
> 
> For example, we'll have plans with high-speed data amounts of 65, 300, 600, 
> 900, 1200, 1800GB a month with that data only being counted 12 hours each 
> day. Outside noon to midnight, the data will not count to encourage them to 
> shift large downloads to our off peak times. If they insist on streaming on 4 
> devices during peak and using 100GB per day like some homes, their bill will 
> be well over $250 a month. Here is our rural pricing for these proposed 
> plans. Once they hit their threshold, they slow down to 1 mbps. We will never 
> have overage charges so they're in full control of their cost. Either they 
> lower their usage or pay more to continue the high usage. 
> 
> What I call abusive usage continues to increase and I feel we need to have 
> plans like these to make heavy users pay for the cost of us upgrading our 
> gear earlier than planned for. These plans are also still way better than any 
> satellite plan in terms of caps and latency. 
> 
> 
> 35 Meg/65GB - $65
> 25 Meg/300GB - $90
> 35 Meg/600GB - $110
> 45 Meg/900GB - $130
> 55 Meg/1,200GB - $150
> 55-100 Meg/1,800GB - $200
> 
> 
>> On Sat, Nov 16, 2019, 11:50 AM Nate Burke <n...@blastcomm.com> wrote:
>> Give them what you sell them.  If they call in more than 3 times complaining 
>> then say 'you obviously can't provide them the experience they're expecting, 
>> and that you'll be out in a few days to remove the equipment.'  That should 
>> either silence them, or push them to hughesnet and they can see what being 
>> rural really means. 
>> 
>>> On 11/16/2019 11:31 AM, Ken Hohhof wrote:
>>> Anybody else losing their patience with streamers?
>>> 
>>>  
>>> 
>>> The people who just moved from somewhere they had gigabit fiber to the 
>>> middle of nowhere in a low spot surrounded by tons of trees, and say they 
>>> stream all their TV on 3-4 screens at the same time.
>>> 
>>>  
>>> 
>>> I want to yell at them, if you had affordable blazing fast Internet, and 
>>> it’s that important to you, why did you move?  And if you had to move, why 
>>> didn’t you move to a nice suburb with fiber or at least cable?  And why do 
>>> you have to stream everything?  You could get satellite TV.  Yes, it’s 
>>> expensive, get over it.  You could put up a TV antenna.  You could get DVDs 
>>> by mail.  Or if moving to the country was so important, you could go out on 
>>> the ATV or horse or snowmobile, or go hunting, or feed the chickens and 
>>> mini goats.  If they’re streaming all the time, I have to suspect the 
>>> reason for moving to Green Acres was to save on property taxes, and the 
>>> reason for streaming is to avoid paying $200/month to DirecTV or DISH.
>>> 
>>>  
>>> 
>>> It’s gotten so  bad, a significant number of prospective customers say they 
>>> only want Internet to stream, anything else they can do on their phone.  
>>> And when a streaming subscription is sub $10 (or free with Amazon Prime), 
>>> they’re thinking Internet is like shipping, it shouldn’t cost more than the 
>>> item being delivered.
>>> 
>>>  
>>> 
>>> I know, “OK boomer”.
>>> 
>>> 
>>> 
>> 
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