Vickie, education is expensive, and you just bought yourself some. That is what 
I always say with situations like yours. 

Carolyn Arnold

-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of 
Vicky Collins
Sent: Wednesday, July 23, 2025 11:21 AM
To: VIPhone <[email protected]>
Subject: I spoke too soon about my Apple trade-in

True, as I mentioned in a prior message, when I checked the status of the 
trade-in on my iPhone 13 Mini yesterday, I was indeed told that the trade-in 
had been completed and my gift card would be issued shortly. However, in 
thinking about it, All I can figure is that Apple was responding to the fact 
that the third-party vendor had indicated they had completed their work and 
made a determination. For when I checked my email this morning, I had an email 
from Apple saying that my trade-in value had changed and that it was now zero, 
and it said something about a shattered screen or enclosure, not the exact 
words as I don't remember those right now.
I knew there was a fairly small crack or whatever near where the cable to 
charge the battery plugs in as I had inadvertently scratched that due to an 
inadvertent use of an external battery charger, so I was sort of expecting to 
have my trade-in value reduced from the original tentative quote of $185, but 
the zero amount did surprise me a bit at first. The only reason I thought the 
trade-in value might not be reduced was because my sister-in-law had actually 
dropped her iPhone 13 on the concrete and had a little bigger crack in about 
the same place but still got her $400 trade-in on an iPhone 14 Plus.
After thinking about it more, though, here's what I kind of figure was the 
difference. My iPhone 13 Mini purchased in late 2021 was now almost 4 years old 
and did have that damage, while my sister-in-law's iPhone 13 purchased in late 
2021 but traded in in late 2022 or early 2023, I can't remember the exact date, 
was also damaged but was only a little over a year old at the time of trade-in. 
Then too, the iPhone 13 was much more popular than the iPhone 13 Mini, thus its 
being newer and more valued making it more valuable to fix.
Although the 13 Mini was still quite usable when I sent it to Apple, I'm 
guessing I'll just go ahead and let them recycle the phone and be done with it. 
And while I'm now over the surprise and not really all that upset, although of 
course a little disappointed, this will be kind of a lesson to me to know not 
to send a much older phone like this back to Apple for a trade-in unless it 
really is in pristine condition. In its questionnaire on their website, Apple 
did make allowances for insignificant damages, and since my sister-in-law's 
trade-in had gone through, and since this didn't seem all that major damage to 
me, that's what I went with, but I can see where Apple would figure it wouldn't 
be worth fixing.
Vicky Collins
USA

Sent from my iPhone

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