Re: iPhone SE latest rumor

Wed, 19 Feb 2025 08:28:43 -0800

Thanks for the saga, Richard. I think this is a perfect example of the best approach when interacting with companies on account issues. The simple fact is that due to our issues regarding accessibility and its effect on our account needs, interacting with lower level reps who are following boilerplate instructions and don't seem to be doing much thinking on their own more times than not requires interaction in real time over the phone with someone in authority. 

I'm glad you got everything resolved correctly but I suspect I would not have dealt with the frustration as well as you and your wife did. 

Alan Lemly 
Sent from my iPhone

On Feb 19, 2025, at 9:46 AM, 'Richard Turner' via VIPhone <viphone@googlegroups.com> wrote:



Hi Vicky,

I don't mind telling you my saga if you don't mind reading a somewhat lengthy story. 😊

The short answer is I ended up getting it all at once, but it was not easy.

I have Xfinity as my carrier because they have a great deal if you also have their internet, which we do.

I called and talked to a person at length when I was considering the trade-in offer, they made, which on the surface said you could get up to $1000 but had to get unlimited data as part of that deal.

I spent a long time on the phone with the guy and explained that I was not really interested in unlimited data as we are usually around Wi-Fi and don't hardly use over 1 GB a month between the two of us.

He said he could make that happen … that ended up not being true.

The only qualification for the trade-in was that the phone had to be able to power up; well, my 13 pro was in excellent condition so that was not an issue.

I should have read every word of the deal but didn't want to make the guy wait that long, so I took his word for things and set it all up.

I sent my 13 Pro off after getting the 16 pro in my hands and got a confirmation that they received the phone on October 14th, and I qualified for the trade-in.

Our billing cycle is the 15th of the month through the 14th, so mid-month.  The November bill came and no sign of a trade in.

I called, and they said it is in process, and it can take a couple billing cycles to be credited, in the meantime, there was a payment of somewhere around $140 for the phone and the unlimited line … which I complained loudly about, which got me exactly nowhere.

The next billing cycle ended in mid December, and no sign of the trade-in.  Then, I got an email saying the trade-in was cancelled so I did not qualify.

I called, extremely angry, as I had done nothing of the sort.  No one knew what that email was about and couldn't find anything in my record saying the deal was cancelled, so I could do nothing but wait.

Though, I did point out that if the deal did not happen, I would be canceling everything concerning Xfinity, and going to another service for phone, internet, and TV.

When January rolled around and nothing was settled, and I was still being billed over $40 toward the phone plan and about that for the phone itself; I contacted their head office in Philadelphia.  I'll add a PS at the end as to how I knew to do that.

In any case, I talked with a very nice woman in their head of customer service department, and she said she would have someone call me back; probably the next day as it was about 4 PM Eastern time.

Well, within 30 minutes I got a call from a really great gentlemen who worked out of their Chicago office and he saw the notes on my case and I summed it up for him, stressing that I was on the verge of cancelling everything.  He kind of chuckled and said, "yes, I saw that."

He apologized profusely for the complete mess and frustration I had to go through.

He said, he would be applying the entire $1000 onto my account and that would include paying me back for the charges I had already paid, though since I had opted for the 256 GB phone, I was responsible for more than the $1000, I think it was $100 or $150, but that was totally fine and expected.

And he would take me off the unlimited plan and so my wife and I could go back to their 3GB shared plan.

That credit showed up within a day or maybe 36 hours.

My February bill for our 3GB shared plan, which is usually a little over $40 with taxes, was $1.25.

 

So, everything turned out just fine, though it took a lot of frustration, persistent, and 3 months to sort out.

I won't be doing a trade-in again.  I will take a lower price and sell my old phone next time, (if there is a next time,) and just buy the new phone outright.

 

The short answer to your question is normally, yes, they would credit you monthly.  So, in a way, I'm glad they screwed up so royally since I got it all done and out of the unlimited plan that would have stretched things out for 2 years.

 

Now, for the PS.

About 8 years ago, we switched from consumer Cellular to Xfinity because of their great deal since we have their internet.  However, the phone number my wife ended up with turned out to be a bit of a problem.

She is a pastor, and while had retired from an appointment, she was doing a fair amount of funerals/memorial services for a local funeral home.

She noticed that when she called people to make arrangements to meet and plan, they wouldn't answer until the funeral home called them and gave them her number.

Some friends also would not answer, so she would leave a voice mail.

Well, someone finally said that they didn't know it was her calling because the caller ID said something like Ebola Renew or some such thing.

After going 'round and 'round with Xfinity and them with Verizon whom they sublet their towers from, she finally found out that in their database, her number was associated with a renewable energy company in Spain!  Yes, Spain.  After doing some digging, we discovered that company has never had an office in the United States.

So, She ended up getting the phone number and address for the head of their customer service person in Philadelphia.

She wrote a very long lettter.  The guy called her, and after several attempts to get the database changed, and failing, they gave her a new phone number and a $250 credit on the bill.

That is why I called Philadelphia…

 

So, alls well that ends well. 😊

 

If you read all of this, you have amazing patience.

 

I do still like Xfinity's customer service in spite of all the above, especially their accessibility department.

   

Remember, you asked! 😊

 

 

Richard, USA,

"When you come to the edge of all the light you know and are about to step off into the darkness of the unknown, faith is knowing one of two things will happen: there will be something solid to stand on or you will be taught how to fly."

-- Barbara J. Winter.

 

My web site: https://www.turner42.com/

 

From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of Vicky Collins
Sent: Wednesday, February 19, 2025 6:38 AM
To: viphone@googlegroups.com
Subject: Re: iPhone SE latest rumor

 

Richard, do you mind telling us whether your carrier gave you all the money upfront or spread it over a long-term period with bill credits each month as most carriers do when you did the trade-in?

At the moment, I'm using an iPhone 13 Mini and an iPhone 15 Pro, and I really can't tell any difference between the two cameras for my purposes. I'm glad, though, that I did get a 15 Pro instead of just a 15 because I have access to the Apple Intelligence stuff if I want to use it.

Vicky Collins

USA

 

Sent from my iPhone



On Feb 14, 2025, at 6:48 PM, 'Richard Turner' via VIPhone <viphone@googlegroups.com> wrote:



I have the 16 pro, I had a 13 Pro before that and an SE before that.

I stuck with the 16 pro because of the better processor etc., and still hoping that LIDAR becomes more of a useful feature… However, it is useful for things like door detection, etc.

I don't use AIRA, so I don't know if they can take advantage of the cameras on the pro models, though they can use your phone to take pictures for you, so if they have that much control, I would think they could zoom in, etc.  but, someone else can address that.

 

I also stuck with the 16 pro because I got a trade-in on the 13 Pro with my carrier that gave me $1,000 which covered almost the entire cost as I went with the 256GB phone.

 

For most things, I think the basic camera serves people who are blind just fine.

The new phone is rumored to have the 48 megapixil camera, which will certainly give better and possibly more detailed pictures.

Though the LIDAR sensor is supposed to really help in dim light for that, but would it be worth the money; only you can determine that.

 

HTH,

 

 

Richard, USA,

"When you come to the edge of all the light you know and are about to step off into the darkness of the unknown, faith is knowing one of two things will happen: there will be something solid to stand on or you will be taught how to fly."

-- Barbara J. Winter.

 

My web site: https://www.turner42.com/

 

From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of Jonathan Cohn
Sent: Friday, February 14, 2025 3:38 PM
To: viphone@googlegroups.com
Subject: Re: iPhone SE latest rumor

 

That was how this thread started and nobody really answered it.

 

Essentially for a blind user not interested in taking pictures is there an advantage to the latest iPhone camera system that have Macro and telephoto capabilities, as these are not likely to be in a new lower cost  iPhone. Can an AIRA or Be My Eyes agent even take advantage of the multiple lenses on iPhones, or do these have to be controlled by the iPhone user. 

Also, has anybody that has a iPhone PRO model regularly used the LIDAR functions to solve issues?

I am especially interested in anybody that got an iPhone 15 or 16  after having an iPhone SE if they felt the additional cost provided any useful features.

 

 

On Feb 14, 2025, at 2:15 PM, danneyya...@gmail.com wrote:

 

So what does an IPhone 16 Pro have that this rumored SE4 have and why’s it so much less expensive?

Danney

 

From: 'Richard Turner' via VIPhone <viphone@googlegroups.com> 
Sent: Thursday, February 13, 2025 9:37 PM
To: viphone@googlegroups.com
Subject: Re: iPhone SE latest rumor

 

According to both ChatGPT and Copilot: 

As of now, Apple CEO Tim Cook has not officially announced a new iPhone SE. However, he has teased an upcoming product launch scheduled for Wednesday, February 19, 2025. In a recent post on X (formerly Twitter), Cook stated, “Get ready to meet the newest member of the family,” accompanied by an Apple logo animation.   While the specific product has not been confirmed, industry analysts widely anticipate that this event will unveil the next-generation iPhone SE. Expected features for the new model include:

               •             A design similar to the iPhone 14, featuring a notched display and the removal of the home button in favor of Face ID.

               •             A larger 6.1-inch OLED screen, replacing the previous 4.7-inch display.

               •             Transition to a USB-C port, aligning with recent regulatory requirements.

               •             Introduction of a customizable Action button.

               •             An upgraded single rear camera with enhanced sensors.

               •             Internally, the device is expected to feature an A18 chip, 8GB of RAM, and Apple’s first in-house 5G modem, though it may not support mmWave 5G.

               •             The starting price is anticipated to be around $500, with 128GB of base storage.

 

There has been speculation about a potential rebranding to “iPhone 16E,” but it is more likely that the SE branding will continue.  Please note that these details are based on industry rumors and leaks, and the official specifications will be confirmed during Apple’s event on February 19.

 

 

Richard, USA

"While striving for perfection, let us do what is possible." -- John Wesley

 

 

(sent from my iPhone 16 pro) c

 





On Feb 13, 2025, at 4:32 PM, Richard Turner <richardr_tur...@comcast.net> wrote:



Where did Tim Cook ppost this?

 

 

 

Richard, USA,

"When you come to the edge of all the light you know and are about to step off into the darkness of the unknown, faith is knowing one of two things will happen: there will be something solid to stand on or you will be taught how to fly." 

-- Barbara J. Winter.

 

 

From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of Dennis Long
Sent: Thursday, February 13, 2025 4:22 PM
To: viphone@googlegroups.com
Subject: Re: iPhone SE latest rumor

 

Its coming next Wednesday Tim Cook posted about it. 

 

 

Dennis Long 

Sent from my iPhone 15 Pro Max






On Feb 13, 2025, at 7:18 PM, Michael Irons <theleo...@gmail.com> wrote:

I never believe any rumors that come out and I am in agreement with what you all were saying in that talking about this stuff before it’s released and talking about when it is gonna be released as a total waste of time. I just knew that the iPhone SE four was going to be coming out and I wanted to make sure that I got a hold of an SE3 before the latest EC came out so I could have access and use the home button a bit longer. If you are wondering why I might want to do that that is because right now I’m just not able to face Face ID and deal with setting it up. It might put a frown on all of your faces, but I am just doing what I feel. I need to do regardless of what anyone thinks about it.

Sent from my iPhone






On Feb 13, 2025, at 4:25 PM, 'Richard Turner' via VIPhone <viphone@googlegroups.com> wrote:

I knew exactly what you meant, and did not miss the sarcasm. I suspect others did not either. I was just agreeing that all this bother about stuff before its released is kind of a waste of time.

 

 

 

Richard, USA

"While striving for perfection, let us do what is possible." -- John Wesley

 

 

(sent from my iPhone 16 pro) c

 






On Feb 13, 2025, at 2:21 PM, Alan Lemly <wale...@gmail.com> wrote:

Richard, 

That's exactly the point I was attempting to make but I guess my sarcasm was missed. Some on these lists seem overly concerned with promoting products and their supposed features before the products are even released. I was replying to one such post stating unequivocally that the SE fourth generation was being released on Tuesday February 11th. 

Alan Lemly 
Sent from my iPhone





On Feb 13, 2025, at 10:46 AM, 'Richard Turner' via VIPhone <viphone@googlegroups.com> wrote:

 

ON www.apple.com there is no mention of an iPhone SE 4, the latest SE listed is the SE 3.

This is why I ignore rumors.

Just wait for Apple's official announcement.

 

 

Richard, USA,

"When you come to the edge of all the light you know and are about to step off into the darkness of the unknown, faith is knowing one of two things will happen: there will be something solid to stand on or you will be taught how to fly."

-- Barbara J. Winter.

 

 

-----Original Message-----

From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of Alan Lemly

Sent: Thursday, February 13, 2025 8:38 AM

Subject: RE: iPhone SE latest rumor

 

Hi Dennis,

 

I must have missed Apple's announcement about the release of the iPhone SE 4th generation. Perhaps you could share it with the list or is it possible that Mark Gurman was wrong?

 

Alan Lemly

 

-----Original Message-----

From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of Dennis Long

Sent: Sunday, February 9, 2025 2:11 AM

Subject: RE: iPhone SE latest rumor

 

It will be released Tuesday.  Mark Gurman isn't usually wrong.  Moreover these reports aren't gonna say something that critical and be wrong.  So watch Apple.com on Tuesday.

 

-----Original Message-----

From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of Carolyn Arnold

Sent: Saturday, February 8, 2025 5:29 PM

Subject: RE: iPhone SE latest rumor

 

I am considering an SE4 if they actually come out.

 

Carolyn Arnold

Carolyn ArnoldCarolyn Arnold

 

Carolyn Arnold

 

 

-----Original Message-----

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Penny Reeder

Sent: Saturday, February 8, 2025 10:45 AM

Subject: Re: iPhone SE latest rumor

 

I have been waiting for the SE, too -- mostly because of my hope that its smaller size will be a more comfortable fit for my hand than the huge 16. I am worried though that i shouldn't wait a lot longer to replaze my XR, because of anticipated tarrif-related higher cost. Penny Sent from my iPhone

 

On Feb 8, 2025, at 10:34 AM, Jonathan Cohn <jccacc...@gmail.com> wrote:

 

I heard a rumor today that the iPhone SE update will come out next week with no press release.

Obviously just a rumor, but I have been holding on to my slowish iPhone SE second generation so that I can  have a full choice of latest phones.

Is there a blind users buyers guide to the iPhones to help decide  if:

1. LIDAR add aa real advantage.

2. Do newer cameras improve OCR

3. Do newer camera help with Be My Eyes and AIRA?

4. Should I get a cheaper phone and spend the money saved on a pair of smart glasses?

 

I know folks love their meta glasses, but I would rather pay a little more and not  have Meta capturing my life, but alternatives still appear to be in the rumor stage.

Obviously, until the specifications of the SE are out no decision can be made.

My main complaints with my current phone is it takes about 5 seconds for a Siri response and I don’t believe it is my network, and 40 minutes of walking navigation takes about 60% of my battery life.

Warmly,

Jonathan

 

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The following information is important for all members of the V iPhone list.
 
If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself.
 
Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com
 
The archives for this list can be searched at:
http://www.mail-archive.com/viphone@googlegroups.com/
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