--On Monday, November 24, 2003 4:24 PM -0800 Logan Harbaugh
<[EMAIL PROTECTED]> wrote:

> The point of using the old version of SpamAssassin was to show how much
> the technology has changed in the last few years. That was stated in my
> original article but edited out of the final version. (I love copy
> editors.) 

Why was that even done at all? Why bother comparing even early 2003
anti-spam technology with late 2003 anti-spam technology? That's kind of
like comparing Mac OS/X with Windows 3.11 - there's no comparison. 

> If you have the time to invest, I'm sure SA can be made as close to as
> effective as any of the other products. There is always cost to a product
> - you pay with your time in setup, maintenance, etc. With the commercial
> products you pay the subscription and/or initial cost and don't have
> nearly the administrative and upkeep expense by a talented admin. It's
> your choice, but many organizations don't have a linux-literate admin to
> spend on such a solution. 

Then again, they shouldn't have a Linux system.


> Same with support - while you may get faster support through the SA group
> than with commercial software, there's no guarantee that you'll get any
> support at all - most organizations will find that hard to live with. 

True, but SA is 'designed' for the person who CAN install their own
software.

On to my reply to your e-mail to me:

> 1. It's the latest release of Red Hat available. That they distribute
> such an old version of SA is not my fault. 

No, but would it have been that hard to update it? If you would have
installed version 3.0 of Commercial Anti-Spam Software when the company was
on version 5.0, and you encountered problems, what would tech supports
first suggestion to you be?

> 3. The capability is not native to SA. It can be added by programmers or
> third parties - so what? 

You article made it sound as if it's impossible. It's NOT impossible. It's
not a built in feature, but it's a plugin readily available.

> 4. Price is not the issue here - it's that updates are or aren't
> available.

I could be wrong (again, I don't handle the admin side of our mail server),
I believe SA updates are free and available. Please correct me if I'm wrong.

> 5. Support from end users is not the same as accountability and 24x7
> support. If your email relaying fails and your company isn't getting
> critical email, who do yougo to? 

Your mail administrator, who could turn off SpamAssassin with the flick of
a switch (or a few keys).

> Since the other products installed in
> 5-10 minutes, the 10x time reflects an install time of 50 minutes.
> Between locating the package, installing the package, configuring AS,
> etc., it was easily that long. I'm not a Linux super-geek. 

Then you probably wouldn't have been the person to do the install, would
you have? You wouldn't ask a optomotrist to perform open heart surgery.
Linux is definitely a learned 'language' so if you don't know it, editing
your .procmail file could take an hour.

> Libel is against a person's reputation, not a product's or a company's. 

Tis a shame. Hopefully SA hasn't been too damaged by this review. I've
definitely lost any respect for InfoWorld, and I'm sure so have a number of
people here.

Evan


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