up if anything is found.
These mods are junk in my opinion, the lack of frame makes them weak. And when
they were torn off the other roof in LA, the foam backing blocks just cracked
and fell apart. Who knows what damage has been done to them.
Thanks
SMA America, LLC
Steve Jefferson
Service Line
The outputs are pretty close. That’s what is throwing me off.
In most trouble shooting adventures, the problem is fairly obvious.
This one, not so much.
SMA America, LLC
Steve Jefferson
Service Line Supervisor
3925 Atherton Ave
Rocklin, CA 95765 - 3714
U.S.A.
Tel: +1 916 625 3185 (direct)
Fax
the Sacramento
area with one who could come to the site? Obviously the customer will pay for
their time.
Thanks in advanced.
SMA America, LLC
Steve Jefferson
Service Line Supervisor
3925 Atherton Ave
Rocklin, CA 95765 - 3714
U.S.A.
Tel: +1 916 625 3185 (direct)
Fax: +1 916 625 0871
Mobile: +1
Morning Wrenches,
We have found that using a RSS that is A/C powered more than likely will
interfere with the AFCI function of the inverter.
SMA recommends using a DC powered RSS.
SMA America, LLC
Steve Jefferson
Service Line Supervisor
3925 Atherton Ave
Rocklin, CA 95765 - 3714
U.S.A.
Tel
issues.
Some tweaks can be done in both the SI and SB to help with external issues.
Thanks
SMA America, LLC
Steve Jefferson
Service Line Supervisor
3925 Atherton Ave
Rocklin, CA 95765 - 3714
U.S.A.
Tel: +1 916 625 3185 (direct)
Fax: +1 916 625 0871
Mobile: +1 916 622 4253
Email: steve.jeffer...@sma
The Sunny Island only shifts in the positive direction to limit the Sunny Boys
output.
What components are having issues?
You can contact me offline to discuss.
Thanks
SMA America, LLC
Steve Jefferson
Service Line Supervisor
3925 Atherton Ave
Rocklin, CA 95765 - 3714
U.S.A.
Tel: +1 916 625
Mac,
Do you mean to ask for a way to shut down the Sunny Boys connected to the
Multicluster box?
Sunny Islands are not applicable to the rapid shutdown requirements. They are
not PV.
SMA America, LLC
Steve Jefferson
Service Line Supervisor
3925 Atherton Ave
Rocklin, CA 95765 - 3714
U.S.A.
Tel
-configurator.html
If you have questions about this support tool, or anything else. Please contact
me off-list.
Thanks
SMA America, LLC
Steve Jefferson
Service Line Supervisor
3925 Atherton Ave
Rocklin, CA 95765 - 3714
U.S.A.
Tel: +1 916 625 3185 (direct)
Fax: +1 916 625 0871
Mobile: +1 916 622
Let's not be dramatic.
Of course our marketing and sales team will feature new products when they are
coming to market.
Thanks
SMA America, LLC
Steve Jefferson
Contact Center Supervisor
3925 Atherton Ave
Rocklin, CA 95765 - 3714
U.S.A.
Tel: +1 916 625 3185 (direct)
Fax: +1 916 625
SMA is extremely responsible when it comes to recycling our cans.
NO cans were left illegally at intersolar last year.
Thanks
SMA America, LLC
Steve Jefferson
Service Line Supervisor
3925 Atherton Ave
Rocklin, CA 95765 - 3714
U.S.A.
Tel: +1 916 625 3185 (direct)
Fax: +1 916 625 0871
Mobile: +1
The Sunny Island is not going anywhere, in fact there are some great changes
coming soon.
SMA America, LLC
Steve Jefferson
Service Line Supervisor
3925 Atherton Ave
Rocklin, CA 95765 - 3714
U.S.A.
Tel: +1 916 625 3185 (direct)
Fax: +1 916 625 0871
Mobile: +1 916 622 4253
Email: steve.jeffer
SMA no longer offers design for the Sunny Island.
Contact me off list and I will get you contact info for a distributor that can
assist in design.
Our Contact Center will support the product once installed.
Thanks
SMA America, LLC
Steve Jefferson
Service Line Supervisor
3925 Atherton Ave
Morning Jeremy,
SMA does not have design engineers.
I recommend contacting Ameresco Solar, they provide both design and integration
assistance.
Any questions, let me know.
SMA America, LLC
Steve Jefferson
Service Line Supervisor
3925 Atherton Ave
Rocklin, CA 95765 - 3714
U.S.A.
Tel: +1 916
not be exposed to direct sources of water spray
such as sprinklers or gutters.”
SMA America, LLC
Steve Jefferson
Service Line Supervisor
3925 Atherton Ave
Rocklin, CA 95765 - 3714
U.S.A.
Tel: +1 916 625 3185 (direct)
Fax: +1 916 625 0871
Mobile: +1 916 622 4253
Email: steve.jeffer...@sma
Morning Wrenches,
SMA is developing a product to meet 690.12 requirements.
It will be shown at SPI in Las Vegas.
Also, you will still be able to have SPS function with the provided solution.
Thanks
SMA America, LLC
Steve Jefferson
Service Line Supervisor
3925 Atherton Ave
Rocklin, CA 95765
ax of 1000Vdc).
SMA America, LLC
Steve Jefferson
Service Line Supervisor
3925 Atherton Ave
Rocklin, CA 95765 - 3714
U.S.A.
Tel: +1 916 625 3185 (direct)
Fax: +1 916 625 0871
Mobile: +1 916 622 4253
Email: steve.jeffer...@sma-america.com<mailto:steve.jeffer...@sma-america.com>
www.SMA-Ameri
.
That’s its job.
I Still think it is a good idea to examine the SI data, maybe you can figure
out if the SI was in Freq shift mode when the UPS failed.
Thanks
SMA America, LLC
Steve Jefferson
Service Line Supervisor
3925 Atherton Ave
Rocklin, CA 95765 - 3714
U.S.A.
Tel: +1 916 625 3185 (direct)
Fax
, LLC
Steve Jefferson
Service Line Supervisor
3925 Atherton Ave
Rocklin, CA 95765 - 3714
U.S.A.
Tel: +1 916 625 3185 (direct)
Fax: +1 916 625 0871
Mobile: +1 916 622 4253
Email: steve.jeffer...@sma-america.com
www.SMA-America.com
This email and any attachments thereto may contain SMA America
Morning,
Units are shipping again, and everything is sorted out with the component
shortage in regards to the -22.
SMA America, LLC
Steve Jefferson
Supervisor, Service Line
6020 West Oaks Blvd, Suite 300
Rocklin, CA 95765 - 3714
U.S.A.
Tel: +1 916 625 0870
Fax: +1 916 624-2445
Service Line +1
SMA will take the inverter and e-waste it in the proper method.
Did you set up a RMA to exchange the unit?
SMA America, LLC
Steve Jefferson
Supervisor, Service Line
6020 West Oaks Blvd, Suite 300
Rocklin, CA 95765 - 3714
U.S.A.
Tel: +1 916 625 0870
Fax: +1 916 624-2445
Service Line +1 877 697
If the grid fails, and comes back up the next day (when the unit powers back up
from DC) it will automatically search for the grid first. If the grid is not
back, the homeowner will have to exercise the switch to regain the SPS
function.
Steve
Sent from my iPhone
On Jul 22, 2013, at 3:33 PM,
Chris,
Contact me off-list.
I will look into if a ROW unit can be used on 208 (without a XFMR).
There may be a country setting we could trick the inverter to see the proper
grid voltage you have. Done it before in the states with TL units.
Thanks
SMA America, LLC
Steve Jefferson
Supervisor
, as well as an A/C disco.
SMA America, LLC
Steve Jefferson
Supervisor, Service Line
6020 West Oaks Blvd, Suite 300
Rocklin, CA 95765 - 3714
U.S.A.
Tel: +1 916 625 0870
Fax: +1 916 624-2445
Service Line +1 877 697 6283 (Toll Free)
Email: steve.jeffer...@sma-america.com
www.SMA-America.com<h
Bruce,
Please call me, I have a fix for your issue.
SMA America, LLC
Steve Jefferson
Supervisor, Service Line
6020 West Oaks Blvd, Suite 300
Rocklin, CA 95765 - 3714
U.S.A.
Tel: +1 916 625 0870
Fax: +1 916 624-2445
Service Line +1 877 697 6283 (Toll Free)
Email: steve.jeffer...@sma-america.com
lease correct me if I am wrong), it is more of a AHJ requirement.
There is no reference to ground (DC side) inside the SI.
SMA America, LLC
Steve Jefferson
Supervisor, Service Line
6020 West Oaks Blvd, Suite 300
Rocklin, CA 95765 - 3714
U.S.A.
Tel: +1 916 625 0870
Fax: +1 916 624-2445
Service Li
If the Batt negative is not bonded to ground, then yes SMA recommends fusing
both Positive and Negative.
Also, the negative is not bonded to ground internally in the Sunny Island.
SMA America, LLC
Steve Jefferson
Supervisor, Service Line
6020 West Oaks Blvd, Suite 300
Rocklin, CA 95765 - 3714
"bend" to the signal.
You might want to give digi a call, they have many solutions for things like
this.
SMA America, LLC
Steve Jefferson
Supervisor, Service Line
6020 West Oaks Blvd, Suite 300
Rocklin, CA 95765 - 3714
U.S.A.
Tel: +1 916 625 0870
Fax: +1 916 624-2445
Service Line +1 87
part number.
I have a couple of systems from my install days with these being used.
I like Ryan's solution as well.
SMA America, LLC
Steve Jefferson
Supervisor, Service Line
6020 West Oaks Blvd, Suite 300
Rocklin, CA 95765 - 3714
U.S.A.
Tel: +1 916 625 0870
Fax: +1 916 624-2445
Service L
ended. We cannot get parts
for repair of these units anymore. So we are offering a upgrade to more
efficient and newer technologies.
SMA America, LLC
Steve Jefferson
Supervisor, Service Line
6020 West Oaks Blvd, Suite 300
Rocklin, CA 95765 - 3714
U.S.A.
Tel: +1 916 625 0870
Fax: +1 916 624-2445
em, it was for a short time while we were putting together the program for
replacements.
There is no "3rd Party" repair facility.
If you have questions about the upgrade program, please contact me offline.
Thanks
SMA America, LLC
Steve Jefferson
Supervisor, Service Line
6020 West
Chris, having a small PV system and a large genny, you may never
encounter this, but it is still a risk that we do not recommend.
There is no risk of hurting the Inverter, it is well protected from A/C side
issues.
Just our $ .02
SMA America, LLC
Steve Jefferson
Supervisor, Service Line
6020 West
Morning,
The AFCI units are shipping now. There are a few AHJ that are working off 2011
code (including most of Alaska).
The TL (240 VAC) with integrated AFCI should be shipping when the new -22 (3k -
5k) come.
These are the units with the EPS module.
Thanks
SMA America, LLC
Steve Jefferson
One correction, the low end of the AC window is opened to 50% in Off-Grid mode.
SMA America, LLC
Steve Jefferson
Sr. Technical Service Specialist, Sunny Family
6020 West Oaks Blvd, Suite 300
Rocklin, CA 95765 - 3714
U.S.A.
Tel: +1 916 625 0870
Fax: +1 916 624-2445
Service Line +1 877 697 6283
When a Sunny Boy is put into Off-Grid mode, the A/C voltage window is opened to
20% of nominal, on both the high and low side.
Frequency is opened to 63Hz and 57Hz on the low end.
Frequency shifting is used to lower output power from the SB to the SI.
SMA America, LLC
Steve Jefferson
Sr
Please contact me off line for support.
I have not seen or heard of any know issues with our HF units.
SMA America, LLC
Steve Jefferson
Sr. Technical Service Specialist, Sunny Family
6020 West Oaks Blvd, Suite 300
Rocklin, CA 95765 - 3714
U.S.A.
Tel: +1 916 625 0870
Fax: +1 916 624-2445
Service
.
SMA America, LLC
Steve Jefferson
Sr. Technical Service Specialist, Sunny Family
6020 West Oaks Blvd, Suite 300
Rocklin, CA 95765 - 3714
U.S.A.
Tel: +1 916 625 0870
Fax: +1 916 624-2445
Service Line +1 877 697 6283 (Toll Free)
Email: steve.jeffer...@sma-america.com
www.SMA-America.com<h
s. We
are in the field testing stage now.
Thanks
SMA America, LLC
Steve Jefferson
Sr. Technical Service Specialist, Sunny Family
6020 West Oaks Blvd, Suite 300
Rocklin, CA 95765 - 3714
U.S.A.
Tel: +1 916 625 0870
Fax: +1 916 624-2445
Service Line +1 877 697 6283 (Toll Free)
Email: steve.jeffer..
ks
SMA America, LLC
Steve Jefferson
Sr. Technical Service Specialist, Sunny Family
6020 West Oaks Blvd, Suite 300
Rocklin, CA 95765 - 3714
U.S.A.
Tel: +1 916 625 0870
Fax: +1 916 624-2445
Service Line +1 877 697 6283 (Toll Free)
Email: steve.jeffer...@sma-america.com
www.SMA-America.com<http://w
round of FW listed. Not sure of an exact date though.
One thing to note for you Windy Boy users, these units have the polynomial
curve programming in them, way more advanced than the current 3 point power
curve.
Thanks
SMA America, LLC
Steve Jefferson
Sr. Technical Service Specialist, Sunny
-30 F. We figured out that
this extreme cold was caused by the north to south wind hitting the inverter,
mounted on the backside of the ground mount. He built a little wall to protect
from the wind, and the problem was solved.
SMA America, LLC
Steve Jefferson
Sr. Technical Service Specialist
The version will be online, I don’t think it will matter if PC or MAC, as in
the old online version.
It will be very similar to Sunny Design.
SMA America, LLC
Steve Jefferson
Sr. Technical Service Specialist, Sunny Family
6020 West Oaks Blvd, Suite 300
Rocklin, CA 95765 - 3714
U.S.A.
Tel: +1
first quarter 2012.
SMA America, LLC
Steve Jefferson
Sr. Technical Service Specialist, Sunny Family
6020 West Oaks Blvd, Suite 300
Rocklin, CA 95765 - 3714
U.S.A.
Tel: +1 916 625 0870
Fax: +1 916 624-2445
Service Line +1 877 697 6283 (Toll Free)
Email: steve.jeffer...@sma-america.com
www.SMA-Americ
GridCharge mode not
GridFeed. This parameter is for system that are predominantly in a Float
Charge.
If you have any questions please contact the SMA Service line 1-877-697-6283
SMA America, LLC
Steve Jefferson
Sr. Technical Service Specialist, Sunny Family
6020 West Oaks Blvd, Suite 300
Rocklin, CA
ly a design issue, or a high grid issue.
Please do not hesitate to call Tech Support, I have seen countless hours wasted
on trouble shooting. When a simple explanation of the issue is all that is
needed.
Thanks
SMA America, LLC
Steve Jefferson
Sr. Technical Service Specialist, Sunny Family
6020
Jeff,
Please contact our Service Line for support on this issue: 877-697-6283
SMA America, LLC
Steve Jefferson
Sr. Technical Service Specialist, Sunny Family
6020 West Oaks Blvd, Suite 300
Rocklin, CA 95765 - 3714
U.S.A.
Tel: +1 916 625 0870
Fax: +1 916 624-2445
Service Line +1 877 697 6283
US models, probably by the end
of the year.
If anyone has more questions, you can contact me off-line.
Thanks
SMA America, LLC
Steve Jefferson
Sr. Technical Service Specialist, Sunny Family
6020 West Oaks Blvd, Suite 300
Rocklin, CA 95765 - 3714
U.S.A.
Tel: +1 916 625 0870
Fax: +1 916 624-2445
adjust clocks for
the higher Hz that the gen was providing.
SMA America, LLC
Steve Jefferson
Sr. Technical Service Specialist, Sunny Family
6020 West Oaks Blvd, Suite 300
Rocklin, CA 95765 - 3714
U.S.A.
Tel: +1 916 625 0870
Fax: +1 916 624-2445
Service Line +1 877 697 6283 (Toll Free)
Email
umbers and
such. I will look into it, if I find something I will let you know.
SMA America, LLC
Steve Jefferson
Sr. Technical Service Specialist, Sunny Family
6020 West Oaks Blvd, Suite 300
Rocklin, CA 95765 - 3714
U.S.A.
Tel: +1 916 625 0870
Fax: +1 916 624-2445
Service Line +1 877 697 6283
Jesse,
I sent you a copy of the manual at 2:46 pm today.
Also if you need technical support we are available 6am - 5pm Pacific time.
Give us a call and we will get your problem resolved ASAP.
Thanks
SMA America, LLC
Steve Jefferson
Sr. Technical Service Specialist, Sunny Family
Service Line
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