Re: [RE-wrenches] Friend with system needs help

2015-11-19 Thread Steve Jefferson
up if anything is found. These mods are junk in my opinion, the lack of frame makes them weak. And when they were torn off the other roof in LA, the foam backing blocks just cracked and fell apart. Who knows what damage has been done to them. Thanks SMA America, LLC Steve Jefferson Service Line

Re: [RE-wrenches] Friend with system needs help

2015-11-19 Thread Steve Jefferson
The outputs are pretty close. That’s what is throwing me off. In most trouble shooting adventures, the problem is fairly obvious. This one, not so much. SMA America, LLC Steve Jefferson Service Line Supervisor 3925 Atherton Ave Rocklin, CA 95765 - 3714 U.S.A. Tel: +1 916 625 3185 (direct) Fax

[RE-wrenches] Friend with system needs help

2015-11-18 Thread Steve Jefferson
the Sacramento area with one who could come to the site? Obviously the customer will pay for their time. Thanks in advanced. SMA America, LLC Steve Jefferson Service Line Supervisor 3925 Atherton Ave Rocklin, CA 95765 - 3714 U.S.A. Tel: +1 916 625 3185 (direct) Fax: +1 916 625 0871 Mobile: +1

Re: [RE-wrenches] Rapid shutdown causing AFCI TEST FAILURE

2015-09-28 Thread Steve Jefferson
Morning Wrenches, We have found that using a RSS that is A/C powered more than likely will interfere with the AFCI function of the inverter. SMA recommends using a DC powered RSS. SMA America, LLC Steve Jefferson Service Line Supervisor 3925 Atherton Ave Rocklin, CA 95765 - 3714 U.S.A. Tel

Re: [RE-wrenches] Sunny Island FSPC

2015-08-05 Thread Steve Jefferson
issues. Some tweaks can be done in both the SI and SB to help with external issues. Thanks SMA America, LLC Steve Jefferson Service Line Supervisor 3925 Atherton Ave Rocklin, CA 95765 - 3714 U.S.A. Tel: +1 916 625 3185 (direct) Fax: +1 916 625 0871 Mobile: +1 916 622 4253 Email: steve.jeffer...@sma

Re: [RE-wrenches] Sunny Island FSPC

2015-08-05 Thread Steve Jefferson
The Sunny Island only shifts in the positive direction to limit the Sunny Boys output. What components are having issues? You can contact me offline to discuss. Thanks SMA America, LLC Steve Jefferson Service Line Supervisor 3925 Atherton Ave Rocklin, CA 95765 - 3714 U.S.A. Tel: +1 916 625

Re: [RE-wrenches] Rapid Shutdown

2015-07-17 Thread Steve Jefferson
Mac, Do you mean to ask for a way to shut down the Sunny Boys connected to the Multicluster box? Sunny Islands are not applicable to the rapid shutdown requirements. They are not PV. SMA America, LLC Steve Jefferson Service Line Supervisor 3925 Atherton Ave Rocklin, CA 95765 - 3714 U.S.A. Tel

Re: [RE-wrenches] SMA Sunny Island Sizing

2015-07-16 Thread Steve Jefferson
-configurator.html If you have questions about this support tool, or anything else. Please contact me off-list. Thanks SMA America, LLC Steve Jefferson Service Line Supervisor 3925 Atherton Ave Rocklin, CA 95765 - 3714 U.S.A. Tel: +1 916 625 3185 (direct) Fax: +1 916 625 0871 Mobile: +1 916 622

Re: [RE-wrenches] SMA Sunny Island Sizing

2015-07-13 Thread Steve Jefferson
Let's not be dramatic. Of course our marketing and sales team will feature new products when they are coming to market. Thanks SMA America, LLC Steve Jefferson Contact Center Supervisor 3925 Atherton Ave Rocklin, CA 95765 - 3714 U.S.A. Tel:  +1 916 625 3185 (direct) Fax: +1 916 625

Re: [RE-wrenches] SMA Sunny Island Sizing

2015-07-13 Thread Steve Jefferson
SMA is extremely responsible when it comes to recycling our cans. NO cans were left illegally at intersolar last year. Thanks SMA America, LLC Steve Jefferson Service Line Supervisor 3925 Atherton Ave Rocklin, CA 95765 - 3714 U.S.A. Tel: +1 916 625 3185 (direct) Fax: +1 916 625 0871 Mobile: +1

Re: [RE-wrenches] SMA Sunny Island Sizing

2015-07-13 Thread Steve Jefferson
The Sunny Island is not going anywhere, in fact there are some great changes coming soon. SMA America, LLC Steve Jefferson Service Line Supervisor 3925 Atherton Ave Rocklin, CA 95765 - 3714 U.S.A. Tel: +1 916 625 3185 (direct) Fax: +1 916 625 0871 Mobile: +1 916 622 4253 Email: steve.jeffer

Re: [RE-wrenches] SMA Sunny Island Sizing

2015-07-13 Thread Steve Jefferson
SMA no longer offers design for the Sunny Island. Contact me off list and I will get you contact info for a distributor that can assist in design. Our Contact Center will support the product once installed. Thanks SMA America, LLC Steve Jefferson Service Line Supervisor 3925 Atherton Ave

Re: [RE-wrenches] SMA Sunny Island Sizing

2015-06-25 Thread Steve Jefferson
Morning Jeremy, SMA does not have design engineers. I recommend contacting Ameresco Solar, they provide both design and integration assistance. Any questions, let me know. SMA America, LLC Steve Jefferson Service Line Supervisor 3925 Atherton Ave Rocklin, CA 95765 - 3714 U.S.A. Tel:  +1 916

Re: [RE-wrenches] Working Space

2015-05-13 Thread Steve Jefferson
not be exposed to direct sources of water spray such as sprinklers or gutters.” SMA America, LLC Steve Jefferson Service Line Supervisor 3925 Atherton Ave Rocklin, CA 95765 - 3714 U.S.A. Tel: +1 916 625 3185 (direct) Fax: +1 916 625 0871 Mobile: +1 916 622 4253 Email: steve.jeffer...@sma

Re: [RE-wrenches] TL Inverters & Rapid Shutdown

2014-10-09 Thread Steve Jefferson
Morning Wrenches, SMA is developing a product to meet 690.12 requirements. It will be shown at SPI in Las Vegas. Also, you will still be able to have SPS function with the provided solution. Thanks SMA America, LLC Steve Jefferson Service Line Supervisor 3925 Atherton Ave Rocklin, CA 95765

Re: [RE-wrenches] TL Inverters

2014-10-07 Thread Steve Jefferson
ax of 1000Vdc). SMA America, LLC Steve Jefferson Service Line Supervisor 3925 Atherton Ave Rocklin, CA 95765 - 3714 U.S.A. Tel: +1 916 625 3185 (direct) Fax: +1 916 625 0871 Mobile: +1 916 622 4253 Email: steve.jeffer...@sma-america.com<mailto:steve.jeffer...@sma-america.com> www.SMA-Ameri

Re: [RE-wrenches] More Sunny Island power problems

2014-08-15 Thread Steve Jefferson
. That’s its job. I Still think it is a good idea to examine the SI data, maybe you can figure out if the SI was in Freq shift mode when the UPS failed. Thanks SMA America, LLC Steve Jefferson Service Line Supervisor 3925 Atherton Ave Rocklin, CA 95765 - 3714 U.S.A. Tel: +1 916 625 3185 (direct) Fax

Re: [RE-wrenches] AFCI disturbances.

2014-06-24 Thread Steve Jefferson
, LLC Steve Jefferson Service Line Supervisor 3925 Atherton Ave Rocklin, CA 95765 - 3714 U.S.A. Tel:  +1 916 625 3185 (direct) Fax: +1 916 625 0871 Mobile: +1 916 622 4253 Email: steve.jeffer...@sma-america.com www.SMA-America.com   This email and any attachments thereto may contain SMA America

Re: [RE-wrenches] SMA TL inverters

2013-12-16 Thread Steve Jefferson
Morning, Units are shipping again, and everything is sorted out with the component shortage in regards to the -22. SMA America, LLC Steve Jefferson Supervisor, Service Line 6020 West Oaks Blvd, Suite 300 Rocklin, CA 95765 - 3714 U.S.A. Tel: +1 916 625 0870 Fax: +1 916 624-2445 Service Line +1

Re: [RE-wrenches] Is there a home for dead inverters?

2013-09-20 Thread Steve Jefferson
SMA will take the inverter and e-waste it in the proper method. Did you set up a RMA to exchange the unit? SMA America, LLC Steve Jefferson Supervisor, Service Line 6020 West Oaks Blvd, Suite 300 Rocklin, CA 95765 - 3714 U.S.A. Tel: +1 916 625 0870 Fax: +1 916 624-2445 Service Line +1 877 697

Re: [RE-wrenches] SMA Secure Power Supply

2013-07-23 Thread Steve Jefferson
If the grid fails, and comes back up the next day (when the unit powers back up from DC) it will automatically search for the grid first. If the grid is not back, the homeowner will have to exercise the switch to regain the SPS function. Steve Sent from my iPhone On Jul 22, 2013, at 3:33 PM,

Re: [RE-wrenches] Dual Channel Inverters

2013-05-08 Thread Steve Jefferson
Chris, Contact me off-list. I will look into if a ROW unit can be used on 208 (without a XFMR). There may be a country setting we could trick the inverter to see the proper grid voltage you have. Done it before in the states with TL units. Thanks SMA America, LLC Steve Jefferson Supervisor

Re: [RE-wrenches] Dual Channel Inverters

2013-05-07 Thread Steve Jefferson
, as well as an A/C disco. SMA America, LLC Steve Jefferson Supervisor, Service Line 6020 West Oaks Blvd, Suite 300 Rocklin, CA 95765 - 3714 U.S.A. Tel: +1 916 625 0870 Fax: +1 916 624-2445 Service Line +1 877 697 6283 (Toll Free) Email: steve.jeffer...@sma-america.com www.SMA-America.com<h

Re: [RE-wrenches] Outback wave form

2013-04-17 Thread Steve Jefferson
Bruce, Please call me, I have a fix for your issue. SMA America, LLC Steve Jefferson Supervisor, Service Line 6020 West Oaks Blvd, Suite 300 Rocklin, CA 95765 - 3714 U.S.A. Tel:  +1 916 625 0870 Fax: +1 916 624-2445 Service Line +1 877 697 6283 (Toll Free) Email: steve.jeffer...@sma-america.com

Re: [RE-wrenches] Fuse sizing in battery circuits

2013-04-10 Thread Steve Jefferson
lease correct me if I am wrong), it is more of a AHJ requirement. There is no reference to ground (DC side) inside the SI. SMA America, LLC Steve Jefferson Supervisor, Service Line 6020 West Oaks Blvd, Suite 300 Rocklin, CA 95765 - 3714 U.S.A. Tel: +1 916 625 0870 Fax: +1 916 624-2445 Service Li

Re: [RE-wrenches] Fuse sizing in battery circuits

2013-04-10 Thread Steve Jefferson
If the Batt negative is not bonded to ground, then yes SMA recommends fusing both Positive and Negative. Also, the negative is not bonded to ground internally in the Sunny Island. SMA America, LLC Steve Jefferson Supervisor, Service Line 6020 West Oaks Blvd, Suite 300 Rocklin, CA 95765 - 3714

Re: [RE-wrenches] Remote Sunny boy Monitoring

2013-02-22 Thread Steve Jefferson
"bend" to the signal. You might want to give digi a call, they have many solutions for things like this. SMA America, LLC Steve Jefferson Supervisor, Service Line 6020 West Oaks Blvd, Suite 300 Rocklin, CA 95765 - 3714 U.S.A. Tel:  +1 916 625 0870 Fax: +1 916 624-2445 Service Line +1 87

Re: [RE-wrenches] Remote Sunny boy Monitoring

2013-02-22 Thread Steve Jefferson
part number. I have a couple of systems from my install days with these being used. I like Ryan's solution as well. SMA America, LLC Steve Jefferson Supervisor, Service Line 6020 West Oaks Blvd, Suite 300 Rocklin, CA 95765 - 3714 U.S.A. Tel: +1 916 625 0870 Fax: +1 916 624-2445 Service L

Re: [RE-wrenches] SB2500 Refurbish program gone

2013-02-20 Thread Steve Jefferson
ended. We cannot get parts for repair of these units anymore. So we are offering a upgrade to more efficient and newer technologies. SMA America, LLC Steve Jefferson Supervisor, Service Line 6020 West Oaks Blvd, Suite 300 Rocklin, CA 95765 - 3714 U.S.A. Tel:  +1 916 625 0870 Fax: +1 916 624-2445

Re: [RE-wrenches] SB2500 Refurbish program gone

2013-02-20 Thread Steve Jefferson
em, it was for a short time while we were putting together the program for replacements. There is no "3rd Party" repair facility. If you have questions about the upgrade program, please contact me offline. Thanks SMA America, LLC Steve Jefferson Supervisor, Service Line 6020 West

Re: [RE-wrenches] off grid PV connected to generator

2012-12-14 Thread Steve Jefferson
Chris, having a small PV system and a large genny, you may never encounter this, but it is still a risk that we do not recommend. There is no risk of hurting the Inverter, it is well protected from A/C side issues. Just our $ .02 SMA America, LLC Steve Jefferson Supervisor, Service Line 6020 West

Re: [RE-wrenches] Two NEC questions

2012-10-15 Thread Steve Jefferson
Morning, The AFCI units are shipping now. There are a few AHJ that are working off 2011 code (including most of Alaska). The TL (240 VAC) with integrated AFCI should be shipping when the new -22 (3k - 5k) come. These are the units with the EPS module. Thanks SMA America, LLC Steve Jefferson

Re: [RE-wrenches] sunny boy voltage range in off grid mode

2012-08-20 Thread Steve Jefferson
One correction, the low end of the AC window is opened to 50% in Off-Grid mode. SMA America, LLC Steve Jefferson Sr. Technical Service Specialist, Sunny Family 6020 West Oaks Blvd, Suite 300 Rocklin, CA 95765 - 3714 U.S.A. Tel: +1 916 625 0870 Fax: +1 916 624-2445 Service Line +1 877 697 6283

Re: [RE-wrenches] sunny boy voltage range in off grid mode

2012-08-20 Thread Steve Jefferson
When a Sunny Boy is put into Off-Grid mode, the A/C voltage window is opened to 20% of nominal, on both the high and low side. Frequency is opened to 63Hz and 57Hz on the low end. Frequency shifting is used to lower output power from the SB to the SI. SMA America, LLC Steve Jefferson Sr

Re: [RE-wrenches] SMA HF inverters

2012-06-01 Thread Steve Jefferson
Please contact me off line for support. I have not seen or heard of any know issues with our HF units. SMA America, LLC Steve Jefferson Sr. Technical Service Specialist, Sunny Family 6020 West Oaks Blvd, Suite 300 Rocklin, CA 95765 - 3714 U.S.A. Tel: +1 916 625 0870 Fax: +1 916 624-2445 Service

Re: [RE-wrenches] embedded energy in pv

2012-03-15 Thread Steve Jefferson
. SMA America, LLC Steve Jefferson Sr. Technical Service Specialist, Sunny Family 6020 West Oaks Blvd, Suite 300 Rocklin, CA 95765 - 3714 U.S.A. Tel: +1 916 625 0870 Fax: +1 916 624-2445 Service Line +1 877 697 6283 (Toll Free) Email: steve.jeffer...@sma-america.com www.SMA-America.com<h

Re: [RE-wrenches] Starting fires for fun with string wiring

2012-03-12 Thread Steve Jefferson
s. We are in the field testing stage now. Thanks SMA America, LLC Steve Jefferson Sr. Technical Service Specialist, Sunny Family 6020 West Oaks Blvd, Suite 300 Rocklin, CA 95765 - 3714 U.S.A. Tel: +1 916 625 0870 Fax: +1 916 624-2445 Service Line +1 877 697 6283 (Toll Free) Email: steve.jeffer..

Re: [RE-wrenches] Grid-Tied, PV by AC or DC

2012-03-06 Thread Steve Jefferson
ks SMA America, LLC Steve Jefferson Sr. Technical Service Specialist, Sunny Family 6020 West Oaks Blvd, Suite 300 Rocklin, CA 95765 - 3714 U.S.A. Tel: +1 916 625 0870 Fax: +1 916 624-2445 Service Line +1 877 697 6283 (Toll Free) Email: steve.jeffer...@sma-america.com www.SMA-America.com<http://w

Re: [RE-wrenches] Inverter temperature (was Electrolytic Caps vs. Thin Film Caps)

2012-01-20 Thread Steve Jefferson
round of FW listed. Not sure of an exact date though. One thing to note for you Windy Boy users, these units have the polynomial curve programming in them, way more advanced than the current 3 point power curve. Thanks SMA America, LLC Steve Jefferson Sr. Technical Service Specialist, Sunny

Re: [RE-wrenches] Electrolytic Caps vs. Thin Film Caps

2012-01-19 Thread Steve Jefferson
-30 F. We figured out that this extreme cold was caused by the north to south wind hitting the inverter, mounted on the backside of the ground mount. He built a little wall to protect from the wind, and the problem was solved. SMA America, LLC Steve Jefferson Sr. Technical Service Specialist

Re: [RE-wrenches] SMA Sunny Design temperature/voltage calculations

2011-12-02 Thread Steve Jefferson
The version will be online, I don’t think it will matter if PC or MAC, as in the old online version. It will be very similar to Sunny Design. SMA America, LLC Steve Jefferson Sr. Technical Service Specialist, Sunny Family 6020 West Oaks Blvd, Suite 300 Rocklin, CA 95765 - 3714 U.S.A. Tel: +1

Re: [RE-wrenches] SMA Sunny Design temperature/voltage calculations

2011-12-02 Thread Steve Jefferson
first quarter 2012. SMA America, LLC Steve Jefferson Sr. Technical Service Specialist, Sunny Family 6020 West Oaks Blvd, Suite 300 Rocklin, CA 95765 - 3714 U.S.A. Tel:  +1 916 625 0870 Fax: +1 916 624-2445 Service Line +1 877 697 6283 (Toll Free) Email: steve.jeffer...@sma-america.com www.SMA-Americ

Re: [RE-wrenches] Battery idle losses; Deka AGM

2011-11-03 Thread Steve Jefferson
GridCharge mode not GridFeed. This parameter is for system that are predominantly in a Float Charge. If you have any questions please contact the SMA Service line 1-877-697-6283 SMA America, LLC Steve Jefferson Sr. Technical Service Specialist, Sunny Family 6020 West Oaks Blvd, Suite 300 Rocklin, CA

Re: [RE-wrenches] Sunny Boy constant off line problem

2011-10-25 Thread Steve Jefferson
ly a design issue, or a high grid issue. Please do not hesitate to call Tech Support, I have seen countless hours wasted on trouble shooting. When a simple explanation of the issue is all that is needed. Thanks SMA America, LLC Steve Jefferson Sr. Technical Service Specialist, Sunny Family 6020

Re: [RE-wrenches] Sunny Boy constant off line problem

2011-10-24 Thread Steve Jefferson
Jeff, Please contact our Service Line for support on this issue: 877-697-6283 SMA America, LLC Steve Jefferson Sr. Technical Service Specialist, Sunny Family 6020 West Oaks Blvd, Suite 300 Rocklin, CA 95765 - 3714 U.S.A. Tel:  +1 916 625 0870 Fax: +1 916 624-2445 Service Line +1 877 697 6283

Re: [RE-wrenches] SMA -11 designation

2011-10-07 Thread Steve Jefferson
US models, probably by the end of the year. If anyone has more questions, you can contact me off-line. Thanks SMA America, LLC Steve Jefferson Sr. Technical Service Specialist, Sunny Family 6020 West Oaks Blvd, Suite 300 Rocklin, CA 95765 - 3714 U.S.A. Tel:  +1 916 625 0870 Fax: +1 916 624-2445

Re: [RE-wrenches] AC Coupling Fronius IG Plus 10.0 inverter

2011-04-13 Thread Steve Jefferson
adjust clocks for the higher Hz that the gen was providing. SMA America, LLC Steve Jefferson Sr. Technical Service Specialist, Sunny Family 6020 West Oaks Blvd, Suite 300 Rocklin, CA 95765 - 3714 U.S.A. Tel: +1 916 625 0870 Fax: +1 916 624-2445 Service Line +1 877 697 6283 (Toll Free) Email

Re: [RE-wrenches] AC Coupling Fronius IG Plus 10.0 inverter

2011-04-13 Thread Steve Jefferson
umbers and such. I will look into it, if I find something I will let you know. SMA America, LLC Steve Jefferson Sr. Technical Service Specialist, Sunny Family 6020 West Oaks Blvd, Suite 300 Rocklin, CA 95765 - 3714 U.S.A. Tel:  +1 916 625 0870 Fax: +1 916 624-2445 Service Line +1 877 697 6283

Re: [RE-wrenches] Sunny boy 1800

2011-04-06 Thread Steve Jefferson
Jesse, I sent you a copy of the manual at 2:46 pm today. Also if you need technical support we are available 6am - 5pm Pacific time. Give us a call and we will get your problem resolved ASAP. Thanks SMA America, LLC Steve Jefferson Sr. Technical Service Specialist, Sunny Family Service Line