Hi,
in the mails that I get from my OTRS (v 3.0.3) instance, there are no
X-OTRS headers. Do they have to be activated before they are added to
the mails? I could not find an appropriate setting in the admin panel
and no such instructions in the handbook.
Cheers
frank
--
as "marker". I.e. mails containing this header would be
processed by OTRS and all others would silently be ignored. Of course
OTRS notifications would have to be ignored, too.
If there are no X-OTRS headers, I'll have to find an other way.
Cheers and thanks
frank
H
Gerald Young wrote:
No human should be involved with OTRS's inbox.
Maybe, but in my specific situation I have only the choice of either
manually forwarding/resending each ticket mail to the OTRS inbox or let
OTRS do it automatically. I really prefer the second option :-)
Having a specific
Roy Kaldung wrote:
On 1/3/11 4:27 PM, Frank Thommen wrote:
Gerald Young wrote:
No human should be involved with OTRS's inbox.
Maybe, but in my specific situation I have only the choice of either
manually forwarding/resending each ticket mail to the OTRS inbox or let
OTRS do it automati
Alex Mihičinac wrote:
Hi all!
Does anyone know how to reply mail and quote original mail in separate parts?
In a way that response mail is not just on the end of the quoted mail, but some
answers could be located between quoted parts.
Is that possible at all?
yes. Just type into the quoted te
Hi,
when adding short notes (few lines) or sending short mails (which
happens quite often), OTRS (3.0.3) shows those entries with several -
unneeded - empty lines at the bottom of the field (see attachment).
These lines are not added when the entry is long. There seems to be a
minimum field
Hi Jefferson,
Getting the following error.
Forbidden
You don't have permission to access /otrs/index.pl on this server.
I have re-re-re-run the permissions script, still no love. Does anyone
have any ideas as to what I might be missing here?
What are the error messages in the webserver
Hi,
I switched my customer backend from "Databse" to "LDAP". Most new
tickets are now created with the correct customer information. However
the old tickets still show no customer information, even though I've
corrected all CustomerIDs manually.
How can one tell OTRS (v 3.0.3) to refresh/r
assign a ticket to the right username, the information
is not updated/refetched.
frank
Gerald Young wrote:
If you're using 4 different email addresses, you should consider
different options for your customerID, such as changing customerID to
username instead of mail. (something uniq
ies and OTRS will
expand the rest correctly and update the Customer Information. Typing
the content of the appropriate menu entry in the Customer user field
will not work.
I have no idea how this could work with the Generic Agent, though.
frank
Frank Thommen wrote:
I *do* use t
ck:
New Title
On Wed, Jan 19, 2011 at 8:47 AM, Frank Thommen <mailto:frank.thom...@gmx.net>> wrote:
[...]
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
I know some people are working on updating the Fedora package for
OTRS; in my opinion it would be nice if we could get OTRS in EPEL
(Extra Packages for Enterprise Linux). Or do you think it would be
best if we'd set up an extra repository for RHEL/Centos and
Debian/Ubuntu systems, that sysadmins c
Ciao Francesco,
I'm using OTRS 3.0.5 I have a problem.
In the notification email the link are broken
http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom;TicketID=4
If I follow this link I get error.
should be
http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom&TicketID=4
before. Semicolons don't need URL Encoding.
--
Mike
On Fri, Feb 4, 2011 at 11:02 AM, Francesco Pasqualini wrote:
Hi,
there is something strange.
I'm using apache 2.2.14 on ubuntu 10.04 with default configuration.
thanks
On Fri, Feb 4, 2011 at 10:55 AM, Frank Thommen
wrote:
Ciao Fr
Hi,
marthter wrote:
Hi folks,
I'm fairly new to OTRS. I have installed version 2.4.7 on an Ubuntu
10.04 system, and have been testing it with the past 10 or 15 support
calls as examples.
We have just a small support team, most days only 1 or 2 agents are "on"
out of 4 of us total. I ha
Hi,
when merging tickets, OTRS seems to keep them in the order of the
original ticket IDs. Is there a way of merging tickets in a
self-defined order?
Background: I often have a bunch of mails (sometimes a complete
mailthread) with 10 or more mails, that belong to one topic. I usually
move
Hi,
I'd like to change several small layout and output details in OTRS (e.g.
more/different columns in the Dashboard, top-aligned rows and bold
ticket titles in the QueueView etc.). Finding the right DTL and CSS
files usually requires lots of timeconsuming searching with `find`/`grep`.
Is t
e to display STDERR
conveniently in your web browser window.
--
Mike
On Fri, May 13, 2011 at 5:21 PM, Frank Thommen wrote:
Hi,
I'd like to change several small layout and output details in OTRS (e.g.
more/different columns in the Dashboard, top-aligned rows and bold ticket
titles in the Queu
Muhammad El-Sergani wrote:
Dear all,
Is there a way to show more than 25 messages in any of the dashlets?
In our case, only 25 tickets is a little bit low.
[...]
Nobody? I also have looked for this in SysConfig to no avail. Any
hints? The 25 shown tickets are by far too few in our case,
Xiaoxing Meng wrote:
Hello,
In fact, I copied the file DBI.pm at the directory where otrs try to
find the file instead of making a link between the two file. But I got
another error
*Software error:*
Can't locate loadable object for module DBI [...]
Doing a copy of file like that is not allo
I did do this symlink, but it didn't work.
Don't create symlinks. Sooner or later you will loose control over such
a system. Do a proper installation of DBI instead.
Cheers
frank
-
OTRS mailing list: otrs - Webpage: htt
Xiaoxing Meng wrote:
So you mean that install DBI in the directory that @INC of otrs includes?
To be sure,
Perl Makefile.PL PREFIX="" what do I need to write for PREFIX?
Use the same perl binary that OTRS uses (in case you have several
parallel installations on your host) and do *not* use PRE
Marius Vaitiekunas wrote:
Hello,
As you can see in a subject, firefox does not remember otrs agent
password. Chrome does. Anybody know, how to change this behavior?
Thank You.
It's anyway always best if passwords are remembered by humans and not by
software :-)
frank
--
Is there an easy way to change the title of a ticket. [...]
Ticket View -> Free Fields -> Title.
The subject of all replies will still be the original one
frank
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Arch
rs Jørgensen wrote:
Hi Frank,
How do I get there? I looked at SysConfig -> Frontend::Agent::Ticket::ViewZoom,
but couldn't find anything useful.
Lars
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Frank
Thommen
Sent: Thursday, J
If Ticket C is merged to Ticket B.
And afterwards Ticket B is merged to Ticket A.
Is it normal that when an extra email arrives for Ticket C that it will
be added to Ticket B?
After I've merged "B" into "A", there is no "B" anymore where mail could
be added to... How comes you still have a t
Hi,
I recently successfully upgraded from OTRS 3.0.x to 3.1.3 and all Free
Fields were converted into Dynamic Fields. But I now sadly miss the
possibility to use them in a search. This was possible with Free Fields
in OTRS 3.0.x.
Google and the OTRS documentation didn't help. Can anyone g
ion by checking the box:
Ticket::Frontend::AgentTicketSearch###DynamicField
and add your DynamicField keys, followed by 1
DynamicFields are really a cool new feature, but not well documented...
It took me quite a while to find out how it is used.
Cheers,
David
Am 19.04.12 15:09, schrieb Frank T
On 30.04.12 14:17, Muhammad El-Sergani wrote:
Hi all,
I know this is more of an HTTPD question, rather than OTRS - or so I
believe. But I think you are more than capable of replying back with the
answer in no time.
We used to call our OTRS server using the server IP, and not that
currently the
On 01.05.12 22:31, Jean BROW wrote:
Hi,
I want the agents to be able to edit the "signature" felt when they
sending NEW e-mails (that they create to the user).
How can I do this? Thank you.
I don't think signatures are directly editable when sending the mails.
You can define new signatures i
On 22.05.12 16:37, Alvaro Cordero wrote:
Hello Wagner,
Yes there is, you can use the Configuration for you dashboard by looking
for Dashboard, then Choose FrontEnd::Agent::Dashboard,
Look for the one you want to change and modify the "SortBy" Atribute.
Reconfiguring OTRS each time you need an
Hi,
since updating OTRS 3.1 to 3.2 (RPM installation on CentOS 5) I
regularly get permission error messages from the various cronjobs
(otrs.PostMasterMailbox.pl, otrs.DeleteCache.pl, otrs.LoaderCache.pl).
Examples:
*
Message: Can't remove file
/opt/otrs/var/tmp/CacheFileStorable/CacheIntern
the OTRS 3.1 manual it says "A database update script will transform
historic FreeText fields and related configuration settings into the new
structure".
HTH
Frank
--
Frank Thommen - Structures IT Management and Support - EMBL Heidelberg
frank.thom...@e
#installation-on-centos
The Perl package Apache2::Reload is not in EPEL (see
http://dl.fedoraproject.org/pub/epel/6/x86_64/repoview/letter_p.group.html).
Use CPAN to install it or install it manually.
frank
--
Frank Thommen - Structures IT Management and Support - EMBL Heidelberg
frank.thom...@embl
On 27.02.15 08:53, claude wrote:
> Hi,
>
> [...]
>
> So, can I split this ticket ? and how ?
See the commented attached screenshot (from AgentTicketZoom).
frank
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: ht
On 27.02.15 10:44, Frank Thommen wrote:
> On 27.02.15 08:53, claude wrote:
>> Hi,
>>
>> [...]
>>
>> So, can I split this ticket ? and how ?
>
> See the commented attached screenshot (from AgentTicketZoom).
> frank
btw: It will split exactly
Hi,
I'm sure this has already been asked in the past but I don't seem able
to find any appropriate postings:
How can I remove individual mails/postings (/not/ complete tickets!) in
OTRS tickets?
Background is, that due to technical problems I have several tickets
with dozens of intermixed
m database, every posting is an article_id associated with a
ticket_id so if you remove the correct entries from article table and
delete cache, those postings will be gone
El abr 7, 2015 1:15 PM, "Frank Thommen"
mailto:frank.thom...@embl-heidelberg.de>> escribió:
Hi,
I&#x
Ah, why look so far then :-)
Thanks for all the helpful and quick answers.
frank
On 04/07/2015 09:06 PM, Gerald Young wrote:
clicking an article will show you the articleID in the address bar.
On Tue, Apr 7, 2015 at 2:45 PM, Frank Thommen
mailto:frank.thom...@embl-heidelberg.de>>
Yes, you can see this:
http://otrs.github.io/doc/manual/admin/stable/en/html/upgrading.html
If you are running a lower version of OTRS you have to follow the upgrade
path to 4 first (3.0->3.1->3.2->3.3->4)! You need to perform a full upgrade
to every version in between, including database changes
on on the step.
Great! Directly jumping from 4.0.1 (our current version) to 5.0.9 saves
a lot of time. I was afraid I had to do 26 updates...:-))
frank
Regards
2016-05-30 10:21 GMT-06:00 Frank Thommen mailto:lists.o...@drosera.ch>>:
Yes, you can see this:
http://otrs.
Dear all,
within our group the requirement arised, to disable the quoting of
previous mails in replies per queue(!). I.e. most queues should quote
the previous conversation in a reply, but in one specific queue, this
must *never* happen (for privacy and anonymity reasons related to the
conve
Hi,
our OTRS instance (5.0.9 on CentOS 6) has a proxy configured in
SysConfig Core::Package::Proxy
In the OTRS System Log I can see:
Fri Jun 3 18:31:23 2016 error OTRS-CGI-47 Can't perform POST on
https://cloud.otrs.com/otrs/public.pl: 500 Can't connect to
cloud.otrs.com:443 (Connection
On 06/03/2016 07:25 PM, Florian Edlhuber wrote:
Hi,
03.06.2016 18:57 - Frank Thommen schrieb:
our OTRS instance (5.0.9 on CentOS 6) has a proxy configured in
SysConfig Core::Package::Proxy
In the OTRS System Log I can see:
Fri Jun 3 18:31:23 2016 error OTRS-CGI-47 Can't perform PO
Hi,
in the tag reference at the bottom of the "Edit Notification" page in
OTRS 5.0.9 the tag "" is described as "To get
the realname of the sender (if given).". Effectively, it is replaced by
the name of the ticket customer but *not* by the name of the effective
sender (which could e.g. be a
Hi Nils,
On 06/14/2016 07:41 PM, Nils Leideck wrote:
Hi Frank,
On 14 Jun 2016, at 18:13, Frank Thommen wrote:
in the tag reference at the bottom of the "Edit Notification" page in OTRS 5.0.9 the tag
"" is described as "To get the realname of the sender (if
give
Dear all,
I have the impression - but I could not find a reference to this -, that
changes in Sysconfig
Daemon::SchedulerCronTaskManager::Task###MailAccountFetch are only
becoming active after manually stopping and restarting the OTRS Daemon.
Is that the case? I'd find this strange, as I'd i
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