Gerald Young wrote:
No human should be involved with OTRS's inbox.
Maybe, but in my specific situation I have only the choice of either
manually forwarding/resending each ticket mail to the OTRS inbox or let
OTRS do it automatically. I really prefer the second option :-)
Having a specific ticket email address is - for political and social
reasons - out of question.
Theory and practice are not congruent in this case and they cannot be
made to be so.
Cheers
frank
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