That's what I did (my Generic Agent GUI looks a little bit different,
though), but it doesn't work here. No matter if I set the username or
the users email address as "New customer" or "New customer ID", the
customer information is not updated.
But it's no problem, as there are only a few tickets left to update
manually.
Thanks anyway
frank
Gerald Young wrote:
This is what I had in mind. You can test on one ticket or all of them.
Search
Ticket# and CustomerID Fulltext-Search in Article (e. g. "Mar*in" or
"Baue*")
Ticket# (e. g. 10*5155 or 105658*)
Title
CustomerID (e. g. 234321)
Customer User Login (e. g. U5150)
From
To
Cc
Subject
Text
Service
Replace
New Customer New Ticket Lock & New Type
CustomerUser:
CustomerID:
New Ticket Lock:
New Title
On Wed, Jan 19, 2011 at 8:47 AM, Frank Thommen <frank.thom...@gmx.net
<mailto:frank.thom...@gmx.net>> wrote:
[...]
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