Ah, why look so far then :-) Thanks for all the helpful and quick answers.
frank On 04/07/2015 09:06 PM, Gerald Young wrote:
clicking an article will show you the articleID in the address bar. On Tue, Apr 7, 2015 at 2:45 PM, Frank Thommen <frank.thom...@embl-heidelberg.de <mailto:frank.thom...@embl-heidelberg.de>> wrote: Thx a lot. I also found the article_id in the HTML code of AgentTicketZoom: [...] <input type="hidden" name="ArticleID" value="9016"/> [...] hopefully that's the one I'm looking for, otherwise it will be almost impossible to find the right ones ;-) Cheers Frank On 04/07/2015 08:32 PM, Leonardo Certuche wrote: Hello From database, every posting is an article_id associated with a ticket_id so if you remove the correct entries from article table and delete cache, those postings will be gone El abr 7, 2015 1:15 PM, "Frank Thommen" <frank.thommen@embl-__heidelberg.de <mailto:frank.thom...@embl-heidelberg.de> <mailto:frank.thommen@embl-__heidelberg.de <mailto:frank.thom...@embl-heidelberg.de>>> escribió: Hi, I'm sure this has already been asked in the past but I don't seem able to find any appropriate postings: How can I remove individual mails/postings (/not/ complete tickets!) in OTRS tickets? Background is, that due to technical problems I have several tickets with dozens of intermixed duplicate entries which makes these tickets almost unreadable and unusable. I'd like to remove the duplicate entries from these tickets. I don't care if this is done through the webgui or directly in the database. (But I have never dealt with the OTRS database directly so far) I'm using OTRS 3.2.9 on CentOS 5 with MySQL. Thanks in advance Frank ------------------------------____----------------------------__--__--------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/____pipermail/otrs <http://lists.otrs.org/__pipermail/otrs> <http://lists.otrs.org/__pipermail/otrs <http://lists.otrs.org/pipermail/otrs>> To unsubscribe: http://lists.otrs.org/cgi-bin/____listinfo/otrs <http://lists.otrs.org/cgi-bin/__listinfo/otrs> <http://lists.otrs.org/cgi-__bin/listinfo/otrs <http://lists.otrs.org/cgi-bin/listinfo/otrs>> ------------------------------__------------------------------__--------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/__pipermail/otrs <http://lists.otrs.org/pipermail/otrs> To unsubscribe: http://lists.otrs.org/cgi-bin/__listinfo/otrs <http://lists.otrs.org/cgi-bin/listinfo/otrs> ------------------------------__------------------------------__--------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/__pipermail/otrs <http://lists.otrs.org/pipermail/otrs> To unsubscribe: http://lists.otrs.org/cgi-bin/__listinfo/otrs <http://lists.otrs.org/cgi-bin/listinfo/otrs> --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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