assistance.
James G.
>
> De : Steven Carr
>À : User questions and discussions about OTRS.
>Envoyé le : Jeudi 11 juillet 2013 12h11
>Objet : Re: [otrs] preserve formatting when fetching email
>
>
>
>So for some reason your install
So for some reason your install is converting the HTML emails to text. Not
sure why that is happening to be honest as by default it should leave the
HTML emails intact, you have to specifically configure it to do what it's
doing.
Not sure if official OTRS support would be able to assist you, but c
Hello Steve,
Below, the snapshot of the email I will fetch via OTRS, with some HTML special
formatting.
http://imageshack.us/photo/my-images/853/vvre.jpg/
And below, the result, when OTRS fetch the email (via POP3) and convert it in
ticket :
http://imageshack.us/photo/my-images/833/rpuo.jpg/
The option is there and it's selected. You need to post screenshots of
what you are seeing in the ticket view so we can see what you mean by
losing their original format. What format do you mean?
Steve
On 10 July 2013 17:02, Girard James wrote:
> This option seems not to be present in the selec
This option seems not to be present in the select box.
Please follow this link to see the screen shot :
http://imageshack.us/photo/my-images/221/dfoy.jpg/
Why do I get this behavour?-
OTRS mailing list: otrs - Webpage: http://ot
es.
>
> Is this the correct option?
>
> Regards,
>
> James G.
>
>
>
> De : Steven Carr
> À : User questions and discussions about OTRS.
> Envoyé le : Mercredi 10 juillet 2013 15h30
> Objet : Re: [otrs] preserve formatting when fe
,
James G.
>
> De : Steven Carr
>À : User questions and discussions about OTRS.
>Envoyé le : Mercredi 10 juillet 2013 15h30
>Objet : Re: [otrs] preserve formatting when fetching email
>
>
>What version of OTRS are you running?
>
>In later versions there are options i
What version of OTRS are you running?
In later versions there are options in SysConfig which allow you to
keep the HTML versions of emails as well as generate a text version.
Steve
On 10 July 2013 14:26, Girard James wrote:
> Hello,
>
> I'm a beginner with OTRS, and I would like to know if thi
Hello,
I'm a beginner with OTRS, and I would like to know if this software allows to
preserve formatting when fetching email.
Cause when I attempting to fetch emails via POP3 from a mailbox, all generated
tickets into OTRS loose their original format.
Do you know a way to keep it safe?
Thanks
