Hello,
Following some researches, I found out that OTRS wasn't in cause for my issue.
Indeed, it was my email server configuration. I didn't yet find the root cause,
but if I fetch email via POP3 to another email client, the content of my email
is also in text brut.
Thanks for your assistance.
James G.
>________________________________
> De : Steven Carr <sjc...@gmail.com>
>À : User questions and discussions about OTRS. <otrs@otrs.org>
>Envoyé le : Jeudi 11 juillet 2013 12h11
>Objet : Re: [otrs] preserve formatting when fetching email
>
>
>
>So for some reason your install is converting the HTML emails to text. Not
>sure why that is happening to be honest as by default it should leave the HTML
>emails intact, you have to specifically configure it to do what it's doing.
>
>Not sure if official OTRS support would be able to assist you, but chances are
>it would cost.
>
>Steve
>
>
>
>
>
>
>On 11 July 2013 10:38, Girard James <girardja...@yahoo.fr> wrote:
>
>Hello Steve,
>>
>>
>>Below, the snapshot of the email I will fetch via OTRS, with some HTML
>>special formatting.
>>http://imageshack.us/photo/my-images/853/vvre.jpg/
>>
>>
>>
>>
>>
>>And below, the result, when OTRS fetch the email (via POP3) and convert it in
>>ticket :
>>http://imageshack.us/photo/my-images/833/rpuo.jpg/
>>
>>
>>Even if the option is set as you advised, the ticket display a text message
>>instead of a HTML content...
>>
>>
>>Regards,
>>
>>
>>James G.
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