What version of OTRS are you running? In later versions there are options in SysConfig which allow you to keep the HTML versions of emails as well as generate a text version.
Steve On 10 July 2013 14:26, Girard James <girardja...@yahoo.fr> wrote: > Hello, > > I'm a beginner with OTRS, and I would like to know if this software allows > to preserve formatting when fetching email. > Cause when I attempting to fetch emails via POP3 from a mailbox, all > generated tickets into OTRS loose their original format. > > Do you know a way to keep it safe? > > Thanks in advance, > > Regards, > > James G. > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
