The option is there and it's selected. You need to post screenshots of what you are seeing in the ticket view so we can see what you mean by losing their original format. What format do you mean?
Steve On 10 July 2013 17:02, Girard James <girardja...@yahoo.fr> wrote: > This option seems not to be present in the select box. > Please follow this link to see the screen shot : > > http://imageshack.us/photo/my-images/221/dfoy.jpg/ > > Why do I get this behavour? --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
