There should be an option Ticket::Frontend::ZoomRichTextForce which will be set to "Always show RichText if available" which should display any HTML messages.
I think you need to show us some screenshots of what you are seeing in OTRS and what you expect to see? Steve On 10 July 2013 15:22, Girard James <girardja...@yahoo.fr> wrote: > Hello Steven, > > Thanks a lot for your fast answer... > My OTRS version is : 3.2.8-01 > > I checked some properties in "SysConfig" part, and I found this : > > PostmasterAutoHTML2Text > Converts HTML mails into text messages. > > Is this the correct option? > > Regards, > > James G. > > > ________________________________ > De : Steven Carr <sjc...@gmail.com> > À : User questions and discussions about OTRS. <otrs@otrs.org> > Envoyé le : Mercredi 10 juillet 2013 15h30 > Objet : Re: [otrs] preserve formatting when fetching email > > What version of OTRS are you running? > > In later versions there are options in SysConfig which allow you to > keep the HTML versions of emails as well as generate a text version. > > Steve > > > On 10 July 2013 14:26, Girard James <girardja...@yahoo.fr> wrote: >> Hello, >> >> I'm a beginner with OTRS, and I would like to know if this software allows >> to preserve formatting when fetching email. >> Cause when I attempting to fetch emails via POP3 from a mailbox, all >> generated tickets into OTRS loose their original format. >> >> Do you know a way to keep it safe? >> >> Thanks in advance, >> >> Regards, >> >> James G. >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
