Hi Frank,
On 14 Jun 2016, at 18:13, Frank Thommen wrote:
> in the tag reference at the bottom of the "Edit Notification" page in OTRS
> 5.0.9 the tag "" is described as "To get the realname
> of the sender (if given).". Effectively, it is replaced by the name of the
> ticket customer but *no
Hi Edson,
On 01 Dec 2015, at 19:38, Edson Richter wrote:
> We are working in the migration from FreshDesk to OTRS. One feature in
> FreshDesk is that Customers are tied to a "domain name" (example:
> @mycustomercompany.com), and then all tickets created from users in that
> domain become user
Hi Marc,
On 06 Aug 2015, at 10:14, Marc Baudoin wrote:
> I'm testing version 5.0.0.beta1 and i've noticed, if I'm not
> mistaken, that otrs.Console.pl can't create customers. There's
> an Admin::CustomerUser::Add command but no Admin::Customer::Add.
> Am I right? Is it possible/planned to add i
On 21 May 2015, at 21:41, Saunders, Eric wrote:
> I would like to include a Customer User field that performs a live search of
> existing customers in a Process Activity Dialog. The functionality would be
> identical to that of the Create New Phone Ticket screen or the process
> demonstrated a
Just migrate to the latest version, there you will have a tree view icon next
to the drop down.
--
Nils Leideck
> On 16.07.2014, at 14:34, "Darshak Modi(darshak.modi)"
> wrote:
>
> Tree view to customers will give better feel.
>
> Is there a way in OTRS or
If you remove the Subject, the article is optional and text is not required
anymore.
On 15 Jul 2014, at 10:33, Christoph Zwerschke
wrote:
> OTRS has a "move" button that allows quickly moving a ticket into another
> queue, but you can't add a message with the move operation.
>
> With the set
Hi Friedrich,
you can add another ACL to overrule previous ACLs and display the field values
in AgentTicketSearch:
$Self->{TicketAcl}->{'ZZZ-300-100-A-ReasonCodesCategory-AgentTicketSearch'} = {
Properties => {
Frontend => {
Action => ['AgentTicketSearch'],
},
The intention of those timers is totally different and it is actually the wrong
way to say you need one of both as both may be used parallel.
Ticket in state “pending reminder” where the reminder date/time is not reached
are hidden from the dashboard. They are considered as not interestingly at
Dear Mike,
Good to hear you like the new Feature Add On!
This is probably not a question to the community :-)
Please send your request to sa...@otrs.com to see how we can help you!
On 18.03.2014, at 20:04, Mike Morris wrote:
> I see in the latest "OTRS Insights" mailing that there is a new a
Did you already try the reg exp without the surroundings?
On 12.11.2013, at 08:51, Ohliger, Christoph
wrote:
> Nils,
>
> seems that the documentation isn´t correct …
>
> regards
> Christoph
>
> Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag
Did you try \bcat\b only?
On 11.11.2013, at 16:30, Ohliger, Christoph
wrote:
> has anyone tested the regex function in transition. When using
> “qr{\bcat\b}xms” as the match condition I would assume that it matches when
> the dynamic field has the value cat …
Cheers, Nils
--
http://webint.c
The SysConfig has a prebuilt PostmasterFilter configuration to pipe emails to
spam assassin in Ticket -> Core::PostMaster
1. PostMaster::PreFilterModule###5-SpamAssassin
Spam Assassin example setup. Ignores emails that are marked with SpamAssassin.
and
2. PostMaster::PreFilterModule###6-SpamAs
Option 3 IdeaScale at otrsteam.ideascale.com is your place for new OTRS ideas
and feature request!
If you feel that something is not working as expected or as it should you can
also file a bug report at bugs.otrs.org.
:-)
On 22.03.2013, at 16:36, Bogdan Iosif wrote:
> Option 3. Bitch about it
I recommend to use TicketAcl. Example is attached.package Kernel::Config::Files::ZZZTicketAclDynamicFieldLocationDependency;
use utf8;
# #
# Build Location default selection
# #
$Self->{Ticket
Are you logged in with root@localhost ?
On 15.01.2013, at 13:46, Antonio Sarmiento wrote:
> Hi,
> I'm trying to restrict the values shows in a phone ticket for a Dynamic
> Field, depending on the Service selected using the following ACL in
> config.pm :
>
> $Self->{TicketAcl}->{'250-ACL-CATEGORI
Not yet.
On 24.10.2012, at 22:46, Juan Manuel Clavero Almirón wrote:
> is there any way to look for tickets linked to some object? kind of the
> linked tickets view in zoom ticket, but in its own view
-- Cheers, Nils
http://webint.cryptonode.de / a Fractal project
---
You should use the Generic Interface, the OTRS web service interface with a
built-in generic ticket connector supporting SOAP connections.
http://doc.otrs.org/3.1/en/html/webservice_gui.html
On 07.10.2012, at 01:28, Muhammad El-Sergani wrote:
> Not an expert on OTRS here, but sure yes! :)
> I b
We have a Fusion GI Connector available for our Subscription customers!
--
Nils Leideck
On 04.10.2012, at 21:56, Wagner wrote:
> Hello,
>
> is there any way to integrate OTRS with GLPI?
>
> So GLPI would update the OTRS CM
That is new to me :-)
On 27.07.2012, at 16:54, Nick Peters wrote:
> I was under the impression that it would grab the attributes from subject or
> body (Subject First then the Body) given the code in
> otrs/Kernel/System/PostMaster/Filter/SystemMonitoring.pm
-- Cheers, Nils
http://webint.cry
All details have to be in the Body, the Subject is not considered.
You might change your emails send to OTRS to have a Host and Service and State
information.
Note: the Host and Service value is required to find related tickets to Up or
Ok messages. The State (and all other values) are case sen
Hi,
you did not follow the UPGRADING file!
Before you can run the perl upgrade script you have to execute a sql file on
your DB.
Read the UPGRADING file carefully and try again!
On 17.05.2012, at 18:29, ml ml wrote:
> when i try to upgrade from 3.0.12 to 3.1.4 i get:
>
> Step 2 of 24: Check
Hi Cyrille,
that is because it is not in the docs :-(
On 13.03.2012, at 19:18, Cyrille Bollu wrote:
> Thank you for your answer; I hadn't found this information anywhere in the
> doc.
>
> Le 12/03/2012 13:43, Nils Leideck a écrit :
>> That’s a common misunderstanding in
Hi Cyrille,
That’s a common misunderstanding in OTRS!
Group_ro only means that you only need “ro” permissions to access the module.
What you can do within the module is not limited or controled by this setting.
The module AdminUser doesn’t have a deeper permission concept.
If you can access th
Hi Juan,
you can remove / rename that value without risk.
Just make sure that there is nothing relying on this value in your system
(generic agent, postmaster filter, ACL, etc...)
On 09.03.2012, at 16:57, Juan Manuel Clavero Almirón wrote:
> So, do you know if there is any logic in the OTRS:IT
Hi Chris,
Glad to hear you are making steps forward!
You are always welcome as this is the list of OTRS users where they help other
OTRS users.
If you require guaranteed response, you should contact en...@otrs.com instead!
On 10.03.2012, at 02:04, Chris Arnold wrote:
> You all will be glad to
Hi Chris,
On 09.03.2012, at 14:03, Chris Arnold wrote:
>>> Try to create ticket by yourself using the phone ticket screen and create
>>> the ticket in the queue where you assigned the auto->>response to. Do you
>>> get a auto-response then to the customer (probably you) that you defined on
>>>
Hi Chris,
On 09.03.2012, at 13:22, Chris Arnold wrote:
> I modify the existing default reply (after new ticket has been created). Type
> is auto reply. I then go into auto responses<->queues. I am a little confused
> here, on what to click, so i click the queue and Change "auto reply" settings
Dear TechFan,
The link is updated to
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQZoom;ItemID=351
I am not sure if there is someone working on this but I will check for you.
On 09.03.2012, at 12:50, TechFan wrote:
> It appears that there is no way to do an upgrade. According to the webs
Hi Chris,
you are on the right list. Immediate Support is provided by OTRS Group emailing
to en...@otrs.com
1. Define a new auto-response of type “auto-reply"(or modify an existing one).
2. Assign the auto-response to a queue where you want to have the customers
notified about new tickets.
If
Hi Giovanni,
I am far away from being an AS400 expert but shouldn’t you be ok with the
DBD::DB2 perl package?
On 27.02.2012, at 12:51, Giovanni Lovato wrote:
> We are considering to switch to OTRS for our online Help Desk.
> We still have an IBM AS/400 customer database, does anyone have any
>
On 30.01.2012, at 15:46, Ugo Bellavance wrote:
> I just wrote a post on my blog giving info about how to create a Microsoft
> Outlook 2007 Add-In that allows users to state the prioroty of their ticket
> in OTRS.
>
> http://lubik.blogspot.com/2012/01/outlook-2007-add-in-with-otrs.html
>
> Any
On 25.01.2012, at 22:44, Sanjeev Kothari -X (sankotha) wrote:
> Is there a way to have different fields based on ticket type?
You should ask the Sales guys at sa...@otrs.com, AFAIK there is a Feature Add
On to control visible fields by using Action Control Lists based on any kind of
attribute.
On 23.01.2012, at 21:05, Parag Bhalerao wrote:
> This worked… Thanks a ton Nils…
You are always welcome! ;-)
Think about OTRS project contribution by signing a subscription.
Cheers, Nils
--
http://webint.cryptonode.de / a Fractal project
--
Dear Parag,
On 19.01.2012, at 21:15, Parag Bhalerao wrote:
> I don't think I understand what you are saying. Also, this link need not be
> part of the ticket data. This is additional link that will enable chat
> function with the customer. This can be part of the ticket information
> displayed
That is ok, but now you have to store something in the field.
I recommend to use the FreeTextDefault function to define a value on the event
of the ticket creation so every ticket gets the value on the event
TicketCreate. If you do not allow to change the field anywhere the link is
permanently
Where did you added the URL?
On 19.01.2012, at 19:16, Parag Bhalerao wrote:
> Nils, I tried TicketFreeText fields, but the URL I added is not visible
> anywhere in the ticket zoom view.
Cheers, Nils
--
http://webint.cryptonode.de / a Fractal project
---
Hi both,
On 18.01.2012, at 21:42, Leonardo Certuche wrote:
> That would be /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketZoom.dtl
>
> On 18 January 2012 15:34, Parag Bhalerao wrote:
> Hello,
> I want to customize the TicketZoom view and add one more URL to it.
Parag, why don’t you use Ticke
Hi Jan,
On 18.01.2012, at 14:02, Jan Behrend wrote:
> I have one OTRS with multiple queues: One for our administration and one for
> our IT.
>
> Now as a member of the IT helpdesk I want to create an OTRS ticket addressed
> to our
> adminsitration using their OTRS address.
>
> What happens i
On 22.12.2011, at 23:27, Dennis Kavadas wrote:
> just need to know where to find the favicon
find . -name *.ico
Cheers, Nils
--
http://webint.cryptonode.de / a Fractal project
-
OTRS mailing list: otrs - Webpage: http://otrs.
On 22.12.2011, at 19:29, Gadow, Shawn wrote:
> Article content as well
>
> -Original Message-
> From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Nils
> Leideck
> Sent: Tuesday, December 20, 2011 1:30 PM
>
> On 20.12.2011, at 19:18, Gado
On 19.12.2011, at 07:11, ravi shanker wrote:
> In change module,in involved persons sections i tried adding agents to CAB
> ,though auto populate feature is displaying agents available whenever i
> select them the CAB is always blank.. This is the issue i was facing.
You need to click on “Add t
On 20.12.2011, at 19:18, Gadow, Shawn wrote:
> Is there a way to bulk print a selection of tickets? Like buy using the
> checkboxes in list view or some other way?
Do you need Ticket-Details only or even Article content?
Cheers, Nils
--
http://webint.cryptonode.de / a Fractal project
Hi Andy,
On 15.12.2011, at 20:56, Andy Graybeal wrote:
> I'm wondering if AuthSyncModule creates users that authenticate with LDAP but
> don't exist in OTRS? Or do I need to create the user manually in OTRS and
> simply use LDAP to auth.
You need to configure AuthModule AND AuthSyncModule, th
Dear Dennis,
On 15.12.2011, at 20:00, Dennis Kavadas wrote:
> Am interested in setting up a backend database lookup to pul our client
> details into OTRS.
> Has anyone managed to achieve this ?
yes, as far as I am informed about 82.000 OTRS customers ;-))
Cheers, Nils
--
http://webint.crypt
On 15.12.2011, at 17:52, Robert Woodworth wrote:
> Ive been a sysadmin long enough Im pretty ashamed to have made that error...
I’ve setup my report tool to connect to
https://support.mydomain.com/otrs/rpc.php, trying to use the API after an
upgrade. It took me a week to recognize that I should
Dear Ravi,
On 14.12.2011, at 00:10, ravi shanker wrote:
> i'm using otrs:itsm 3.0.4 ver and i'm unable to add people to CAB..guide me
> how to do this
please don’t misunderstand my answer but a little more friendliness,
itemization and detailing in your email will dramatically increase your c
Hi Robert,
please provide the Kernel/Config.pm and Kernel/Config/ZZZAuto.pm (one single A)
files. Remove the passwords but keep other config values.
On 13.12.2011, at 23:04, Robert Woodworth wrote:
> I found all that stuff under the ZZZauto file
>
> The sender name is correct
> The domain is
Hi Andy,
On 13.12.2011, at 20:06, Andy Graybeal wrote:
> I'm wondering if there is a way I can have a repeating task schedule for any
> of my assets? Or if not directly done with the OTRS-ITSM software, maybe it
> has the ability to export ICAL stuff?
>
> The operations guy and myself would l
What’s that? Do you have the filename?
On 09.12.2011, at 16:11, Andrew Meyer wrote:
> Yes I ran the refresh script post upgrade.
Cheers, Nils
--
http://webint.cryptonode.de / a Fractal project
-
OTRS mailing list: otrs - Webpa
Hi Faisal,
how did you install it? RPM or by tar.gz file?
On 07.12.2011, at 20:50, Faisal Misle wrote:
> How can I uninstall OTRS 3.0.6 completely from CentOS?
Cheers, Nils
--
http://webint.cryptonode.de / a Fractal project
-
Hi Andrew,
can you see a history record in the ticket history (not article) about that an
email has been send to your agents?
Did you run any kind of database update scripts during the patch level update?
On 07.12.2011, at 15:13, Andrew Meyer wrote:
> I seem to be having Notification issues on
Hi Roy,
actually ACL should be called (and is called in the code) TicketACL, so there
is no function down to articles unfortunately, not to config items, changes,
workorders, faq items, etc.
This might change in a future version.
On 30.11.2011, at 07:28, Roy Kaldung wrote:
> Is it possible to
Hi,
You should really do a conceptional workshop first, then admin training,
followed by ChangeBuilder training:
http://www.otrs.com/solutions/services/consulting/
and
http://www.otrs.com/solutions/services/training/
> Do you have any example of a minimal conditions I must have to make the
Or you can just the original and maintained OTRS own module presented here:
http://www.otrs.com/en/solutions/subscriptions/feature-add-ons/feature-add-on-customerci-assignment/
;-) Tons of choices
Cheers, Nils
On 15.11.2011, at 16:51, Anna Brakoniecka wrote:
> with the KIX4OTRS (free and Open
Dear both,
@ Juan, we know this is a notation issue and i hope that this will be “fixed”
very soon. Please be so kind and open a bug report on bugs.otrs.org or just
update an bug that I found which seems to be related to this issue:
http://bugs.otrs.org/show_bug.cgi?id=6441
@ Carlos, changing
Hi Juan,
I recommend to just add your own language translation and translate “lock” and
“unlock” to whatever you need.
Could be handy to translate it to “in progress” and “free” or whatever
your procedure likes :-)
Look here for some more details:
http://doc.otrs.org/developer/3.0/en/html
Hi Wagner,
try this one:
$Self->{_XXX_TicketAcl}->{'ACL-SLA-per-UserComment'} = {
# match properties
Properties => {
CustomerUser => {
UserComment => ['VIP Customer'],
},
},
# set possible options (white list)
Possible => {
Ticket => {
Hi Garabed,
then you can use ViewNote ;-)
PS: please remember to adjust your subject line when answering on the digest
emails, ok?
On 20.10.2011, at 22:50, Garabed Yegavian wrote:
> I don't seem to have Ticket::Frontend::AgentTicketNote ? I have view note?
-- Cheers, Nils
http://webint.crypt
Hi Wagner,
no, it is not stored in the database.
If you need to have customer details stored permanently in the database you
could use this Feature Add-on:
http://www.otrs.com/en/solutions/subscriptions/feature-add-ons/descriptions/#StoringLDAPAttributes
On 20.10.2011, at 17:44, Wagner wrote:
Dear Gerald,
I recommend that search in the BugZilla for such an issue and open a new one if
it is not reported yet.
Dear Muhammad,
your wish will come true if there are enough votes on IdeaScale ;-)
On 07.10.2011, at 16:11, Muhammad El-Sergani wrote:
> Actually I do too and had earlier sent
Dear Carlos,
why would you do this?
On 06.10.2011, at 23:02, Carlos Andrés Gallego Arboleda wrote:
>PossibleNot => {
> # possible ticket options
> Ticket => {
> Service => ['[RegExp]^Incidentes::',], #Clear the list first
> },
> },
-- Cheers,
Dear Carlos,
you can use this one:
$Self->{TicketAcl}->{'ACL-tipos'} = {
Properties => {
Type => {
Name => ['Requerimientos'],
},
},
Possible => {
Ticket => {
Service => ['[RegExp]^Requerimientos::'],
Dear Wagner,
ACLs can only be used to modify data availability and / or to hide ticket and
menu actions, but cannot hide free fields yet.
On 03.10.2011, at 22:08, Wagner wrote:
> is there a way to create a ACL that hides 2 freetexts from some users?
-- Cheers, Nils
http://webint.cryptonode.de
Dear Ravi,
this is an interesting one :-)
I’ve never been with a customer yet who received XML within the email body in
plain text, but I will properly add a blog post about this.
However, you should use postMaster filter for this with regular expressions.
As this can become very complex I recom
Dear Wagner,
make sure you are NOT working with the super user account root@localhost. ACL
will never take effect for this user ;-)
On 27.09.2011, at 20:03, Wagner wrote:
> I'm trying to create a simply ACL, just copied the same from the otrs doc to
> Config.pm
>
> $Self->{TicketAcl}->{'ACL-
Go to otrsteam.ideascale.com, login and add a new idea... :-)
--
Nils Leideck
On 27.09.2011, at 07:50, paul.andurna...@aviva.ro wrote:
> How can i add it ?
>
> Regards,
> Paul Andurnache
> Junior Security Officer
> A
Dear both,
+1 if you put it on otrsteam.ideascale.com
It would even help myself to download flight plan, rental car details, hotel
details and contract just in one click.
We should have a TicketAction and an AcrticleAction
TicketAction “Download Attachments” would download ALL attachments.
Art
Hi Anant,
> A. simplest escalation notification: Edit Kernel/Config/GenericAgent.pm.
>
> B. complex escalation notification:
>
> 1. create a new generic agent searching for escalated tickets and define
> some kind of marker for the found tickets.
> 2. send event based notifications to defined re
Hi Anant,
A. simplest escalation notification:
Edit Kernel/Config/GenericAgent.pm
B. complex escalation notification:
1. create a new generic agent searching for escalated tickets and define some
kind of marker for the found tickets
2. send event based notifications to defined recipients based
On 21.09.2011, at 02:39, Garabed Yegavian wrote:
> Article type= email-notification-ext
> Subject match = Service Outage Notification
These settings are only required when you catch the ArticleCreate event.
You have to define the subject and text in the textarea.
-- Cheers, Nils
http://webint.c
Dear both,
I like the idea of having a customer dashboard and I even started to coding
some stuff which is already half working.
Unfortunately I do not have the time to make the final coding and last trouble
shooting but I would be more than happy to provide my latest version to you (if
I stil
Dear Paul,
you could try the FAQ module for your idea.
On 08.09.2011, at 13:20, Paul Foley wrote:
> Is it possible from the Customers.pl support portal to provide a customer
> with the capability to view and download new updates (be they a point release
> or software patch) to a particular pro
Dear all,
because of the discussion on ideascale.otrs.org regarding agent specific
signatures I just created a new post on blog.otrs.org
OTRS Blog:
http://blog.otrs.org/2011/09/05/agent-specific-signatures/
Feedback if you like ;-)
OTRS Ideascale:
https://otrsteam.ideascale.com/a/dtd/Signature
Dear José,
copied from www.otrs.com:
http://www.otrs.com/solutions/subscriptions/feature-add-ons/
"Subscription Support customers get exclusive access to enhance their OTRS
deployment with a variety of Feature Add-Ons. We offer the following Feature
Add-Ons at an attractive price. Subscription
Dear all,
because of the discussion on ideascale.otrs.org regarding agent specific
signatures I just created a new post on blog.otrs.org
OTRS Blog:
http://blog.otrs.org/2011/09/05/agent-specific-signatures/
Feedback if you like ;-)
OTRS Ideascale:
https://otrsteam.ideascale.com/a/dtd/Signature
Dear Lars,
On 05.09.2011, at 16:01, Lars Jørgensen wrote:
> 1. Bob opens a ticket. Bob is customer.
> 2. I (as an agent) need info from Joe who knows about Bob's problems. I
> forward Bob's article to Joe from with OTRS.
> 3. Joe replies and his reply is added as an article to the ticket.
> 4. I
Dear Robert,
On 28.07.2011, at 00:35, Robert Woodworth wrote:
> The user sends email to otrs. The ticket is created. Now I need more info.
>
> If I need more info from the customer, how do I send this message and have
> all the messages included in the ticket ?
> I see "bounce" "forward" and 2
Dear Rudy,
On 22.07.2011, at 09:59, Rudy Gevaert wrote:
> Everyday at the same time otrs hangs for several minutes.
> This are the things I see at that time:
>
> - the otrs web interface is not responsive.
> - the load skyrockets
> - restarting apache doesn't help
>
> After some time (about 10
Dera Rangel,
On 18.07.2011, at 14:40, Rangel Perez Sardinha wrote:
> After upgrade OTRS to 3.09 and update ITSM to 3.0.4 the menu of itsm options
> are gone. All user still with permission in ITSM modules and other modules
> like FAQ, i had try remove and re-add groups permission, but i am stil
Dear Jurjen,
On 18.07.2011, at 13:18, jverho...@beckhoff.nl wrote:
> I want to run OTRS on a windows 64 machine.
>
> - does this work?
Yes!
> - has somebody experience with this?
Yes! There shouldn’t be any issue.
-- Cheers, Nils
http://webint.cryptonode.de / a Fractal project
to become part of OTRS 3.1.
Cheers, Nils
--
Nils Leideck
http://webint.cryptonode.de / a Fractal project
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> to go to ssh and delete file
If you do not use the API but change data on database level directly, the
caches are of course not updated.
A solution for you might be the perl script $OTRS_HOME/bin/DeleteCache.pl which
could be executed after DB changes.
Cheers, Nils
--
Nils
/Class-dependent-CI-search/83003-10369
Cheers, Nils
--
Nils Leideck
http://webint.cryptonode.de / a Fractal project
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Hi Shawn,
On 05.07.2011, at 17:18, Gadow, Shawn wrote:
> Which html file contains the ticket submit form?
It’s AgentTicketPhone.dtl
But I strongly recommend to follow the documentation at
http://doc.otrs.org/3.0/en/html/themes.html
Cheers, Nils
--
Nils Leideck
http://webint.cryptonode
o IdeaScale.
Help us by writing your ideas by yourself.
Cheers, Nils
--
Nils Leideck
http://webint.cryptonode.de / a Fractal project
-
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On 01.07.2011, at 18:13, Leonardo Certuche wrote:
> Or make a new translation file as explained at
> http://doc.otrs.org/developer/2.4/en/html/ch10.html
This is exactly the way you should go for your Custom translations!
Cheers, Nils
--
Nils Leideck
http://webint.cryptonode.de / a F
n the Debian
Maintainer pages.
Cheers, Nils
--
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http://webint.cryptonode.de / a Fractal project
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ate-PendingTime.
Cheers, Nils
--
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er (v1.99) Line: 31
>
>
>
> Undoing what I did has not fixed anything.
>
> Is there ANY hope of recovery ?
>
> ---------
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tory without database injections or disabling the history
> functionality completely.
>
> Anybody else a clue how such a scenario could be realized?
Why not just delete tickets with the Generic Agent?
Cheers, Nils
--
Nils Leideck
http://webint.cryptonode.de / a Fractal project
w ticket Ticket#201106201233 ,but not put the reply
>> mail in the thread Ticket#201106201573.
does that happen sometimes or always?
--
Nils Leideck
http://webint.cryptonode.de / a Fractal project
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On 01.06.2011, at 19:53, Jefferson Davis wrote:
> You don't have permission to access /otrs/index.pl on this server
This seems to be a webserver issue, isn’t it?
Cheers, Nils
--
Nils Leideck
http://webint.cryptonode.de / a Fractal
org/developer.php?login=pmatthaei%40debian.org
But I am still sure that it does not belong to the Debian update but to an
application update where the database has not been migrated yet.
Cheers, Nils
--
Nils Leideck
http://webint.cryptonode.de / a Fractal proj
se migration steps in the UPGRADING file.
--
Nils Leideck
http://webint.cryptonode.de / a Fractal project
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t;> depends indeed very much on your requirements if you can make use of
>> OTRS as a (public) bug tracker.
>> --
>
> Sounds like a good investment project for community fund raising!!!
Please vote and comment :-))
https://otrsteam.ideascal
.ethz.ch>
> web:http://www.bsse.ethz.ch/
> view.jpg>---------
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S is designed for working in teams, the philosophy of an centrally
> >> configured standard signature per queue is the de facto. What is the
> >> purpose
> >> of having individual signatures in an organization working in teams? What
> >> business case are you researc
tallation/100568-10369
Cheers, Nils
--
Nils Leideck
http://webint.cryptonode.de / a Fractal project
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re pretty small by those standards.
> http://doc.otrs.org/3.0/en/html/performance-tuning.html
Did you install the Support Assessment module? This one is always a good point
to start searching for possible enhancements.
Cheers, Nils
--
try with 3 minutes.
A permanent and recommended solution is to move from fetching emails (POP3 or
IMAP) to receiving emails (SMTP).
Cheers, Nils
--
Nils Leideck
http://webint.cryptonode.de / a Fractal project
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