Hi Juan, you can remove / rename that value without risk.
Just make sure that there is nothing relying on this value in your system (generic agent, postmaster filter, ACL, etc...) On 09.03.2012, at 16:57, Juan Manuel Clavero Almirón wrote: > So, do you know if there is any logic in the OTRS:ITSM system that requires > that a decision result like ‘Pre-approved’ exists? Can I remove it safely? Cheers, Nils -- http://webint.cryptonode.de / a Fractal project
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