Dear both, >> Sometimes ,OTRS receives a reply mail of a ticket , OTRS doesn't follow up >> this reply mail to the original ticket , but create a new ticket number and >> generates a new ticket for this mail . >> >> For example: >> OTRS generates a new ticket Ticket#2011062010000233 ,but not put the reply >> mail in the thread Ticket#2011062010000573.
does that happen sometimes or always? -- Nils Leideck http://webint.cryptonode.de / a Fractal project --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
