Dear TechFan, On 30.06.2011, at 17:25, TechFan wrote:
> I am trying to set X-OTRS-State-PendingTime using a Postmaster Filter from > incoming message. I am unsure what format of data I need to supply in order > to properly set this Header? > > Is that a number of minutes? Is it a specific data time? Try to use an ISO format as described in $OTRS_HOME/doc/X-OTRS-Headers.txt in your installation: X-OTRS-State-PendingTime: 2007-03-20 00:00:00 --------------------------------------------- Set pending time of ticket! Be careful! For FollowUps use X-OTRS-FollowUp-State-PendingTime. Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
