If you remove the Subject, the article is optional and text is not required anymore.
On 15 Jul 2014, at 10:33, Christoph Zwerschke <zwersc...@urz.uni-heidelberg.de> wrote: > OTRS has a "move" button that allows quickly moving a ticket into another > queue, but you can't add a message with the move operation. > > With the setting Frontend::Agent::Ticket::ViewMove it is possible to change > the "move" button into a "queue" button that opens a window where you can > edit the move message and other attributes. The problem is that in this case > adding the message is mandatory then. Yes, it's possible to preset the field > with a default text, but this adds only unnecessary noise to the ticket, as > it's always displayed with a star as a new unread message, even when it's > only the default text. > > In real life, there are some situations where I want to quickly move a > message without adding a message, e.g. when moving it into the junk queue or > when the reason for the move is clear, and other situations where I want to > be more specific and add a message with the reason for the move. Is it > possible to have both kinds of buttons at the same time?
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
